Help Center
How-to guides for running your line with NextUp: the queue and wait times, the TV and door tablet, your team, appointments, texts, payments and billing.
Getting started
- How to get started with NextUp (quick-start steps)
- The setup wizard: what each step does
- Send a test visit to try the whole flow
What NextUp does
- What is NextUp?
- The five screens in NextUp
- Who is NextUp for?
The line and wait times
- How the wait estimate is calculated
- Why is the wait estimate wrong or too long?
- What happens when the line is full (maximum queue size)
TV, door tablet and QR codes
- Open the staff screen
- What staff can do on the staff screen (call, serve, no-show)
- What happens when a customer is called?
Your team and the staff screen
- Add staff (barbers, stylists) and their photos
- Mark who's working today (on duty)
- Let customers choose a team member (choose your stylist or barber)
Appointments
- Turn on appointments (online booking)
- How customers book an appointment
- Walk-ins and appointments together
Texts and notifications
- Are text messages (SMS) working? Can NextUp text my customers right now?
- What texts do customers get (when texting is active)?
- Move-up texts (text customers as they move up the line)
Services and products
- Add services to your catalog (service menu)
- Starter catalog suggestions and CSV import
- Organize services into categories
Location settings
- Where to find location settings
- Change your opening hours
- Change your location name, link or type of business
Clients, marketing and loyalty
- Client list and client profiles
- Client retention: who hasn't been back
- Loyalty program (digital stamp card)
Insights and reports
- What the Insights page shows (reports and analytics)
- Change the date range or location in Insights
- Export visits to Excel (download your data)
Branding and your website
- Customize your branding (logo, colors, theme, fonts)
- Is branding per location? What does branding not change?
- Add the live queue to your website (embed widget)
Payments, payouts and tips
- Does NextUp work with my POS or card reader?
- Connect Stripe to take tips, deposits and memberships (Payouts)
- How tips and payouts reach my team
Billing, pricing and plans
- How much does NextUp cost? (pricing and plans)
- Is there a free trial? Can I try NextUp before I pay? Is there a free plan?
- Subscribe, update your card, or download invoices
Integrations and the API
- Webhooks (send queue events to Zapier, Make or your own system)
- API keys (programmatic access for developers)
- Google Calendar sync for team members
Account, security and privacy
- Turn on two-factor authentication (2FA)
- Reset your password or fix sign-in problems
- Change your email, name or profile photo
Policies, uptime and support
- Uptime, service level agreement (SLA) and service credits
- Contact NextUp support
- Is the staff PIN one per person?
Troubleshooting
- Customers can't join the line (join page says closed or at capacity)
- The staff screen won't accept our PIN
- The TV display isn't updating or looks wrong
Common questions
- Can I have multiple locations?
- Does NextUp work without internet?
- Can I use NextUp on a phone?
Didn't find your answer?
Email support@nextupwalkin.com, or send us a message and we'll get back to you.