Give money back the right way, once
Refund any amount up to what was paid, with a reason. A card payment goes back to the card, cash is recorded as handed back, and every refund is in your activity log.
- Any amount, with a reason
- Card goes back to the card
- Never more than was paid
- In the activity log
Part of a bill, or all of it
Open a paid bill from the Checkout page, choose Refund, enter an amount and say why.
- Any amount.Up to what is left on the bill, so a partial refund can be followed by another.
- A reason every time.It is kept with the refund, in the activity log.
- History in sight.The dialog shows the client’s earlier refunds, newest five, and turns amber at two or more in 90 days.
Refund
Back where it came from
How the money returns depends on how it was paid, and the books follow.
- Card.Returned to the card through Stripe, tip included. The pay each person is owed is reduced by their share.
- Cash and other ways.Recorded as money handed back. A cash tip stays with the team member.
- Counted in close-out.Cash refunds come out of the cash drawer, so the night still adds up.
Refunds show apart from money in
Safe even when two people refund at once
A refund is checked against what was paid at the moment it is made.
- Never more than was paid.Two people refunding the same bill together cannot go past the total.
- Stripe says no? It comes off.A refund Stripe refuses is taken back off the bill.
- Not confirmed yet? Check again.One Stripe has not confirmed is settled with Check again, and it is never refunded twice.
- Products back on the shelf.A full refund can put the bill’s products back in stock.
Shown in the activity log
How it works
- 1
Open the paid bill
From the Checkout page.
- 2
Choose Refund
Enter the amount, up to what is left.
- 3
Give a reason
It is kept with the refund.
- 4
Confirm
The card is refunded, or the cash handed back is recorded.
The small things
Owner’s control
Owners can refund. Managers can only if the owner turns their Refunds switch on.
Split bills
A bill paid in shares is refunded one payment at a time.
On the receipt
A receipt shows the refunds since, so the customer’s copy matches yours.
Questions
Which plans have it?
Every plan, Free included. Refunds on card payments go back through your own Stripe account.
Who can give a refund?
Owners, and managers whose Refunds switch the owner turned on. See Who can take payment.
Is the tip refunded?
On a card payment, yes, and the tip is taken back from whoever received it. On a cash payment the tip stays with the team member.
Can I refund more than the bill?
No. A refund is never more than what was paid and not yet refunded.
Goes well with
Refund without the guesswork
Start the 14-day trial, take a test payment and try a refund.