Accessibility

Everyone should be able to join a line, see where they stand and run a shop with NextUp, including people who use a screen reader, a keyboard, magnification or reduced motion. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA across the customer pages, the staff screen and the dashboard.

What's built in

• Checked on every change. The screens people use to run and join a line (joining, the waiting page, the door tablet, the staff screen, the TV and the dashboard) are checked against Angular's accessibility rules on every change, such as labels on form fields, alternative text, keyboard support beside clicks and valid ARIA. They pass all of them today.
• Keyboard use. Pop-up windows keep keyboard focus inside them, and confirmation prompts return focus to where you were when they close. Buttons and form fields show a visible focus outline. Appointments can be moved from the keyboard as well as by dragging.
• Charts you can hear. Each chart in Insights has a written summary of what it shows, read out by screen readers.
• Readable brand colors. A business's accent color can only be saved if text on it reaches a contrast of at least 4.5:1 and it stands out from the page background.
• Reduced motion. When your device asks for less motion, NextUp's animations stop.
• Hearing the call, not just seeing it. Once sound is turned on (one tap on the TV, which browsers require), the waiting-room display plays a chime and reads the name aloud when someone is called.
• No app needed. Customers join in their phone's own browser, with the accessibility settings they already use.

Known limits

• NextUp has not had an independent accessibility audit, so we don't claim full WCAG conformance.
• The marketing website isn't yet covered by the automatic checks above. It has a "skip to content" link and visible focus outlines, but the dashboard and customer screens don't have a skip link yet.
• Some of our own pop-up windows don't yet return focus to where you were when they close.
• Logos and photos are described by the business's or person's name. There's no way yet to add a fuller description.
• The waiting-room TV is a display to be read from across a room. Everything it shows is also on each customer's own phone, which is the accessible way to follow the line.

Tell us about a barrier

If something in NextUp is hard or impossible to use, email support@nextupwalkin.com with the page and what happened. We read every message and usually reply within one business day, and we fix what we can. You can also use our contact form.