Know which regulars are late, and invite them back
Overdue regulars lists clients who usually come back on a rhythm and have not. Most overdue first, with a one-tap Rebook, a number to call and a note by email.
- Based on each client’s own rhythm
- Most overdue first
- Rebook in one tap
- Email only with consent
A list that follows each client’s own rhythm
A pet groomed every 8 weeks is late after 10. A car serviced twice a year is late after about 7 months. The list works that out for every client.
- Three finished visits.A client is listed once they have at least 3, with the last one with that team member.
- More than 1.25 times their usual gap.The usual gap is the middle of the gaps between their last visits.
- Nothing booked.Anyone with an appointment or a visit under way is left off.
- Most overdue first.Sort or filter by team member, last visit or days overdue.
Act on each row
Every row has what you need to invite someone back, with no export and no copying.
- Rebook.Opens the Calendar with a booking started for that client and team member.
- Tap to call.Their phone number is a link on a phone.
- Send a note.A short email inviting them to book, with your postal address and an unsubscribe link.
- Once every 14 days.A client gets at most one note in that time.
Send a note appears only for clients who agreed to your emails
On the Home page and on each team member’s book
Owners and managers see everyone. A team member who signs in with their own email sees only their own clients.
- Clients page.Switch from All clients to Overdue regulars.
- My book.A team member sees only the clients whose last visit was with them.
- A Home widget.Add Overdue regulars to your Home page.
- Every business that takes repeat visits.Not shown for restaurants or service counters.
How it works
- 1
Visits build the rhythm
After three finished visits, a client’s usual gap is known.
- 2
Open the list
Clients, then Overdue regulars, most overdue first.
- 3
Rebook, call or send a note
One action per row, from the same screen.
Who it’s for
Barbershop
A regular who comes every three weeks has not been in for five.
Pet grooming
A dog groomed every 8 weeks is overdue at 10.
Auto service
A car serviced twice a year is overdue at about 7 months.
The small things
Respects consent
Send a note appears only for clients who ticked “Stay in the loop” themselves and have not unsubscribed.
Same sending limits
Notes follow the same daily limits as campaigns, and stop if your marketing email is paused.
Email only
Nothing is sent by text.
Rebook prefilled
The booking opens with the client and team member already chosen.
Questions
Which plans have it?
Pro, the Restaurant plan and the free trial. It is not shown for restaurants or service counters, which take no repeat visits.
Who counts as overdue?
A client with at least 3 finished visits, whose last visit was with that team member, who is more than 1.25 times their usual gap past it, with nothing booked.
Does it send a text?
No. A note goes by email only, and only to clients who agreed to your emails.
Can I send a note to everyone at once?
Notes go one client at a time. For a group, write an email campaign to customers who have not been back in a while.
Goes well with
Bring your regulars back
Start the free trial on Pro, and see who is due once your clients have a few visits.