Walk-in Waitlist Pricing for Small Business
Two plans for small businesses running a walk-in waitlist. No per-seat fees, no setup costs, no fine print. Switch or cancel any time.
Everything a small business needs: walk-in queue, client profiles, loyalty programs, gift cards, memberships, marketing campaigns, no-show protection and real-time insights.
- Unlimited visits — No caps on how many customers join your line each month.
- All five screens — Customer phone, TV display, door tablet, staff screen and owner dashboard.
- No per-seat fees — Owners and managers are included at no extra cost, at every location.
- Full branding — Your logo and colors, 14 themes and 58 heading fonts.
- Insights — Walk-ins, wait times, no-shows and busiest hours, per location or combined.
- Security built in — Two-factor authentication, role-based access and an audit trail on every plan.
- Add locations any time — New locations are prorated automatically for the rest of your billing cycle.
- Cancel any time — Manage or cancel from your billing portal, powered by Stripe.
- Texts included — A monthly text allowance for every location, with simple per-text pricing after that.
- Client profiles — Look up any client by phone, see their full visit history, and leave staff notes.
- Loyalty programs — Stamp-card style loyalty tracking — e.g. "10th visit free" — automatic, no app needed.
- Gift cards — Sell digital gift cards and let clients redeem them at checkout.
Both plans include 1,000 texts per location each month, then $0.05 per text after that. 14-day free trial — card required, not charged until the trial ends.
Estimate your monthly cost
Pick your plan and drag to see what NextUp costs.
1,000 texts included per location, every month.
Up to $360 less a year
- NextMeabout $50/monthYou save $21/mo
- Waitlist Meabout $35/monthYou save $6/mo
- Qtracabout $59/monthYou save $30/mo
At their published per-location prices, checked September 2026. Compare apps
Both plans. Everything included.
Every location, on every plan, gets the full product from day one. No tiers within a plan, nothing to unlock later.
Unlimited visits
No caps on how many customers join your line each month.
All five screens
Customer phone, TV display, door tablet, staff screen and owner dashboard.
No per-seat fees
Owners and managers are included at no extra cost, at every location.
Full branding
Your logo and colors, 14 themes and 58 heading fonts.
Insights
Walk-ins, wait times, no-shows and busiest hours, per location or combined.
Security built in
Two-factor authentication, role-based access and an audit trail on every plan.
Add locations any time
New locations are prorated automatically for the rest of your billing cycle.
Cancel any time
Manage or cancel from your billing portal, powered by Stripe.
Texts included
A monthly text allowance for every location, with simple per-text pricing after that.
Client profiles
Look up any client by phone, see their full visit history, and leave staff notes.
Loyalty programs
Stamp-card style loyalty tracking — e.g. "10th visit free" — automatic, no app needed.
Gift cards
Sell digital gift cards and let clients redeem them at checkout.
Memberships
Recurring membership plans with visit packages or discounts.
Marketing blasts
Send SMS or email campaigns to past clients from your dashboard.
Rebooking reminders
Auto SMS/email X days after a visit to bring clients back.
Appointment booking
Let clients book a specific time alongside walk-ins, with automated confirmation and reminder texts.
No-show protection
Require a credit card hold or deposit at booking, and charge a no-show fee automatically.
Web Push notifications
Browser push notifications so clients know their queue status without keeping a tab open.
Billing questions
Is there really a free trial?
Yes — 14 days. A card is required to register, but nothing is charged until the trial ends. If you decide it's not for you, cancel before the trial ends and you'll never be billed.
What is the difference between the Essential and Restaurant plans?
The Restaurant plan includes everything in Essential plus the floor plan module: a drag-and-drop visual floor editor, live table status, server assignment, QR ordering at every table and Stripe Checkout payment at the table. If your business manages physical tables and wants guests to order or pay from their phone, the Restaurant plan is for you.
What happens if my trial or subscription lapses?
The line stops taking new online check-ins until you subscribe. Your staff screen and owner dashboard keep working the whole time, so you're never locked out of your own data.
What if I go over my included texts?
Each location includes 1,000 texts a month. After that, texts are billed at $0.05 each. Only customers who opt in get texts: a confirmation and a "you're up" alert, plus any optional texts you turn on, such as updates as they move up the line.
Can I add locations later?
Yes, any time. New locations are billed at your plan's per-location rate and prorated for the time left in your billing cycle.
Can I switch plans?
Yes. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of your current billing period.
How do I cancel?
Cancel any time from your billing portal, powered by Stripe. There's no phone call or email required.
What if I have 10 or more locations?
Talk to us about volume pricing and hands-on setup — email [email protected]. Up to 9, just add them from your dashboard.
How much are invisible walk-outs costing you?
Customers who leave before being served never appear in your records. Enter your numbers to see what that silent walk-out rate is really worth.
Your shop
ESTIMATED ANNUAL WALK-OUT LOSS
1,404 customers/year leave without being served
for NextUp to pay for itself
Card required, not charged until the trial ends. Takes under an hour to set up.
Walk-out rate (18%) and reduction with queue management (40%) from ScanQueue analysis of 879 real walk-in visits across 18 shops. Your actual results will vary. Full calculator →
Give your customers their time back.
14 days free. Card required, not charged until the trial ends.