American Express
American Express comes with card payments, the same as Visa, Mastercard and Discover. Customers can pay with it online on Stripe’s page, in the NextUp app and by tap or insert at the counter.
- Who turns it on
- Nobody. It is on for every business.
- In wallets
- A American Express card saved in Apple Pay or Google Pay pays like any other card; Samsung Pay works in person by tap.
- Customers
- Anyone with an American Express card, typed in, tapped, inserted or saved.
- Fees
- NextUp Walk-in’s card fee is 0.5% of card payments, never on tips, at most $1 a payment, on top of Stripe’s processing fee. Stripe’s pricing page lists its own fee.
- Online or counter
- Both. Online on Stripe’s secure page, at the counter on a reader or by phone.
Where Customers Can Use American Express
Every place a customer pays through NextUp Walk-in, and whether American Express is there.
- Pay link and QR codeThe customer types in a American Express card on Stripe’s secure page, or pays with a American Express card saved in Apple Pay, Google Pay or Link. Yes
- Booking depositA booking deposit is paid by American Express card on Stripe’s secure page. Yes
- Online gift cardAn online gift card is bought with a American Express card on Stripe’s secure page. Yes
- The NextUp appYour team charges a American Express card in the NextUp app, by tap on a paired reader or Tap to Pay on Android, or the customer’s saved card. Yes
- Card reader (S700, M2)A American Express card is tapped or inserted on the S700 or M2, and a American Express card in Apple Pay or Google Pay is tapped too. Yes
- Tap to Pay on AndroidA contactless American Express card, or a phone or watch holding one, is tapped on an Android phone running the NextUp app. Yes
Booking deposits and selling gift cards are Pro features. Every other place is on every plan.
How a Customer Pays
- Open the billThe customer scans your QR code, opens a pay link or books and pays a deposit. At the counter, your team starts the charge.
- Choose American ExpressOnline, they type in the American Express card or pick it from Apple Pay, Google Pay or Link. At the counter, they tap or insert it.
- Add a tip if they likeTips are chosen before the customer pays and are never charged the card fee.
- The bill closesThe payment is processed by Stripe and recorded on the bill in NextUp Walk-in.
What You Do
- Nothing. American Express comes with card payments, so there is no switch to flip.
- Connect your own Stripe account once; payments are processed by Stripe on your account.
- A pay link, QR code or the NextUp app needs no hardware. A Stripe card reader is optional.
Good to Know
- Stripe’s pricing page lists its fees for each card type.
- Samsung Pay works with American Express in person only, by tap. Online, Samsung phones pay with Google Pay.
- A customer can save a card for next time, so the front desk does not retype it.
- Tips are added to the card payment and never carry NextUp Walk-in’s card fee.
Questions About American Express
Do I need to turn American Express on?
No. American Express is part of card payments and is on for every business once Stripe is connected.
Can customers tap an American Express card at the counter?
Yes, on a Stripe S700 or M2 reader, or on an Android phone running the NextUp app with Tap to Pay on Android.
Is the fee higher for American Express?
NextUp Walk-in’s card fee is the same on every card. Stripe sets its own processing fee, and Stripe’s pricing page lists it.
Where is American Express accepted online?
On Stripe’s secure page for a pay link or QR code, a booking deposit and an online gift card.
Does a American Express card work in Apple Pay, Google Pay and Samsung Pay?
Yes. A customer who has added their American Express card to Apple Pay or Google Pay pays on Stripe’s page or by tap at the counter, and Samsung Pay works in person by tap. Online, Samsung phones pay with Google Pay.
Payments are processed by Stripe on your own Stripe account; NextUp Walk-in never holds your money. NextUp Walk-in’s card fee is 0.5% of card payments, never on tips, at most $1 a payment, on top of Stripe’s processing fee.