Every plan
Hear it first. Then let them post it.
After a visit, clients leave a private rating and a comment. Everyone who rates can then go on to your Google profile or post on your booking page.
- Private 1 to 5 stars
- A link to your Google profile
- Reply to posted reviews
- No review gating
Ask after every visit
When a visit is marked done, the client’s page asks for a private 1 to 5 star rating and an optional comment for 24 hours.
- Per location.In Location settings, Review settings, turn on “Ask customers to rate their visit.”
- Private by default.Nothing is published automatically.
- Your Google link.Paste the review link from your Google Business Profile. Everyone who rates sees it, not only happy clients.
- No review gating.NextUp Walk-in does not hide the link from unhappy customers.
Read it on the Feedback page
Every rating and comment lands on the Feedback page, with the team member and services. Filter by location or stars.
- The average and the breakdown.See the average and how many stars each score got.
- Who and what.Each comment shows the team member and the services.
- Spot a problem early.A low private rating is a chance to make it right before it goes anywhere else.
Reply to what is posted
After rating, any customer can post their review on your location’s booking page, with optional text. It shows their first name and last initial.
- Appears at 5.Reviews show once the location has 5. Until then they collect quietly.
- Reply from Feedback.Your reply shows under the review.
- Report what is wrong.Abusive reviews, ones from non-customers and ones with private details can be reported. NextUp Walk-in decides.
- Honest criticism stays.You can reply, not remove it.
Shows first name and last initial.
How it works
- 1
Turn it on
In Location settings, switch on the rating request.
- 2
Clients rate
After a visit, they give stars and an optional comment.
- 3
You respond
Read the Feedback page and reply to posted reviews.
Who it’s for
Barbershop
After a cut the client rates it. A 5-star client sees your Google link and a 3-star one tells you what went wrong.
Tattoo studio
The artist and service are on every rating, so you can see how each session landed.
Restaurant
Guests rate their visit privately, and the ones who loved it post on your booking page.
The small things
Private comments stay private
Nothing is published automatically.
By team member
Each rating names the team member and services.
Filter
By location or by stars.
Turn off the public part
“Show reviews on your page” is a switch per location.
Questions
Do unhappy customers see the Google link?
Yes. Everyone who rates sees it. NextUp Walk-in does not do review gating.
Can I remove a bad review?
Honest criticism stays up, and you can reply. If a review is abusive, from someone who was not a customer, or shares private details, report it and NextUp Walk-in decides.
Which plans have it?
Ratings and reviews are on every plan.
Goes well with
Know how every visit went
Start the free trial and turn on ratings for your first location.