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Is your shop typical, or ahead?

At the bottom of Insights, How you compare sets your median wait, no-show rate, rebook rate and average ticket beside other businesses of the same type and size on NextUp Walk-in.

Start your free trialHow it works
  • Four measures
  • Same type and size
  • Last 90 days
  • Never one business

Four numbers that tell you where you stand

Each one is shown beside the typical figure for businesses like yours.

  • Median wait.How long people wait in the line.
  • No-show rate.How many booked or called customers don’t turn up.
  • Rebook rate.Clients with a phone number who came more than once.
  • Average ticket.What a visit is worth.
Example: your figure beside the group’s typical one.

Fair comparisons

You are compared with businesses like yours, not the whole platform.

  • Same type.One of the business types NextUp Walk-in is built for, so a restaurant isn’t set against a barbershop.
  • Same size.One location, two to three, or four or more.
  • The typical figure and the middle half.You see the group’s typical number and the range most of them fall in.
  • Last 90 days.Updated once a day, with test visits left out.
Example: the group your figures are compared with.

Never any one business

Benchmarks only show up when there is enough data, and they only ever describe a group.

  • At least 10 businesses.A measure shows only once at least 10 businesses have enough visits for it.
  • Honest when there isn’t enough.Until then it says there aren’t enough similar businesses yet.
  • No single business is shown.You see the group’s typical figure and its middle half, nothing about any one shop.
  • For owners and managers.The comparison sits at the bottom of the Insights page.
Example: what you see until enough similar businesses have data.

How it works

  1. 1

    Run your line

    Visits, waits and tickets build up as you work.

  2. 2

    Open Insights

    Scroll to How you compare at the bottom.

  3. 3

    Read the gap

    See each of your figures beside the typical one for your group.

  4. 4

    Pick one to improve

    Shorten a wait, cut no-shows or lift your rebook rate.

Who it’s for

  • Barbershop

    See whether your Saturday waits are longer than other single-location shops.

  • Salon

    Check whether your average ticket is ahead of similar salons.

  • Nail salon

    Compare your rebook rate with other nail salons of your size.

The small things

  • Private

    Other businesses are never named or shown.

  • Updated daily

    The figures refresh once a day.

  • Test visits left out

    Practice check-ins never count.

  • Every business type

    Each type is compared with its own kind.

Questions

Which plans have it?

Pro and the free trial, for owners and managers.

Can I see other businesses’ numbers?

No. You see the group’s typical figure and its middle half, never any one business.

Why does it say there aren’t enough similar businesses?

A measure shows only once at least 10 businesses of your type and size have enough visits for it.

How is the rebook rate worked out?

It is the share of clients with a phone number who came more than once, over the last 90 days.

Goes well with

Know where you stand

Start the free trial and see how your shop compares as your numbers build.

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