Start free

Pro

Keep the chair full, not empty

Ask for a card on file or a deposit when someone books. You decide whether to charge the fee, and deposits come back automatically when a customer cancels in time.

Start your free trialHow it works
  • Card on file or deposit
  • You decide the charge
  • Automatic refunds
  • Reliability on every client

Protect the booking

Require a card on file or a deposit at booking. Payment is on Stripe Checkout, on your own account.

  • You set the rules.A card on file, or a deposit, per location.
  • A held time.A booking holds its slot for 30 minutes while they pay, then releases it.
  • No surprise charges.The no-show fee is never automatic. Staff charge it from the appointment.
Example: no-show settings for a location.

Fair to customers who cancel in time

Cancel before your cutoff and the deposit goes back to their card on its own. Cancel late, or do not come, and you keep it.

  • Your cutoff.From 0 to 168 hours before; 24 by default.
  • Keeps its own cutoff.A booking keeps the cutoff it was made with.
  • Rescheduling is fair.Move before the cutoff and the cutoff moves with it.
Example: an appointment with a deposit.

See who is reliable

Every client is marked Reliable, Mixed or Often misses, from their own visits and no-shows. A report ranks who misses most.

  • Context for the desk.Not a public score. Only your team sees it.
  • For the line too.A no-show timer can move the line along when someone is called and never comes. Off until you turn it on.
  • "Still coming?"One tap asks, and they answer from their phone.
Example: reliability on the Clients page.

How it works

  1. 1

    Connect Stripe

    Deposits are charged on your own account.

  2. 2

    Turn on protection

    Choose card on file or a deposit, and your cutoff.

  3. 3

    Charge or refund

    Staff charge a no-show. Early cancels refund by themselves.

The small things

  • Works with online booking

    Applies as customers book their own time.

  • Released times go back

    Unpaid bookings free their slot, and the customer is emailed.

  • Paid to you

    Deposits and fees go to your Stripe account.

Questions

Is the fee charged automatically?

No. Staff decide, and charge it from the appointment using the card saved at booking.

What if the deposit is paid late?

If the time is still free the booking is confirmed again. Otherwise the deposit is refunded.

Which plans have it?

No-show protection is part of Pro. The line’s no-show timer and Still coming? prompt work on walk-in lines too.

Goes well with

Stop paying for empty chairs

Start the free trial, connect Stripe, and protect your next booking.

Start your free trialSee every feature