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See what clients keep saying

At the top of your Feedback page, Review themes reads the last 90 days of ratings and comments and lists what people like and what to look at, with a suggested reply to each comment.

Start your free trialHow it works
  • Last 90 days
  • Likes and things to look at
  • A suggested reply for each comment
  • No names sent

The pattern across your comments

One comment is a story. Fifty are a pattern. Review themes counts them for you.

  • Top things people like.The praise that keeps coming up, with how many comments mention each.
  • Top things to look at.What people ask for or complain about, with the same counts.
  • The last 90 days.It reads the ratings and comments from the past three months.
  • Your ratings and comments stay.If the AI helper isn’t set up, the themes are off but ratings and comments still show.
Example: the top of the Feedback page.

A reply ready to edit

Each comment gets a suggested reply you can copy and send. They are suggestions, so you stay in charge of what goes out.

  • Copy, edit, send.Every comment has a suggested reply beside it.
  • Never a promise.Suggested replies never promise refunds or discounts.
  • In your voice.Change the wording before you send. They are a starting point.
  • Thank the happy ones too.Praise gets a reply as well as complaints.
Example: a suggested reply beside each comment.

Private by design

A helper writes the summary from the rating and the comment text only.

  • No names or contact details sent.No customer names, phone numbers or emails are sent to the helper.
  • Contact details removed.Contact details typed into a comment are removed first.
  • For owners and managers.The themes and replies are for the people who run the business.
  • A summary, not a verdict.Read the comments themselves for the full story.
Example: what the helper sees and what it never does.

How it works

  1. 1

    Collect feedback

    Customers rate their visit and leave a comment.

  2. 2

    Open Feedback

    Review themes sits at the top of the page.

  3. 3

    Read the pattern

    See what people like and what to look at, with counts.

  4. 4

    Reply

    Copy a suggested reply, edit it and send.

Who it’s for

  • Barbershop

    Spot that Saturday waits come up again and again, then staff for them.

  • Salon

    See which stylists and services draw the praise, and reply to each kind word.

  • Restaurant

    Find out whether comments are about the food, the wait or the service.

The small things

  • Ratings and comments

    Everything customers leave stays on the Feedback page, themes or not.

  • Private

    No customer names, phone numbers or emails go to the helper.

  • Copy a reply

    One click puts the suggested reply on your clipboard.

  • Feeds team goals

    Ratings on a person’s visits can count towards their review rating target.

Questions

Which plans have it?

Pro and the free trial, for owners and managers.

Does it send my customers’ details anywhere?

No. The helper gets the rating and the comment text only. No names, phone numbers or emails, and any contact details typed into a comment are removed first.

Will a suggested reply offer a refund?

No. Replies never promise refunds or discounts, and they are suggestions for you to edit.

What if the helper isn’t set up?

The themes are off, but your ratings and comments still show.

Goes well with

Hear what your clients are telling you

Start the free trial and see your first themes once feedback comes in.

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