NextUp Walk-inFor every shop where people walk in
No more “how long is the wait?” Walk-in queue app with live wait times
Run your whole floor from every screen.
Walk-ins join from their own phone and see the live wait. Your team calls them up from one screen, and the line stays in sync on the waiting-area TV and your dashboard. No clipboard, no crowded lobby.
- Step 1 · Walk-insThe check-in line
Walk-ins join from their own phone, the Door Tablet or the front desk, and see the live wait. Your team calls the next person from one screen, and the TV in the waiting area follows.
- No app for customers to install
- Every screen updates the moment the line moves
- Step 2 · BookingsAppointments beside the line
Customers book online and the calendar sits next to the line, so booked visits and walk-ins share one day. Appointments come with the Pro plan.
- Booking from your own link
- An opening can go to the next person in line
- Step 3 · PaymentCheckout at the end of the visit
Finish on the same screen: the visit’s services are already on the bill, add a tip, take payment and give a receipt.
- Services and tip on one bill
- A receipt when the visit is done
- Step 4 · Pay dayKnow what your team is owed
Commissions, tips and payroll are worked out from the visits already recorded, so pay day starts from a statement of what each person is owed. Team pay comes with the Pro plan.
- Commission per team member
- Tips shared the way you choose
No card? Start on Free: 1 location, 50 check-ins a month.
Lacquer Nail Studio
72°H 78°L 61°3:41PM
Now Calling
Priya S.
Linhis ready for youUp Next
- 1Renee M.
- 2Grace O.~15 min
Open for walk-insLog out
LinhNext: Renee M.
TaraNext: Grace O.
MiaNext: Renee M.
Priya S.Waiting21:30called 1 min ago · textedOn the way · about 2 min (replied 0:40 ago) with LinhGel manicure45 min Services
with LinhGel manicure45 min Services Check out Start Call again Still coming? Back No-show
Dana W.At the station12:05 with MiaSpa pedicuredone ~3:52
with MiaSpa pedicuredone ~3:52 Done
1
Renee M.Waiting16:40Gel manicure
Call Start
2
Grace O.Waiting11:05 wants TaraSpa pedicure
wants TaraSpa pedicure Call Start
3
Kim T.Waiting4:12Polish change
Call Start
InsightsLast 30 days · compared with Aug 5 – Sep 3, 20267 days30 days90 days12 monthsChoose datesExcel
Walk-ins 1,027+20% vs previous 30 days
Served 955+19%
Average wait 15 min−3 min
No-shows 4.2%−1.1 pts
Revenue estimated, list prices$38,995+22%
Walk-ins per dayLast 30 daysShow table
This period Previous 30 daysRight nowThe line at one location, live.Open
Lacquer Nail StudioNail salon
5waiting~15mwait3nail techs
- 1Renee M.Next
- 2Grace O.9 min
- 3Kim T.15 min
Busiest timesBy day and hourShow table
8 AM9 AM10 AM11 AM12 PM1 PM2 PM3 PM4 PM5 PM6 PM7 PM8 PM9 PMMonTueWedThuFriSatSun
Popular servicesVisits that chose eachShow table
Quoted vs actual waitTold vs real wait
87%of customers were called within 5 minutes of the wait we quoted+4.0 pts vs previous 30 daysWalk to Mia
- Turn left2 ft
- Turn right29 ft
- Turn left4 ft
- Station 9, at the back
Not where you are?
You
YouYour routeStation 9
This page updates live. Feel free to step out.
In line as Grace O. Leave the lineGrace O.
You're up!Linh is ready for you.Head to the front now.Running late?Let Lacquer Nail Studio know when you'll be there.On my way, 2 min5 min10 minSorry, I can't make it
The demo is a shop that is already set up, with no sign-up and no card. Want a hand starting your own? Get set up with us.
- Walk-in plan — a month for the first location, — for each one after
- free trial, every Pro feature. Card needed, not charged until the trial ends
- 3 team members included per location
Our Founding Barber: Trinidad Corrales runs the walk-in line at Fade Factor in Jacksonville, NC on NextUp Walk-in. Founding Partner
Read his story- 6
- Customers join from their own phone, with no app
- Call the next person once and every screen follows
- 16
- Team, service and visit names follow your type
- A starter website made for each one
- 26
- Plus 14 ready-made themes for your customer screens, with your logo and accent color
- Use your own domain
Live everywhereSix screens, one line
The customer's phone, the TV Display, the Door Tablet, the Staff Screen, Queue Status and each Station Screen all show the same line, and all update the moment someone joins or is called.
Built for your tradeMade for 16 kinds of business
Barbershops, salons, pet groomers, restaurants and more. Every screen uses the words of your trade, and anything that does not fit it stays out of the way.
Website builder26 website style kits
Start from the starter site made for your trade (one for each of the 16 kinds of business), pick one of 26 style kits, then make it yours. Your words and pictures stay when you change the look.
Time given back
Nobody has to wait in the room.
The clipboard keeps everyone by the door. With NextUp Walk-in, a place in line lives on the customer's phone, so they can step out and come back when they are called.
Marcus J.On the clipboard
On his lunch hour. Half an hour in the room, and no idea if he will be back at work in time.
Everyone waits in the same room.
Names on a sheet, no idea how long it will be, and a crowd by the door.
Example: sample walk-ins at one shop.
See it
Watch it in a minute
A customer joins from their phone, the team calls them up, and the TV keeps up.
Read the transcript
Barbershops. Tattoo studios. Nail salons. Auto shops. When walk-ins pile up, nobody knows how long they'll wait. NextUp Walk-in fixes that.
Customers scan a code and join your line from their own phone. No app to download, and no account to make.
Your team runs the line from one screen. Call the next person with a tap, and the TV tells them it's their turn.
On Pro, clients book online too. They choose a service, who they'd like, and a time that's free.
Insights show your busiest days and hours, your average wait, and how many people you served, compared with last month.
And every screen wears your brand, whatever your trade.
Try our live demo line at nextupwalkin.com/demo, and start your fourteen-day free trial.
How it works
How a walk-in waitlist works
Three steps for the customer, and nobody has to stand by the door. Just need a line? Choose the simple walk-in list in setup: customers sign in, you call the next one.
- Step 1
Scan and join
A code by the door, or the link on your Instagram or Google profile. A name is all they need. No app, no account.
- Step 2
Wait anywhere
Their place in line lives on their phone and updates live, so they can wait in the car, the coffee shop, or on a bench outside.
- Step 3
Get called
Their phone shows it’s their turn and their name goes up on the TV with a chime.
- Step 4
Get shown the way
Where a shop has mapped its floor, the TV and their phone show the route to the chair, and an arrow walks them there.
One visit
One visit, start to finish, with nobody left guessing.
Six small moments, and the customer feels looked after in every one.
Marcus scans the QR code
He types his name and picks a service. No app to download.
Example: one sample walk-in, with sample times.
Every screen
See your walk-in queue app in action
Six screens, one system, always in sync. Pick your kind of business to see every screen the way your customers and team will.
Small touches
The details your customers notice
Small touches that make a walk-in feel looked after.
"Chris is ready for you"
Add your team with photos, and let customers ask for their favorite. When they're called, the TV and their phone show who's ready for them.
Their services, added up
Customers pick services and add-ons as they join and see the time and price before they commit. Your team sees them on every row.
"Are you still coming?"
One tap on the Staff Screen asks their phone. They answer 2, 5 or 10 minutes away, or that they can't make it, so you know whether to call the next person.
The whole shop
Everything to run the shop, from one chair to many locations
The line, the TV Display, checkout, client records and insights, with appointments on Pro. One dashboard for owners, managers and every team member. Browse every feature
Insights that show you what to fix
Walk-ins, wait and no-shows against the previous period, your busiest times, popular services, and how close each quoted wait came to the real one.
Your service menu, ready in minutes
Start from suggested services for your trade, or import a spreadsheet. Set prices and times per location, and who does what.
Waits that know who's being served
Estimate from your average visit, or from each customer's services and how long current visits have been going.
Your brand on every screen
Your logo and colors, 14 themes and 58 heading fonts on the phone, the Door Tablet and the TV.
One location or many
Each location with its own hours, team and PIN, and 3 team members included at each. Invite owners and managers as you grow.
Gift cards, loyalty and memberships
Sell digital gift cards, give regulars a punch card in your colors and logo, or offer recurring memberships.
Client profiles and no-show protection
See every visit, leave notes, and know at a glance who is reliable and who often misses. On Pro appointments, save a card or take a deposit and charge a no-show fee.
Walk-ins and online booking, together
The Saturday rush stays a line. People who want a time book a slot, or a weekly series, with a reminder and a reschedule link. Drag a booking to move it. One team, one screen.
Found by ChatGPT, Claude and other AI assistants
Assistants that support MCP can look up your business, its live wait, services and hours, and send the customer to check in or book. It is read-only and needs no sign-in. Add check-in or booking to your Apple Maps and Yelp pages with the copy-ready steps on Get found online.
What you get
What a walk-in shop actually gets
The same pieces other waitlist products sell as credits, add-ons or hardware.
The waiting room is included
A now-serving TV and a Door Tablet come with every plan, Free included, and the TV reads names aloud and shows the local weather.
Priced per location
Walk-in is — for the first location and — for each one after, with 3 team members included at each, and the Staff Screen runs in a browser you already have. Other booking apps can charge per user, per text or on top of a POS plan: see how they compare.
The wait follows the work
Estimate from an average visit, or play the line forward from each customer's services and who is on duty. Insights shows how close each quoted wait came to the real one.
Your customers stay yours
NextUp Walk-in has no marketplace app sending your clients to the shop down the street. Your booking page, link and emails show only your business: no ads, no "similar places nearby". The one shared town listing of wait times is off unless you turn it on.
Getting paid
Every way your customers can pay
Cards, Apple Pay and Google Pay on every business, Amazon Pay and bank payments on by default, and pay over time when you switch it on.
Cards and wallets
On for everyone Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Link come with card payments.
Tap at the counter
On for everyone A card, phone or watch on a Stripe reader or Tap to Pay on Android. Samsung Pay is in person only.
Amazon Pay, bank and USDC
Owner switch: on On by default; an owner can turn each off. A US bank payment isn’t offered on a deposit for a visit less than a week away.
Cash App Pay
Automatic with Stripe On automatically for US businesses; Stripe approves a few business types separately. US customers.
Pay over time
Owner switch: off Klarna, Affirm, Afterpay, Zip and Sunbit. Off by default. US customers, within Stripe’s amounts; your business is paid in full.
- See all accepted payments
Who turns each one on, how customers pay and what each one costs.
Venmo and Zelle are record-only: staff log the payment, and customers send it in their own app.
Pricing
Simple pricing, per location
No setup fees and no contract. Walk-in and Pro include 3 team members at every location, then $10 a month for each one after. Restaurant includes unlimited team members.
—/month
Your first location
—/month
Each additional location
- The walk-in line, TV, Door Tablet, client records, checkout, tips and reviews, with two-factor authentication
- 3 team members per location included, then $10 a month each
- free trial with every Pro feature
- Or start on Free: 1 location, 1 team member, 50 check-ins a month, every app, no card
Know a business that would like NextUp Walk-in?
Send them your referral link from Billing. Their first paid month is free on monthly billing. Once they start paying, you get a credit worth one month of your plan, up to the amount of their first payment, for up to 12 referrals a year.
See how referrals workWhat is a walk-in queue app?
A walk-in queue app replaces the paper sign-in sheet and the crowded lobby. Customers join the line from their own phone, see their place and the live wait, and come back when it is their turn. NextUp Walk-in adds a waiting-room TV, a door tablet and client records, with no app for your customers to download.
How does a walk-in queue app work?
A customer scans a QR code, taps a link or uses the door tablet, enters a name and joins the line. They see their place and the wait on their phone, your team calls the next person from one screen, and the waiting-room TV follows along.
Do my customers have to download an app?
No. Customers join and watch their place in their phone browser. Only your team uses the staff screens.
Can customers wait somewhere else instead of the lobby?
Yes. Their place lives on their phone, so they can step out and come back when they are called.
What kinds of businesses use a walk-in queue app?
Barbershops, hair and nail salons, spas, tattoo and brow studios, vets, car washes and other shops where people walk in. NextUp Walk-in has a page for each trade.
Is a walk-in queue app the same as a booking app?
No. A queue handles people who arrive without an appointment. NextUp Walk-in runs walk-ins on every plan, and Pro adds appointments on the same line.
Does it work with a TV in the waiting room?
Yes. The waiting-room TV shows the live line and calls the next person, using a streaming stick or a native TV app.
Start today
Give your customers their time back.
Set up your first location in about two minutes, or tell us about your shop and we'll help you get your line, team and TV ready.