Customer story · Barbershop · Jacksonville, NC
Fade Factor swapped the paper clipboard for a line everyone can see
Fade Factor, a Jacksonville barbershop with a full team, replaced its paper clipboard with a kiosk, a TV and a QR code on the window.
The clipboard problem
Fade Factor has a lot of barbers working at once. On a paper clipboard, nobody could keep track of who was next or how long the wait really was.
People walked in, saw the clipboard and a room full of people, and many of them, parents with kids especially, assumed the wait would be very long and left. When someone asked a barber how long it would be, the barber often did not know, so the answer was wrong and the customer was lost anyway.
What changed
Customers now check in on the kiosk, look up at the TV to see where they stand, or scan the QR code on the shop window before they walk in.
- The kioskCustomers check themselves in at the door.
- The TVEveryone can look up and see where they stand.
- The windowA QR code on the front window lets them join before they walk in.
We have a lot of barbers in the shop, and with a paper clipboard nobody could keep track of who was next or how long the wait really was. People would walk in, see the clipboard and a room full of people, and a lot of them, parents with kids especially, would figure it was going to take forever and walk right back out. And when someone asked a barber how long it would be, that barber often didn't know, so we'd give the wrong answer and lose them anyway. Now they check in on the kiosk, look up at the TV, or scan the QR code on our front window before they even walk in. Everybody can see where they stand. It finally feels like a modern shop.
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