The live line
Customers join by QR code, link or the Door Tablet, watch their place and wait, and the TV Display shows who’s next.
About NextUp Walk-in
One system for walk-ins, appointments, and the business around them.
NextUp Walk-in runs the front desk for service businesses: a live line customers join from their phone, appointments on the same schedule, client records, checkout, your team's pay, marketing, and the numbers that tie it together. No clipboard at the door, and no stack of tools that don't talk to each other.
The founder
Nicholas Chadwick
Founder, NextUp Walk-in
The work was excellent. The wait was the problem.
A software engineer for 20 years, Nicholas builds systems that can't afford to break. He started NextUp Walk-in after watching busy shops run their walk-in line on a clipboard and a guess, with no way to quote a wait and no way to stop people leaving when they saw a full room.
Today it is one system for the line, appointments, clients, checkout, team pay and marketing, shaped with the owners who use it. He also writes the guides on the NextUp Walk-in blog.
- 20 years in software
- Built with shop owners
- Jacksonville, NC
Our Founding Barber
Fade Factor swapped the paper clipboard for a line everyone can see.
We have a lot of barbers in the shop, and with a paper clipboard nobody could keep track of who was next or how long the wait really was. People would walk in, see the clipboard and a room full of people, and a lot of them, parents with kids especially, would figure it was going to take forever and walk right back out. And when someone asked a barber how long it would be, that barber often didn't know, so we'd give the wrong answer and lose them anyway. Now they check in on the kiosk, look up at the TV, or scan the QR code on our front window before they even walk in. Everybody can see where they stand. It finally feels like a modern shop.
Trinidad CorralesOwner, Fade Factor · Jacksonville, NC
- Kiosk check-in
- TV display
- QR code on the window
Trinidad earns money from NextUp Walk-in.
Everything a service business runs on
One login for the line, the book, checkout and your team. See it all in the product tour.
Appointments
Online booking by service and team member, recurring visits, reminders, and deposits or a card on file for no-shows.
Clients
Every client’s visit history, notes, formulas and preferred team member, built up automatically as they come in.
Checkout and team pay
Close out a visit in cash or with a pay link the customer pays on their phone. Tips and commission are tracked for your team, and booth rent collects itself.
Your team
Each person’s own sign-in, schedule and earnings, a time clock, tip pools, and payroll files for Gusto, ADP and QuickBooks.
Marketing and insights
Email campaigns, loyalty, gift cards, memberships and review requests, with insights on waits, busy hours and the team.
What NextUp Walk-in stands for
A few promises that shape every screen.
No app or account to join
Customers scan a code or tap a link and join in their phone’s browser with a first and last name. An email confirmation or a photo for the team are there if they want them, and a text when it’s their turn switches on soon, once carrier verification finishes. Regulars can also keep their shops in the NextUp app.
Walk-ins and appointments, together
Bookings and walk-ins share one live line, so the wait stays honest and nobody is double-booked. Start with walk-ins and add appointments when you want them.
Plain, fair pricing
Start free for one location, one team member and 50 check-ins a month. Walk-in is $29 a month for the first location and $19 for each one after; Pro adds appointments, memberships, commissions and payroll for $59. Three team members are included at each location, and we pay for your first 500 texts a month once texts switch on (coming soon).
Works with what you have
Any phone, any tablet at the door, and a smart TV or streaming stick in the waiting room. No special hardware to buy.
Your data, protected
Encrypted connections, two-factor sign-in for everyone with their own sign-in (required by default for new businesses), and encrypted backups every 6 hours, kept off the server.
A person answers
Email support@nextupwalkin.com and you reach the people who build NextUp Walk-in.
The company
A small company, on purpose
NextUp LLC is based in Jacksonville, North Carolina, and serves service businesses across the United States. That size is a feature: the person who builds the product hears directly what owners need, and questions go to a person, not a ticket queue.
See the security page for how your data is protected, and how each trade uses NextUp Walk-in.
See it for yourself
Look around a demo shop that is already set up, or start a free trial with every Pro feature.