Customer story · Barbershop · Jacksonville, NC
From a paper clipboard to a line everyone can see
Fade Factor, a Jacksonville barbershop with a full team, replaced its paper clipboard with a kiosk, a TV and a QR code on the window.
The clipboard problem
Fade Factor has a lot of barbers working at once. On a paper clipboard, nobody could keep track of who was next or how long the wait really was.
People walked in, saw the clipboard and a room full of people, and many of them, parents with kids especially, assumed the wait would be very long and left. When someone asked a barber how long it would be, the barber often did not know, so the answer was wrong and the customer was lost anyway.
What changed
Customers now check in on the kiosk, look up at the TV to see where they stand, or scan the QR code on the shop window before they walk in.
- The kioskCustomers check themselves in at the door.
- The TVEveryone can look up and see where they stand.
- The windowA QR code on the front window lets them join before they walk in.
Before and after, in Fade Factor's words
On the paper clipboard
- Nobody could keep track of who was next
- Nobody could say how long the wait really was
- Parents with kids often saw a full room and left
- Asked how long, a barber often did not know
Now
- The kiosk. Customers check themselves in at the door.
- The TV. Everyone can look up and see where they stand.
- The window. A QR code on the front window lets them join before they walk in.
Inside Fade Factor
Give your shop a line everyone can see.
Set up your first location in about two minutes. Every Pro feature is free for 14 days; a card is added at checkout and nothing is charged until the trial ends.