Walk-in waitlist and check-in software for wellness centers
Many rooms, many practitioners, one calm front desk.
A wellness center sells a lot of different hours: a deep tissue session, an assisted stretch, a float, an infrared room, a quiet treatment room for a practitioner who rents by the day. Guests scan the code at the door, pick what they came for, sign your intake form on their phone and wait wherever feels good. Your team sees the form, the notes and the room before they say hello.
No card? Start on Free: 1 location, 50 check-ins a month.
- Intake form signed on their phone
- Each service counted at its own length
- Works on a tablet at your front desk
Still Point Wellness
72°H 78°L 61°3:41PM
Now Calling
Marco V.
Tayloris ready for youUp Next
- 1Hana K.
- 2Joel R.~20 min
First nameJoel Last name Mobile (Optional)(555) 555-0123Who would you like?AnyFirst availableFastestTaylorAbout 20 minJoin the line
TaylorAbout 20 minJoin the lineYOU'RE IN LINE#3JoelAbout 20 min. Watch the TV for your name.Follow your place liveScan the QR code with your phone to follow your place in line and leave if plans change.Done (30)
Walk to Riley
- Turn left2 ft
- Turn right29 ft
- Turn left4 ft
- Station 9, at the back
Not where you are?
You
YouYour routeStation 9
This page updates live. Feel free to step out.
In line as Joel R. Leave the lineJoel R.
You're up!Taylor is ready for you.Head to the front now.Running late?Let Still Point Wellness know when you'll be there.On my way, 2 min5 min10 minSorry, I can't make it
- $0
- Free plan: 1 location, 50 check-ins a month
- $29
- a month for your first location
- 2 min
- to set up your first location
- 15
- trades, each with its own words and screens
A Saturday at a wellness center
An example day, hour by hour, with the line on everyone's phone.
Example day
9:00
The line opens on its own. Five booked sessions are on the calendar, each with the intake form already signed.
- 9:00: The line opens on its own. Five booked sessions are on the calendar, each with the intake form already signed.
- 10:15: A first-time guest scans the code, picks an assisted stretch and signs your intake form in the lounge, with a cup of tea in her other hand.
- 10:40: A regular joins for her usual practitioner and sees that person's own wait. She walks next door for coffee and gets a leave-now nudge when her turn is close.
- 11:30: A couple joins on one ticket of two, one for a massage and one for a float. Both rooms are called as they come free.
- 12:10: A massage runs ten minutes over. The wait on the join page moves with it, and nobody is quoted an old number.
- 1:00: The therapist taps the station button in the room. The guest is marked done and the next name is called to a freshly turned room.
- 2:30: A gift card bought online by a guest's daughter is spent at the desk. The balance on the card drops by the amount of the session.
- 4:00: The line reaches your cap and the join page says the line is full. Guests on their way pick another day instead of arriving to a packed lounge.
- Monday: The summary email shows your busiest hours, walk-ins and people who left the line, and you decide whether to add a Saturday practitioner.
Today
What a busy Saturday looks like without it
Where the time goes today, before anything changes.
- 01
Every service is a different length
A twenty-minute stretch, a ninety-minute massage and a sixty-minute float share one front desk. Whoever answers the phone guesses a wait, and the guess is the same for everyone, which means it is wrong for most of them.
- 02
The room is the real bottleneck
You may have four practitioners but only two quiet rooms and one float tank. The person with a free therapist still waits for a free room, and the front desk is the only one holding that picture in their head.
- 03
Intake on a clipboard, in the lobby
A first-time guest fills a long form standing at the counter, handing a pen to the next person. Answers are skipped, handwriting is hard to read, and the practitioner is still asking questions when the session should have started.
- 04
Guests who want one person, and guests who do not care
Some guests ask for a practitioner by name and some just want the next open room. When both stand in the same line with nothing written down, the regulars feel skipped and the new guests feel ignored.
- 05
Couples and friends who arrive together
Two people want side-by-side sessions, or three friends want three different services. Splitting them across a notebook means one gets called while the others are still in the lobby wondering what happened.
- 06
Practitioners who each keep their own notes
One person writes on index cards, one in a phone app, one remembers. A guest returns and has to explain the sore shoulder again, because the notes live with whoever treated her last.
- 01
A wait that follows the service
Set the minutes for every service and each practitioner's own times. The wait adds up the choices in line and counts how long the current sessions have been going, so a stretch is not quoted like a ninety-minute massage.
- 02
Rooms and equipment per service
Tell a service which room or equipment it needs, such as the float tank or the infrared room. Online booking on Pro then offers only the times when that room is free, with no spreadsheet at the front desk.
- 03
Your intake form, on her phone
Build the form with your own questions and have it signed on the phone before she joins or books. It is filed on her profile with the date and time, and the practitioner reads it before the door closes.
- 04
Request a person or choose Anyone
A guest picks her usual practitioner and sees that person's own wait, or picks "Anyone" for the first open room. The line shows everyone in order, so nobody wonders who is next.
- 05
A group on one ticket
Add up to five people on one ticket, each with their own service and practitioner. They are called together when their rooms are ready, and the front desk is not juggling three separate names.
- 06
One profile, every practitioner
Visit history and notes sit on the guest, not on a practitioner. Whoever sees her next reads what the last session found, in her own words and yours.
Example: the same day for wellness centers, before and after.
What changes
How NextUp Walk-in helps
What changes once the line lives on a phone, not on paper.
1
A wait that follows the service
Set the minutes for every service and each practitioner's own times. The wait adds up the choices in line and counts how long the current sessions have been going, so a stretch is not quoted like a ninety-minute massage.
2
Rooms and equipment per service
Tell a service which room or equipment it needs, such as the float tank or the infrared room. Online booking on Pro then offers only the times when that room is free, with no spreadsheet at the front desk.
3
Your intake form, on her phone
Build the form with your own questions and have it signed on the phone before she joins or books. It is filed on her profile with the date and time, and the practitioner reads it before the door closes.
4
Request a person or choose Anyone
A guest picks her usual practitioner and sees that person's own wait, or picks "Anyone" for the first open room. The line shows everyone in order, so nobody wonders who is next.
5
A group on one ticket
Add up to five people on one ticket, each with their own service and practitioner. They are called together when their rooms are ready, and the front desk is not juggling three separate names.
6
One profile, every practitioner
Visit history and notes sit on the guest, not on a practitioner. Whoever sees her next reads what the last session found, in her own words and yours.
Built for wellness centers
The parts of NextUp Walk-in wellness centers use most. Each one has its own page, with pictures.
- Calendar and online booking
- No-show protection
- Commissions and tip pools
- Memberships and packages
- Loyalty
- Reviews and feedback
How NextUp Walk-in runs your wellness center
Every feature here is in NextUp Walk-in today. The ones marked Pro come with NextUp Walk-in Pro; the rest are on every paid plan. Compare plans.
The walk-in line
- Check in from a QR code, a link or a tablet. The code at your door, a link on your website or Google profile, or kiosk mode on a tablet at the front desk. A guest gives a name, with no app and no account to create.
- Services with their own minutes. A stretch session, a massage, a float, an infrared session, a consult: each counts for its own time, and the wait adds up every guest's choices in the line.
- Per-practitioner times. If one therapist finishes a session in fifty minutes and another takes seventy, set it per person. The wait uses each person's times and counts how long the current guest has been in the room.
- Pick a practitioner or "Anyone". A guest who wants a certain person sees that person's own wait. "Anyone" means the first open room and practitioner.
- Groups of up to five on one ticket. Each person has their own service and practitioner, or Anyone, and the whole group appears in the line together.
- Seven languages on the join screens, following the language her phone is set to, so a guest reads your services and her wait in her own words.
Intake, notes and your guests
- Forms you build yourself. Write the intake and consent questions you ask today and have them signed on the guest's phone before she joins or books. It is your wording, not a template of ours.
- Ask once, once a year or every visit. Choose how often a returning guest signs, so a regular is not filling in the same page every Tuesday.
- Filed on the guest. Signed answers sit on her profile with the date and time, found by her phone number.
- Notes on every guest. Visit history and staff notes: the pressure she likes, the room temperature, the practitioner she asks for. These are notes for your team, not medical records.
- Import your guest list from your old system or contacts, up to 50,000, with notes, birthdays and tags mapped from your columns.
- Reviews. After the visit she rates it from 1 to 5, and every guest is offered your Google review link, whatever she rated.
Keep every room and practitioner moving
- The staff screen. Call next, seat, done, no-show and re-call from any tablet or phone at the front desk or in the hallway.
- Station button. A private link per practitioner for a phone or tablet in the room. One button finishes the visit and calls the next guest.
- The lounge TV: now calling, up next, the current wait and a QR code for walk-ins, in your colors and logo, on a TV with an HDMI port and a small streaming device.
- Free to wander. Her place lives on her phone, with a leave-now nudge by push or email, so she can sit in your lounge, walk next door or wait in the car.
- Insights. Busiest hours by weekday and hour, walk-ins, people who left the line and quoted versus real waits, so you know when to open the second room.
- Retail at checkout. Oils, balms and eye pillows go on the same bill as the session, with stock that drops as you sell and tips tracked for each practitioner.
Booked sessions, memberships and team pay
- Online booking with deposits or a card on file, reminders by email 24 hours and 1 hour before, and a refund cutoff you set.
- Rooms and equipment per service, so a booking for the float tank only offers times when the tank is free.
- Memberships and packages: a monthly stretch membership or a prepaid series of sessions, with the member discount at checkout.
- Gift cards and store credit sold online and at the desk, spent at checkout like any other payment.
- Commissions, payroll files and tip pools for practitioners who are paid by the session. NextUp Walk-in produces export files for your payroll provider and does not file payroll taxes or pay people.
- Email campaigns and flash sales for a slow weekday morning, sent only to guests who agreed to hear from you.
See NextUp Walk-in set up for wellness centers
Six screens, one system, always in sync — styled the way your customers and team will actually see it.
Why wellness centers move to one line
- From a paper sign-in sheet: a guest no longer writes on a page the next guest reads. The intake form is signed on her phone and the service is chosen on her own screen.
- From a booking app for appointments only: those are built around the calendar. This adds a real walk-in line, a QR code at the door and a live wait on her phone. On Pro you keep online booking, deposits and reminders.
- From one system per modality: massage in one app, float in another, a paper book for the stretch room. One line and one guest profile cover all of them.
- Your history comes with you: import your guest list yourself, with notes and birthdays mapped from your columns, so a regular is not a stranger on her first visit.
- Where we are not the fit: NextUp Walk-in does not keep medical charts or insurance claims, and it has no built-in class timetable or class sign-up. Texts are not live either, so reminders and nudges come by push or email.
More for this kind of business
Also built for
Comparing waitlist apps?
See comparisonSee how NextUp Walk-in compares with other booking apps: price per location, texts included, and who each app is actually built for.
Questions
Wellness centers: common questions
What is a wellness center walk-in app?
It is a check-in and waitlist for centers that offer several kinds of sessions under one roof. A guest scans a code or taps a link, picks a service, signs your form and watches her place and wait on her phone, while your team sees her notes before the room.
Can it handle massage, stretch, float and infrared in one place?
Yes. Each service gets its own minutes, and each practitioner can have their own times. The wait adds up what is actually in the line, so a short stretch is not quoted like a long massage. On Pro, a service can be tied to a room or a piece of equipment.
How do guests sign an intake form before the session?
You build the form with the questions you ask and make it required. It is signed on her phone before she joins or books, and it is filed on her profile with the date and time. You choose whether a returning guest signs once, once a year or every visit.
Is NextUp Walk-in medical software?
No. It keeps your forms and your own notes on each guest, but it is not a charting system. It does not do clinical notes, body charts or insurance claims, and it makes no claims about health outcomes. Use it for the front of the house.
Can I run walk-ins and booked sessions in the same center?
Yes, on the Pro plan. Booked guests sit on the calendar with deposits and email reminders, and walk-ins join the line beside them. A cancelled time can go to the first walk-in it fits.
Do you have class booking or a class schedule?
No. NextUp Walk-in does not have a class timetable or a sign-up list for group classes. It works for one-on-one sessions and treatments, and for guests who wait in a line. If you run classes, keep that schedule where you keep it today.
How do we handle guests who want a specific practitioner?
She picks that person when she joins and sees that person's own wait. Guests who do not mind choose "Anyone" and take the first open room. Both live in the same line, in order, and the whole team can see it.
Can friends or a couple join together?
Yes. Up to five people can join on one ticket, each with their own service and practitioner, or Anyone. They show up in the line together and are called as their rooms come free.
Can I sell memberships and session packages?
Yes, on the Pro plan. A membership renews monthly with the visits you set and takes the member discount off at checkout. You can also sell prepaid packages of sessions, plus gift cards and store credit.
How do practitioners get paid?
On Pro you can set commissions and tip pools, and NextUp Walk-in produces export files for your payroll provider. It does not file payroll taxes or send payments to your team, so you keep your payroll service.
Do guests need to download an app?
No. They scan your QR code or tap your link and join in their phone's browser with a name and no account.
Can I show the wait on a TV in the lounge?
Yes. A TV with an HDMI port and a small streaming device shows who is being called, who is next and the current wait, with a QR code for walk-ins, in your colors and logo. A door tablet can run check-in at the front desk.
Can guests wait outside or in the lounge?
Yes. Her place and wait are on her phone, with a leave-now nudge by push or email. She can use your lounge, walk around the block or wait in the car, and answer "Are you still coming?" with 2, 5 or 10 minutes.
Can I keep notes on a guest?
Yes. Every guest has visit history and staff notes found by phone number: the pressure she prefers, the practitioner she asks for, anything you want the next person to read. They are your own notes, kept with her profile.
Can I sell retail products at checkout?
Yes. Oils, balms and other products go on the same bill as the session, with stock that drops as you sell. Pay by cash, a pay link or QR on her phone, a saved card or a Stripe card reader, with tip buttons you set.
Every room in use, and a lounge that stays quiet.
Set up your first location in about two minutes. Your line can be live before your next walk-in.