Day spa check-in, waitlist and booking software
A front desk that never has to say "one moment, please".
A day spa sells an afternoon, not just a treatment. A guest arrives for a facial and a massage, a bridal party arrives for robes and champagne, and someone walks in on a whim because the sign looked inviting. NextUp Walk-in gives your lounge a quiet line: guests join from the code on the desk, pick treatments, and sit with their tea while your team sees who is next and which room is ready.
No card? Start on Free: 1 location, 50 check-ins a month.
- Group and couples tickets
- Gift cards and memberships on Pro
- A calm lounge, a quiet front desk
Willow Day Spa
72°H 78°L 61°3:41PM
Now Calling
Olivia G.
Tayloris ready for youUp Next
- 1Daniel H.
- 2Mei L.~30 min
First nameMei Last name Mobile (Optional)(555) 555-0123Who would you like?AnyFirst availableFastestTaylorAbout 30 minJoin the line
TaylorAbout 30 minJoin the lineYOU'RE IN LINE#3MeiAbout 30 min. Watch the TV for your name.Follow your place liveScan the QR code with your phone to follow your place in line and leave if plans change.Done (30)
Walk to Riley
- Turn left2 ft
- Turn right29 ft
- Turn left4 ft
- Station 9, at the back
Not where you are?
You
YouYour routeStation 9
This page updates live. Feel free to step out.
In line as Mei L. Leave the lineMei L.
You're up!Taylor is ready for you.Head to the front now.Running late?Let Willow Day Spa know when you'll be there.On my way, 2 min5 min10 minSorry, I can't make it
- $0
- Free plan: 1 location, 50 check-ins a month
- $29
- a month for your first location
- 2 min
- to set up your first location
- 15
- trades, each with its own words and screens
A Saturday at a day spa
An example day, hour by hour, with the line on everyone's phone.
Example day
9:30
The line opens on its own. A bridal party of five is booked for noon, with deposits already paid and consent forms already signed.
- 9:30: The line opens on its own. A bridal party of five is booked for noon, with deposits already paid and consent forms already signed.
- 10:20: A guest walks in on a whim, scans the desk code and picks a facial. She sees a wait of twenty minutes and sits in the lounge with a cup of tea.
- 11:00: A regular redeems a gift card at checkout. The balance on the card drops and the desk does not need to open a drawer.
- 11:45: A couple joins on one ticket of two, a massage for one and a facial for the other. Both rooms are called together.
- 12:30: The bridal party arrives. The desk has the five names and treatments in front of it and robes are handed out without a clipboard.
- 1:10: A facial finishes early. The esthetician taps one button, the room is marked free and the next guest is called.
- 3:00: A member of your monthly facial membership arrives. Her discount and her visit are already on her profile.
- 4:30: The line reaches your cap and the join page says the line is full. Late afternoon guests choose another day.
- Monday: The summary email shows your busiest hours, walk-ins and people who left the line.
Today
What the front desk deals with today
Where the time goes today, before anything changes.
- 01
The phone rings through every welcome
The person at the desk is greeting a guest, checking out another and answering a call that asks if you have anything this afternoon. Every one of those three suffers a little.
- 02
Packages are puzzles to schedule
A facial, then a body wrap, then a manicure for the same guest means three rooms and three practitioners in the right order. Written on a sheet, the sequence slips the moment one treatment runs long.
- 03
Parties arrive as one, and leave as six
A birthday group of six has six treatments, three practitioners and one bride who needs to start first. Keeping that straight on paper is a job in itself, and the lounge fills with people who do not know who is next.
- 04
The lounge is quiet, and the line is invisible
Guests in robes cannot tell how long it will be, so they ask. Each time they ask, the person at the desk stops what they are doing, and the quiet lounge feels a little less calm.
- 05
Gift cards live in a drawer
A card was bought at Christmas and used in April, and nobody is sure how much is left. Paper cards get lost, and balances get argued about at the register.
- 06
Memberships are tracked on a spreadsheet
The monthly facial member is billed by hand, her discount is remembered by whoever is at the desk, and the credit she did not use last month is anyone's guess.
- 01
The line takes the questions
Guests scan the code and see their place and wait on their phone. The front desk answers fewer "how long?" questions and spends the time greeting people.
- 02
Rooms and equipment per treatment
Set what each treatment needs: a wet room, a steam room, a manicure station. On Pro, online booking only offers times when the right room and practitioner are both free.
- 03
One ticket for the whole party
Up to five people join on one ticket with their own treatments and practitioners, or Anyone. The group appears in the line together and is called as rooms come free.
- 04
A wait guests can read themselves
The lounge TV shows who is being called and who is next, with the current wait. Guests glance up, see it, and go back to their tea.
- 05
Gift cards that track themselves
Sell gift cards online or at the desk on Pro. A card is spent at checkout like any other payment, and the balance is on the card record, not in somebody's memory.
- 06
Memberships billed and applied for you
A membership renews monthly with the visits and member discount you set. At checkout the desk sees it on the guest, so nobody has to remember who is a member.
Example: the same day for day spas, before and after.
What changes
How NextUp Walk-in helps
What changes once the line lives on a phone, not on paper.
1
The line takes the questions
Guests scan the code and see their place and wait on their phone. The front desk answers fewer "how long?" questions and spends the time greeting people.
2
Rooms and equipment per treatment
Set what each treatment needs: a wet room, a steam room, a manicure station. On Pro, online booking only offers times when the right room and practitioner are both free.
3
One ticket for the whole party
Up to five people join on one ticket with their own treatments and practitioners, or Anyone. The group appears in the line together and is called as rooms come free.
4
A wait guests can read themselves
The lounge TV shows who is being called and who is next, with the current wait. Guests glance up, see it, and go back to their tea.
5
Gift cards that track themselves
Sell gift cards online or at the desk on Pro. A card is spent at checkout like any other payment, and the balance is on the card record, not in somebody's memory.
6
Memberships billed and applied for you
A membership renews monthly with the visits and member discount you set. At checkout the desk sees it on the guest, so nobody has to remember who is a member.
Built for day spas
The parts of NextUp Walk-in day spas use most. Each one has its own page, with pictures.
- Calendar and online booking
- No-show protection
- Commissions and tip pools
- Memberships and packages
- Loyalty
- Reviews and feedback
How NextUp Walk-in runs your day spa
Every feature here is in NextUp Walk-in today. The ones marked Pro come with NextUp Walk-in Pro; the rest are on every paid plan. Compare plans.
The lounge line
- Check in from a QR code, a link or a tablet. The code on the desk, a link on your website or Google profile, or kiosk mode on a tablet in the entry. A name is all a guest gives, with no app and no account.
- Treatments with their own minutes. A thirty-minute facial, a seventy-five-minute massage and a manicure each count for their own time, and the wait adds up what is in the line.
- Per-practitioner times. If one esthetician finishes a facial in forty minutes and another takes fifty-five, set it per person. The wait uses each person's times.
- Pick a person or "Anyone". A guest who loves a certain therapist sees her own wait. "Anyone" is the first open room and practitioner.
- Group tickets of up to five. Each person has their own treatment and practitioner, which suits couples, friends and a small party.
- Seven languages on the join screens, following the language her phone is set to.
The front desk and the rooms
- The staff screen. Call next, seat, done, no-show and re-call from a tablet or phone at the desk.
- Station button. A private link per practitioner for a tablet or phone in the treatment room. One button finishes the treatment and calls the next guest.
- The lounge TV: now calling, up next, the current wait and a QR code for walk-ins, in your colors and logo.
- Free to roam. Her place lives on her phone, with a leave-now nudge by push or email, so she can sit in the lounge, browse the retail shelf or wait in the garden.
- Retail at checkout. Candles, scrubs and robes go on the same bill as the treatment, with stock that drops as you sell and tips tracked for each practitioner.
- Hours and a cap. The line opens and closes on its own, stops walk-ins a set time before close and says it is full when you reach your cap.
Guests, forms and notes
- Forms you build yourself. A consent or intake form with your own questions, signed on her phone before she joins or books and filed on her profile with the date and time.
- Ask once, once a year or every visit. Choose how often a returning guest signs.
- Notes on every guest. Visit history and staff notes found by phone number: the scent she dislikes, the music she asked for, the practitioner she returns to.
- Import your guest list from your old system or contacts, up to 50,000, with notes, birthdays and tags mapped from your columns.
- Reviews. After the visit she rates it from 1 to 5, and every guest is offered your Google review link, whatever she rated.
Booked treatments, gift cards and memberships
- Online booking with deposits or a card on file, reminders by email 24 hours and 1 hour before and a refund cutoff you set. Deposits suit a group booking where a no-show leaves an empty room.
- Rooms and equipment per treatment, so a body wrap only books when the wet room is free.
- Gift cards sold online and at the desk, with the balance tracked and spent at checkout.
- Memberships and packages: a monthly facial membership or a prepaid series of treatments, with the member discount at checkout.
- Store credit and loyalty stamp cards, for a refund you keep as credit or a free treatment on the sixth visit.
- Commissions, payroll files and tip pools for practitioners paid by the treatment. NextUp Walk-in produces export files for your payroll provider and does not file payroll taxes or pay people.
- Email campaigns and flash sales for a slow weekday, sent only to guests who agreed to hear from you.
See NextUp Walk-in set up for day spas
Six screens, one system, always in sync — styled the way your customers and team will actually see it.
Why day spas move to a quiet line
- From a paper book at the front desk: the book stays, but the walk-in line, the wait and the room sequence are on a screen instead of in someone's memory.
- From a booking-only spa app: those are built around the calendar. This adds a walk-in line, a QR code on the desk and a live wait on her phone. On Pro you keep online booking, deposits and reminders.
- From gift cards in a drawer: on Pro, cards are sold online and at the desk with the balance tracked in one place.
- Your guests stay yours: your booking page shows only your spa. There is no marketplace listing another spa next to you.
- Where we are not the fit: NextUp Walk-in does not keep medical charts or insurance claims, and texts are not live. Reminders and nudges come by push or email.
More for this kind of business
Also built for
Comparing waitlist apps?
See comparisonSee how NextUp Walk-in compares with other booking apps: price per location, texts included, and who each app is actually built for.
Questions
Day spas: common questions
What is day spa software?
It is the front desk system for a spa that sells treatments by the room and the hour. NextUp Walk-in gives you a walk-in line with a wait guests can read, group and couples tickets, forms signed on a phone, and on Pro, online booking, gift cards and memberships.
Can guests walk in and still get a treatment?
Yes. A guest scans the code on your desk, picks a treatment and sees her place and wait on her phone. She can sit in the lounge, and your team sees who is next and which room is ready.
How does it handle couples and group bookings?
Up to five people can join on one ticket, each with their own treatment and practitioner, or Anyone. They appear in the line together and are called as rooms come free. On Pro, a group booking can take a deposit.
Can I sell gift cards?
Yes, on the Pro plan. Gift cards can be sold online and at the desk, spent at checkout like any payment, and the balance is tracked on the card. NextUp Walk-in charges no fee on gift card redemptions.
Can I sell spa memberships?
Yes, on the Pro plan. A membership renews monthly with the visits and member discount you set, and the desk sees it on the guest at checkout. Prepaid packages of treatments are on Pro too.
Can I tie a treatment to a room?
Yes. Tell a treatment which room or equipment it needs, such as a wet room or a steam room, and on Pro online booking only offers times when that room is free.
Can I show the wait in the lounge?
Yes. A TV with an HDMI port and a small streaming device shows who is being called, who is next and the current wait, with a QR code for walk-ins, in your colors and logo.
Do guests need an app?
No. They scan your code or tap your link and join in their phone's browser with a name and no account.
Can I take deposits for a party?
Yes, on Pro. Online booking can take a deposit or a card on file, send reminders by email 24 hours and 1 hour before, and apply a refund cutoff you set, which helps a group booking where a no-show leaves an empty room.
Can guests sign a form before their treatment?
Yes. You build the form with your own questions and it is signed on her phone before she joins or books. It is filed on her profile with the date and time, and you choose how often a returning guest signs.
How are practitioners paid?
On Pro you can set commissions and tip pools, and NextUp Walk-in produces export files for your payroll provider. It does not file payroll taxes or pay people, so you keep your payroll service.
Can I keep notes on a guest?
Yes. Every guest has visit history and staff notes found by phone number: the scent she prefers, the music she likes, the practitioner she asks for.
Can I sell retail at checkout?
Yes. Candles, scrubs and robes go on the same bill as the treatment, with stock that drops as you sell. Pay by cash, a pay link or QR on her phone, a saved card or a Stripe card reader, with tip buttons you set.
Do you offer marketplace listings?
No. Your booking page shows only your spa, and there is no marketplace listing another spa beside you. NextUp Walk-in has no new-client fee, though the card fee still applies.
A lounge that stays calm and rooms that stay full.
Set up your first location in about two minutes. Your line can be live before your next walk-in.