Walk-in waitlist and booking app for massage and spas

• Join and wait elsewhere. Guests join from the door code or the tablet in kiosk mode and see their place on their phone.
• Pick the session: chair massage (15 min), Swedish, deep tissue or hot stone, 30- or 60-minute reflexology, express facial, with aromatherapy, hot towels and scalp massage add-ons. Each counts for its own time.
• A therapist or "Anyone", with each therapist's wait, and routing to therapists who do that service.
• Calm screens: your colors and logo on the Check-in Page, tablet and TV.

• Massage health check from the starter (pregnancy, injuries or surgery, blood pressure, blood thinners or skin conditions, preferred pressure), signed on the guest's phone before they join. Ask once, every visit or once a year. Your therapist sees it on the profile.

• Online booking with a cleanup buffer after each service, so a 60-minute massage holds 70 minutes.
• Rooms and equipment. Add your massage rooms, or a tanning bed, and tell a service it needs one. Online booking only offers a time when a room is free as well as a therapist, for the whole session.
• 30, 60 or 90 minutes of the same massage. A service can have a length option, each with its own price and minutes, picked when the guest joins or books.
• Deposits or a card on file, a refund cutoff and no-show fees.
• Couples and friends: one guest books for up to 4 others at the same time.
• Standing weekly or monthly sessions, and "tell me if a time opens".

• Memberships (Pro): a monthly massage with a member discount on extras.
• Packages (Pro): "5 deep tissue sessions" prepaid.
• Gift cards (Pro) for holidays and Mother's Day, and email campaigns with spa templates (Pro) to guests who opted in.
• Rebooking reminder emails and ratings with your Google review link.

Cash, a pay link or QR, a saved card or a Stripe S700 reader, tips to each therapist, oils and lotions as products. Commission, booth or suite rent, tip pools and payroll files (Pro). NextUp Walk-in's card fee is 0.5% of card payments, never on tips, at most $1 a payment, on top of Stripe's processing fee.

NextUp Walk-in keeps the intake, the line, the rooms and the payment. Clinical notes, SOAP charting, body charts and insurance claims are not built, so keep those in your charting tool.

• Pressure and injuries on the profile. The health check answers, including preferred pressure, are filed on the client before the table, and the therapist reads them there.
• "Last time" note and photos (Pro). A note per visit (focus areas, what she liked) shown on the staff screen when you call her. Photos are optional and only after the client taps to say they are okay.
• Book the next session before she leaves (Pro). "Book their next visit" opens up to 3 open times near her own rhythm, and Overdue regulars lists clients past their usual gap.
• A recall list (Pro). Clients who have not been in for 30, 60 or 90 days, with nothing booked, and a one-tap note to bring them back.
• A light plan of care. For a series of sessions, set the visits planned, the start date and a re-check date. The profile shows "3 of 6 visits used", and the recall list shows the plan and flags a re-check that is past due. No diagnoses and no clinical notes.
• An itemized statement for the client. A printable list of dates, services, therapist, price and paid, with your address. It is an itemized receipt, not an insurance claim, and carries no diagnosis or procedure codes. The receipt says to ask the plan whether it qualifies for HSA/FSA reimbursement.
• Return in N weeks. Give a service a rebook interval, and the receipt reads "Return in about 4 weeks" and the Rebook suggestion follows it.
• Aftercare by email. Write the aftercare on a service, and it is emailed an hour after the session, to an address the guest gave.

• Best time to come today. The Check-in Page shows the lowest expected wait by quarter-hour for the rest of today, from the same weekday over the last 8 weeks and the live line, so someone with time to spare comes when it is quietest.
• Each therapist's own wait. When guests choose who serves them, the Check-in Page shows every therapist's wait next to their name, plus "First available". Once called, they see a range ("called in about 15–25 min") worked out from each person's real service times.
• "Tell me when the wait is shorter." When the wait is over 10 minutes, a customer can ask to be told when it drops, by email.
• Family tickets. Two friends booking a couples visit check in once. Each gets their own place, service and therapist.
• Overflow between locations. If another of your locations nearby has a much shorter wait for the same services, the join page offers a move there and keeps the customer’s place fair. For businesses with more than one location, so on paid plans (Free is one location).
• Seven languages for customer screens: English, Spanish, Vietnamese, Korean, Portuguese (Brazil), Haitian Creole and Simplified Chinese. The newest six are machine-drafted, and corrections are welcome.

• A button at each therapist's station. Every team member gets a secret link to open on a spare phone or tablet at their station. One big button finishes the current visit and calls the next guest, hands free.
• A page for each therapist. A team member with a booking handle gets a public page with their photo, services and prices, and the live wait or booking.
• Visit photos and "Last time" (Pro). Up to 3 photos and a note per visit, added after the guest says OK to a photo: the note on pressure, areas to avoid and products used. It shows on the Staff Screen when they are called.
• On the TV (all opt-in): a full-screen "You’re up!" with the first name, the team member’s photo and a chime; spoken call-ups in English or Spanish; a large-text, high-contrast view; and rotating content between calls (the wait, flash sales (Pro), recent 4 and 5 star reviews, the best time to visit). The Apple TV and Roku apps show the spotlight, chime and rotating wait, sales and review cards; spoken call-ups, the large-text view and the best-time slide are on the web TV.

• Overdue regulars (Pro). Regulars come monthly, so a guest who has missed her usual visit shows up in a list. Clients past their usual gap with nothing booked, most overdue first, one tap to reach out by email (only to those who opted in).
• One-tap rebook (Pro). At checkout and on the Done banner, "Book their next visit" offers the 3 open times nearest the client’s own rhythm, with the same services and person.
• Loyalty streaks and tiers (Pro) on top of stamp cards: on-schedule streaks and tiers you name, with a perk for each.
• Client referrals (Pro, off until you switch them on). "Give a friend $5 off, get $5 store credit", paid for by you, with a yearly cap per client.
• First-visit certificate (every plan). A printable, shareable certificate for a client’s first visit.

• Licences and insurance for each team member, with expiry reminders: massage therapist licence, esthetician licence and cosmetology licence, and booth renter or liability insurance.
• A cleaning log for each location, from a starter list for this trade (change linens between clients, disinfect tables and treatment surfaces, sanitize hot stones and tools), ticked off per shift and printable for an inspector.
• Ask about your business (Pro). Plain-language questions about your own numbers, from Help, like "Which day was slowest last month?".
• How you compare (Pro): your median wait, no-show rate, rebook rate and average ticket against other massage and spa businesses of your size, over 90 days.
• Suggested team on duty and review themes (Pro), plus a weekly "This week, try" on every plan with up to three actions from your numbers.