Digital take-a-number and virtual queue app

Each one is off until you switch it on for a location (Locations, then Priority, tickets and windows). Leave them off and the line stays plain first come, first served.

• A priority lane. The line is ordered by level, then arrival: urgent, accessibility, appointment, then everyone else. A visitor can tick “I need priority seating or help” when they join, a visitor arriving for an appointment can go ahead of walk-ins, and staff can set or clear a level on any row. Every change records who made it and why, and the row shows the reason.
• Private priority. The TV and the other visitors never see who has priority. The visitor’s own page says they have been moved up. Priority never changes who is already called or being served.
• Ticket numbers. A012 instead of a name on the TV and the visitor’s page. Numbers start with a letter you choose for each kind of visit (A for licences, B for titles), restart each morning, and a name becomes optional on the join form.
• A printed ticket at the door tablet. The big number, people ahead, the estimated wait, the service and a QR to the visitor’s own place, through the browser’s print dialog on a receipt printer (58 or 80 mm). Staff can reprint from a row. Printing without a dialog needs the browser’s kiosk-printing setting.
• Who serves what. Choose which agents handle which reason, such as title transfers to two people. “Call next” skips visits an agent is not on the list for, and a manual call is still allowed.
• Numbered windows. A label for each agent (“Window 3”) shows on the call-up on the web TV and on the visitor’s page. The Apple TV and Roku apps show the ticket number but not the window label yet.
• A service report. Per agent and per reason: visitors served, average wait, time at the counter, the slowest tenth, and the share seen within a target you set (say 20 minutes), with the count past it, as a page and a CSV.

• Join from a phone or a kiosk. Kiosk mode turns any tablet by the door into a take-a-number screen, and it never saves one visitor's name or number for the next. Staff can add walk-ups by hand.
• One reason per visit: returns and exchanges, order pickup, account help, payments or repairs drop-off at a customer service desk; or license renewal, ID card, vehicle registration, title transfer, document drop-off, new application or "speak with a specialist" at a city or campus office. Each counts for its own time, and agents see it before the visitor's at the counter.
• Up to five questions (student ID number, case number, appointment reference).
• Several agents, one line. Each agent calls the next visitor from the Staff Screen, and the estimate uses how many are working.
• Wait anywhere. Students go to the library, residents to their car. The phone shows the moment they're called, and "Are you still coming?" checks on anyone who wandered off.
• Hours, a cap and a no-show timer, so the line opens, fills and closes on its own.
• The lobby TV in your colors, with the line, the wait, a QR to join and the local forecast.
• Seven languages on visitor screens: English, Spanish, Vietnamese, Korean, Portuguese (Brazil), Haitian Creole and Simplified Chinese.
• Insights: visitors by weekday and hour, average wait, quoted vs real waits, people who left, and a Monday summary email.
• More than one office: each location runs its own line, TV and kiosk, $19 a month after the first on Walk-in.
• Optional: forms signed before joining, ratings after the visit, and payment by link or card reader if the counter takes fees.

• Best time to come today. The Check-in Page shows the lowest expected wait by quarter-hour for the rest of today, from the same weekday over the last 8 weeks and the live line, so someone with time to spare comes when it is quietest.
• "Tell me when the wait is shorter." When the wait is over 10 minutes, a customer can ask to be told when it drops, by email.
• Family tickets. A parent and a teenager renewing documents, or a group from one office, check in once. Each person gets their own place and reason.
• Overflow between locations. If another of your locations nearby has a much shorter wait for the same services, the join page offers a move there and keeps the customer’s place fair. For businesses with more than one location, so on paid plans (Free is one location).
• Seven languages for customer screens: English, Spanish, Vietnamese, Korean, Portuguese (Brazil), Haitian Creole and Simplified Chinese. The newest six are machine-drafted, and corrections are welcome.

• A button at each agent's station. Every team member gets a secret link to open on a spare phone or tablet at their station. One big button finishes the current visit and calls the next visitor, hands free.
• Visit photos and "Last time" (Pro). Up to 3 photos and a note per visit, added after the visitor says OK to a photo: a note on what is still missing, so the next person does not ask again. It shows on the Staff Screen when they are called.
• On the TV (all opt-in): a full-screen "You’re up!" with the first name, the team member’s photo and a chime; spoken call-ups in English or Spanish; a large-text, high-contrast view; and rotating content between calls (the wait, flash sales (Pro), recent 4 and 5 star reviews, the best time to visit). The Apple TV and Roku apps show the spotlight, chime and rotating wait, sales and review cards; spoken call-ups, the large-text view and the best-time slide are on the web TV.

• Licences and insurance for each team member, with expiry reminders for booth renter or liability insurance and anything else you track.
• Ask about your business (Pro). Plain-language questions about your own numbers, from Help, like "Which day was slowest last month?".
• How you compare (Pro): your median wait, no-show rate, rebook rate and average ticket against other service counters of your size, over 90 days.
• Suggested team on duty and review themes (Pro), plus a weekly "This week, try" on every plan with up to three actions from your numbers.