Salon check-in and waitlist app for walk-ins and the book

Check-in is where a busy front desk loses the most time. Clients check themselves in, from the door, the desk tablet or before they leave home, and the desk only greets them.

• Check in from the door, Instagram, Google or a tablet. No app, no account, and clients can join before they leave home.
• Pick a stylist or "Anyone". Today's stylists show with photos and their own wait, and if a client picks services, only stylists who do those services are offered.
• A wait that knows the service. In services mode NextUp Walk-in adds up each client's own services (cut, color, toner, blowout), uses each stylist's own times, and counts how long current visits have been going.
• Free to step out. Their place lives on their phone. If someone's called and doesn't come up, tap "Still coming?" and they answer 2, 5 or 10 minutes.
• Kiosk mode at the desk for clients who'd rather tap than talk. It never saves one client's details for the next.
• The TV shows who's in the chair, who's next and the wait, in your salon's colors and fonts.

• A color record on every client. Brand, the formula (one line per bowl), ratio, processing minutes and patch-test date, kept under Trade details and found by phone number. A new record starts from the client's older formula notes, so a new stylist can find what was mixed last time.
• Patch tests as records. Log the service, the date and the result (negative, positive or pending). A positive one is flagged first on the staff screen when the client is called.
• Inspiration photos with the booking. Clients can send up to 3 reference photos when they join or book, and the stylist sees them on the ticket. You can switch this off for a location.
• Visit history and staff notes on every client, found by phone number.
• Before and after photos (Pro). "Last time" holds up to 3 photos and a note per visit, added after the client taps to say a photo is okay, and it shows on the staff screen when you call her.
• Import your client list from your old system (Excel, CSV, Google Sheets, Numbers or contacts, up to 50,000 clients), with formula notes, allergies, birthdays and tags mapped from your columns. Duplicates can be merged.
• Color consent with a patch-test acknowledgment. It comes from the hair-salon starter template, is signed on the client's phone before they join or book, and is filed on their profile.
• Retention: see how often each client comes and who hasn't been back.

• Online booking: service, stylist, time, with your cancellation policy shown.
• Processing time that frees the stylist. Split a color into the active part, the processing wait and the finish. The stylist is free for another client during the wait, online times and the calendar honor it, and the chair time still counts toward your clients-at-a-time limit.
• Options and a regular's own price. A cut or color can have tiers, like hair length, each with its own price and minutes, and you can set one client's own price or time for a service. Clients pick the option when they join or book.
• Rooms and equipment. Tell a service it needs a color room or a wash station, and online booking only offers times when one is free.
• Deposits or a card on file for long color appointments, with a refund cutoff you set (24 hours by default). Staff charge the no-show fee you set.
• Reminders 24 hours and 1 hour before by email.
• Standing appointments: weekly, every two weeks or monthly, up to 12 at once.
• Group bookings: one client books for themselves and up to 4 guests, back-to-back or at the same time.
• "Tell me if a time opens" on a full day. When a booking cancels, everyone waiting for that day and stylist is emailed, and the first to book gets it.
• The calendar: a column per stylist, drag to move, blocked time, and each stylist's own "My calendar", synced to Google Calendar, or shown in Apple, Google or Outlook through a calendar link.

• Cash, a pay link or QR on the client's phone, a saved card, or a Stripe S700 reader. Tip buttons you set, and split bills.
• Retail with stock: shampoo and styling products on the same bill, with low-stock alerts and product commission per stylist.
• Sales tax per location, on products and on whichever services you choose.
• Gift cards (Pro) and store credit (Pro), plus branded receipts by email, page or PDF.
• NextUp Walk-in's card fee is 0.5% of card payments, never on tips, at most $1 a payment, on top of Stripe's processing fee.

• Booth and suite rent (Pro): weekly, every two weeks or monthly, charged to a saved card or US bank account, or taken off what you owe them.
• Hybrid renters: a renter keeps their services less a business percentage you set.
• Assistants: a percentage of a stylist's tips or services can go to their assistant.
• Tips tracked for each stylist, plus commission (Pro), tip pools (Pro), recorded cash tips and payroll files (Pro) for Gusto, ADP or QuickBooks Payroll.
• Renters can run their own memberships and punch cards in their own sign-in, and the visits they serve stamp their card, not the salon's.

• Rebooking reminder emails a set number of days after a visit (say 42 days after color), only to clients who ticked "Stay in the loop".
• Overdue regulars and one-tap rebook (Pro). See who is past her usual gap with her stylist, and book her next visit from the Done banner with open times near her own rhythm.
• "Your team recommends" (Pro). Stylists tick the products they used, the receipt lists them with "Buy for pickup next visit", and a refill reminder email goes out only when the client asks for it.
• Email campaigns with hair-salon templates (Pro): birthdays this month, "haven't been back", regulars, new stylist.
• Memberships and packages (Pro): a blowout club or a prepaid series, with a member discount at checkout.
• Loyalty stamp cards (Pro) in your salon's branding.
• Ratings after every visit, with your Google review link offered to everyone.
• "Our work" gallery on your Check-in Page and up to 12 photos per stylist.

• Lookbook: photos of your looks that customers pick from when they join, and the stylist sees the pick on the ticket. Every plan.
• Customer screens in seven languages
• Insights on walk-ins, waits, no-shows and busiest hours
• stylist speed per service
• Monday summary email
• accountant package
• up to 50 locations.

• Best time to come today. The Check-in Page shows the lowest expected wait by quarter-hour for the rest of today, from the same weekday over the last 8 weeks and the live line, so someone with time to spare comes when it is quietest.
• Each stylist's own wait. When clients choose who serves them, the Check-in Page shows every stylist's wait next to their name, plus "First available". Once called, they see a range ("called in about 15–25 min") worked out from each person's real service times.
• "Tell me when the wait is shorter." When the wait is over 10 minutes, a customer can ask to be told when it drops, by email.
• Family tickets. A mom and her two daughters check in once. Each gets their own place, service and stylist.
• Overflow between locations. If another of your locations nearby has a much shorter wait for the same services, the join page offers a move there and keeps the customer’s place fair. For businesses with more than one location, so on paid plans (Free is one location).
• Seven languages for customer screens: English, Spanish, Vietnamese, Korean, Portuguese (Brazil), Haitian Creole and Simplified Chinese. The newest six are machine-drafted, and corrections are welcome.

• A button at each stylist's station. Every team member gets a secret link to open on a spare phone or tablet at their station. One big button finishes the current visit and calls the next client, hands free.
• A page for each stylist. A team member with a booking handle gets a public page with their photo, services and prices, and the live wait or booking.
• Visit photos and "Last time" (Pro). Up to 3 photos and a note per visit, added after the client says OK to a photo: the formula, a photo of the last color and a note about what to change. It shows on the Staff Screen when they are called.
• On the TV (all opt-in): a full-screen "You’re up!" with the first name, the team member’s photo and a chime; spoken call-ups in English or Spanish; a large-text, high-contrast view; and rotating content between calls (the wait, flash sales (Pro), recent 4 and 5 star reviews, the best time to visit). The Apple TV and Roku apps show the spotlight, chime and rotating wait, sales and review cards; spoken call-ups, the large-text view and the best-time slide are on the web TV.

• Overdue regulars (Pro). Color and cuts come back on a rhythm, so a client overdue for a touch-up stands out. Clients past their usual gap with nothing booked, most overdue first, one tap to reach out by email (only to those who opted in).
• One-tap rebook (Pro). At checkout and on the Done banner, "Book their next visit" offers the 3 open times nearest the client’s own rhythm, with the same services and person.
• Loyalty streaks and tiers (Pro) on top of stamp cards: on-schedule streaks and tiers you name, with a perk for each.
• Client referrals (Pro, off until you switch them on). "Give a friend $5 off, get $5 store credit", paid for by you, with a yearly cap per client.
• First-visit certificate (every plan). A printable, shareable certificate for a client’s first visit.

• Licences and insurance for each team member, with expiry reminders: cosmetology licence, barber licence and bloodborne pathogens certificate, and booth renter or liability insurance.
• A cleaning log for each location, from a starter list for this trade (disinfect tools between clients, clean shampoo bowls and sinks, change towels and capes), ticked off per shift and printable for an inspector.
• Ask about your business (Pro). Plain-language questions about your own numbers, from Help, like "Which day was slowest last month?".
• How you compare (Pro): your median wait, no-show rate, rebook rate and average ticket against other hair salons of your size, over 90 days.
• Suggested team on duty and review themes (Pro), plus a weekly "This week, try" on every plan with up to three actions from your numbers.