Product
Six languages at the door
A nail studio in a Vietnamese neighborhood, a barbershop where half the line speaks Spanish, a pet groomer with a Haitian Creole-speaking regular: walk-in shops serve the people around them, and those people do not all read English. The screens your customers touch can now show Spanish, Vietnamese, Korean, Portuguese (Brazil), Haitian Creole and Simplified Chinese. It is on every plan, with nothing to set up.
The six languages
Spanish has been there for a while. Now Vietnamese (Tiếng Việt), Korean (한국어), Portuguese for Brazil (Português), Haitian Creole (Kreyòl ayisyen) and Simplified Chinese (简体中文) join it. The picker lists each language in its own name, so a customer finds theirs without reading any English.
The screen opens in the language the customer's phone is set to, when it is one of these. They can change it with the language picker, and it remembers the choice on that device. The door tablet goes back to its own language after each check-in, so the next person starts fresh.
Which screens
Everything a customer sees on the way through your door: the join page and form, the door tablet, their spot in line, the public line view, online booking, the customer's own booking page (to move or cancel), the pay, bill and receipt page, the consent and intake form chrome, and the service picker.
The wording for your business type is translated too. A tattoo studio's "artist", a groomer's "pet" and a restaurant's "party" use the right words in each language. Hours, deposit policy and store credit wording follow the picked language as well.
What stays as you typed it
Your own words are never changed. Your business name, service names, prices, messages, form questions and the "You're up" text you wrote appear exactly as you entered them. If you want a service name in two languages, type it that way, for example "Corte de pelo / Haircut".
The dashboard, the marketing site and the legal pages stay in English. The staff screen can show English, Spanish or Vietnamese for its main words, picked per device, so a team member can use the language they read fastest. Voice check-in at the door tablet listens in English or Spanish.
Honest about the translations
The five new languages are machine-drafted, and each says so: review welcome. They are good enough to use today and we expect them to keep improving as native speakers look them over.
If a phrase reads oddly on your screens, tell us which screen, which language and what it should say. A fix from a shop owner who speaks the language is worth more than anything we could draft, and we make the change for every business.
Messages we send for you
The screens are translated now. The emails and texts NextUp Walk-in sends for the new languages go out in English for the time being, and Spanish messages go out in Spanish. Texting itself is coming soon. We will say here when more languages reach the messages.
Who it helps most
Nail salons and barbershops often serve a block where several languages are spoken. Restaurants have a waitlist where a guest who cannot read the screen simply walks off. Auto shops, groomers and clinics need a customer to understand a consent form before they sign it.
The same QR code works for everyone. Nobody has to ask for a different form or a staff member to translate. Put the sign up, and the customer picks their language on their own phone. Start the 14-day free trial to see it on your screens.
Questions
Which languages can customers use?
English, Spanish, Vietnamese, Korean, Portuguese (Brazil), Haitian Creole and Simplified Chinese on the customer screens.
Do I have to turn languages on?
No. They are on for every plan. The screen opens in the customer's phone language when it is one of these, and they can switch with the picker.
Are the translations professional?
Five of them are machine-drafted and open to review. If something reads wrong, tell us and we will fix it.
Do texts and emails come in these languages?
Not yet for the new languages: they go out in English for now. Spanish messages go out in Spanish.