Switch from Vagaro to NextUp Walk-in

1. Export your clients from Vagaro

1. Vagaro’s help center says only the business owner can export the customer list, so sign in as the owner.
2. Open the Customer List report (under Reports, Customers). Any filters you apply also decide what is exported, so clear them to get everyone.
3. On a computer, tablet or Pay Desk use the Export button at the bottom of the report and choose Excel. On a phone it is in the report’s action menu.
4. Vagaro’s page notes the menu path can differ between versions, so follow the labels on your screen.

Vagaro Support: Export Your Customer ListChecked on 2026-10-15. Their pages change, so follow the labels on your screen.

2. Import them into NextUp Walk-in

1. In your NextUp Walk-in dashboard, open Clients, then Import clients. Only the owner can import.
2. Drop the file in as it is (Excel, CSV or vCard). You do not need to rename or reorder columns: NextUp Walk-in matches them, and you can change any match.
3. Check the preview. Every row shows whether it is new, an update, unchanged or an error, and nothing is saved until you confirm.
4. Confirm. The import is kept under Past imports, with a report you can download.

Clients you bring in with Import clients are records for your team. NextUp Walk-in doesn’t text them or add them to email campaigns or rebooking emails; a client gets those after agreeing at check-in. Emailing a past client list is a separate, one-time step on the Pro plan (Email Marketing), where each client is first welcomed with an unsubscribe link.

3. Bring your services

1. We did not find a services export on Vagaro’s help pages. Copy your service names, lengths and prices from your Vagaro services list into the NextUp Walk-in template below.
2. Open Catalog, then Import a spreadsheet, and download the blank template (the columns and three example rows).
3. Copy your services into it: name, length and price. An import can have up to 1,000 rows and 1 MB.
4. Upload it and check the preview of every row. Nothing is saved until you confirm.

What is different

• One staff PIN per location for the shared floor screen, and an email sign-in for each team member who wants their own book, clients and pay.
• 3 team members are included per location on Walk-in and Pro, then $10 a month each, counted across all your locations.
• Customers join the line from their phone with no app or account, and watch their place live.

Questions

Can a team member export the customer list for me?

Vagaro’s help center says employees cannot export it; the business owner does. On NextUp Walk-in, only the owner can run the client import.