Switch from Booksy to NextUp Walk-in

1. Export your clients from Booksy

1. Booksy’s help center says to contact its support team at info.us@booksy.com and ask for a copy of your client list with contact details.
2. Ask for it as a spreadsheet. When it arrives, keep the file as it is for the import below.
3. Booksy’s Stats & Reports (under your profile) emails an Excel file of reports for a period you pick. Those are reports, not a client list.

Booksy: How do I obtain a copy of my Client List from Booksy?Booksy: How do I download reports from Booksy?Checked on 2026-10-15. Their pages change, so follow the labels on your screen.

2. Import them into NextUp Walk-in

1. In your NextUp Walk-in dashboard, open Clients, then Import clients. Only the owner can import.
2. Drop the file in as it is (Excel, CSV or vCard). You do not need to rename or reorder columns: NextUp Walk-in matches them, and you can change any match.
3. Check the preview. Every row shows whether it is new, an update, unchanged or an error, and nothing is saved until you confirm.
4. Confirm. The import is kept under Past imports, with a report you can download.

Clients you bring in with Import clients are records for your team. NextUp Walk-in doesn’t text them or add them to email campaigns or rebooking emails; a client gets those after agreeing at check-in. Emailing a past client list is a separate, one-time step on the Pro plan (Email Marketing), where each client is first welcomed with an unsubscribe link.

3. Bring your services

1. We did not find a services export on Booksy’s help pages. Copy your service names, lengths and prices from your Booksy services list into the NextUp Walk-in template below.
2. Open Catalog, then Import a spreadsheet, and download the blank template (the columns and three example rows).
3. Copy your services into it: name, length and price. An import can have up to 1,000 rows and 1 MB.
4. Upload it and check the preview of every row. Nothing is saved until you confirm.

What is different

• NextUp Walk-in has no marketplace app: your booking page and link show only your business.
• Walk-in and Pro include 3 team members per location, then $10 a month each. Booksy charges $20 per extra staff member on its own pricing page; see the side-by-side on the comparison page.
• Walk-ins are the center of the app: a live line, a TV display for the waiting area and a door tablet. Appointments and online booking are on the Pro plan.

Questions

Can I get my clients out of Booksy myself?

Booksy’s help center tells owners to contact its support team for a copy of the client list, so the first step is an email to them. The date its pages were read is on this guide.