Check-in and waitlist app for phone repair shops

• Check in at the Door Tablet (kiosk mode, never saves one customer's details for the next) or from a link. No app.
• Pick the repair from the starter menu: free diagnostics, screen replacement, battery, charging port, water damage assessment, screen protector install. Each counts for its own time, and "From" prices set expectations.
• Ask what you need: up to five questions (device model, color, what's wrong, carrier).
• The right tech for the job. Mark who does board work or water damage, and customers are routed to techs who do it.
• Wait anywhere. Their place and the wait live in a browser tab on any phone, and they can tell you if they're running late.
• The TV shows who's at the counter, who's next and the current wait.

• Device repair authorization, signed on the customer's phone or the counter tablet before they join: what's wrong, that opening the device can affect water resistance and data can be lost, and that the screen lock or Find My is off or the passcode will be given. Filed on the profile with signature, time and IP.

• A ticket for each device, opened from the visit: received, diagnosing, quoted, approved, waiting on parts, repairing, ready and picked up. One tap moves it, and the customer is told by email or push notification at each step that matters. A board of open repairs, by stage, is in the dashboard.
• Device details on the ticket: make, model, IMEI or serial, what was left with you (case, charger, SIM tray) and the warranty in days. A device record on the customer’s profile keeps each phone they bring in. A passcode is never stored; the pre-check only asks whether the lock is off or a code was given.
• A quote the customer approves line by line. Labor, part and fee lines with a quantity and a price. The customer opens a private link with no login and approves or declines each line, and their typed name is the signature, kept with the time. A phone approval is recorded by staff and the ticket says so.
• A pre-check at drop-off: screen, frame, buttons, charging port, cameras, speakers, whether it powers on, the water indicator, and whether the lock is off, rated and noted with photos. The customer sees it on the status page.
• Approved lines go on the bill in one tap, with the location’s sales tax. The status page shows the warranty when the repair is ready.
• Waiting on parts is its own stage, so “is it done?” has an answer without a call.

• Photos at drop-off (Pro). Up to 3 photos and a note per visit after the customer says OK to a photo, so a cracked frame is on file before you open the device. Photos on a repair ticket (every plan) attach to a pre-check item or a quote line.
• Photos when they join. Customers can send up to three photos of the problem when they join or book, if you switch that on for the location.
• The door tablet and the TV show the line and who is next, not a repair total. The total and the signature are on the quote and status page.
• Reviews and rebooking. Ratings with your Google review link after every visit, and rebooking emails a set number of days later to customers who ticked "Stay in the loop".
• Seven customer languages (English plus six, machine-drafted) on the check-in page, the tablet and the spot-in-line page.

• API keys and signed webhooks push each visit to your other tools, so a fuller repair-shop system can keep the parts, the invoices and the books while NextUp Walk-in runs the counter and the ticket.
• Your own parts catalog and canned repairs: keep parts with cost, price from your markup, stock and reorder points, save repairs like a screen or battery replacement as canned jobs at your labor rates, and let estimate lines price themselves. A parts-to-order list groups what you need by vendor so you can copy it, print it or email it as a purchase order, then mark it ordered and received; jobs waiting on those parts move to Waiting on parts and back.
• What it doesn't do: no integrated ordering from suppliers (a parts-to-order list you copy, print or email, then mark ordered and received), no buyback or trade-in, no IMEI blacklist or carrier lookups, and no link to accounting software. Warranty is a number of days on the ticket, not a claims system. The status link goes by email and push for now.

• Online booking for a set time, with deposits or a card on file for a part you're ordering in, and reminders 24 hours and 1 hour before (email now, text once live).

• Cash, a pay link or QR, a saved card or a Stripe S700 reader. Cases, chargers and protectors as products with stock and low-stock alerts, and sales tax per location.
• Gift cards and store credit (Pro).
• NextUp Walk-in's card fee is 0.5% of card payments, never on tips, at most $1 a payment, on top of Stripe's processing fee.

Insights: walk-ins, busiest hours by weekday, quoted vs real waits, and each tech's median time per repair. Plus ratings with your Google review link, email campaigns (Pro), commissions and payroll files (Pro), and multiple locations.

• Best time to come today. The Check-in Page shows the lowest expected wait by quarter-hour for the rest of today, from the same weekday over the last 8 weeks and the live line, so someone with time to spare comes when it is quietest.
• "Tell me when the wait is shorter." When the wait is over 10 minutes, a customer can ask to be told when it drops, by email.
• Family tickets. A family bringing in three phones checks in once. Each phone gets its own place and repair.
• Overflow between locations. If another of your locations nearby has a much shorter wait for the same services, the join page offers a move there and keeps the customer’s place fair. For businesses with more than one location, so on paid plans (Free is one location).
• Seven languages for customer screens: English, Spanish, Vietnamese, Korean, Portuguese (Brazil), Haitian Creole and Simplified Chinese. The newest six are machine-drafted, and corrections are welcome.

• A button at each technician's station. Every team member gets a secret link to open on a spare phone or tablet at their station. One big button finishes the current visit and calls the next customer, hands free.
• Visit photos and "Last time" (Pro). Up to 3 photos and a note per visit, added after the customer says OK to a photo: the condition of the device at drop-off, so scratches and cracks are on record. It shows on the Staff Screen when they are called.
• On the TV (all opt-in): a full-screen "You’re up!" with the first name, the team member’s photo and a chime; spoken call-ups in English or Spanish; a large-text, high-contrast view; and rotating content between calls (the wait, flash sales (Pro), recent 4 and 5 star reviews, the best time to visit). The Apple TV and Roku apps show the spotlight, chime and rotating wait, sales and review cards; spoken call-ups, the large-text view and the best-time slide are on the web TV.

• Overdue regulars (Pro). Customers who keep coming back for the next screen or battery show up when they are overdue. Clients past their usual gap with nothing booked, most overdue first, one tap to reach out by email (only to those who opted in).
• One-tap rebook (Pro). At checkout and on the Done banner, "Book their next visit" offers the 3 open times nearest the client’s own rhythm, with the same services and person.
• Loyalty streaks and tiers (Pro) on top of stamp cards: on-schedule streaks and tiers you name, with a perk for each.
• Client referrals (Pro, off until you switch them on). "Give a friend $5 off, get $5 store credit", paid for by you, with a yearly cap per client.
• First-visit certificate (every plan). A printable, shareable certificate for a client’s first visit.

• Licences and insurance for each team member, with expiry reminders: repair certification, and booth renter or liability insurance.
• A cleaning log for each location, from a starter list for this trade (shop safety walk-through, spill check, exits and fire extinguishers clear), ticked off per shift and printable for an inspector.
• Ask about your business (Pro). Plain-language questions about your own numbers, from Help, like "Which day was slowest last month?".
• How you compare (Pro): your median wait, no-show rate, rebook rate and average ticket against other repair shops of your size, over 90 days.
• Suggested team on duty and review themes (Pro), plus a weekly "This week, try" on every plan with up to three actions from your numbers.