Hear it first. Then let them post it.
After a visit, clients leave a private rating and a comment. Everyone who rates can then go on to your Google profile or post on your booking page.
- Private 1 to 5 stars
- A link to your Google profile
- Reply to posted reviews
From “How was it?” to “Thanks, see you soon.”
The visit ends, the client rates it in private, and you read it first. The ones who loved it can go on to post it.
How was your visit with Chris?
Skin fade
Example: the client’s phone for Fade Room Barbershop.
Haircut with Andre · “Great visit, a little wait at the start.”
Beard trim with Luis · “Took longer than I hoped.”
A low private rating is a chance to make it right before it goes anywhere else.
Example data. Ratings stay private unless the client chooses to post.
Every rating, with who and what.
The average, how many stars each score got, and a comment on every visit. Filter by location or by stars, and spot a problem before it travels.
- Average4.7
- Ratings126All locations
- Rated 4 or 594%of all ratings
Tap a bar to filter.
Example: the Feedback page for a business with 126 ratings.
Happy clients say it out loud.
After rating, any client can post a review on your location’s booking page. Reviews appear once the location has five, and until then they collect quietly.
Exactly what I wanted. Thank you!
Reply from Fade Room BarbershopThanks, Marcus. See you soon.
Friendly team and a clean space. Will be back.
Best visit I have had in a long time.
- Reply from Feedback. Your reply shows under the review.
- Report what is wrong. Abusive reviews, ones from non-customers and ones with private details. NextUp Walk-in decides.
- Honest criticism stays. You can reply, not remove it.
- Your switch. “Show reviews on your page” is a setting for each location.
Example: the booking page for Fade Room Barbershop. Shows first name and last initial.
- 24 hAfter a visit is done, the client’s page asks for a rating for 24 hours
- 1 to 5Private stars and an optional comment on every visit
- 5Reviews a location collects before they show on its booking page
- 0Links hidden from unhappy clients: no review gating
Set up in three steps.
- 1
Turn it on
In Location settings, switch on the rating request.
- 2
Clients rate
After a visit, they give stars and an optional comment.
- 3
You respond
Read the Feedback page and reply to posted reviews.
Made for the way you work.
Barbershop
After a cut the client rates it. A 5-star client sees your Google link and a 3-star one tells you what went wrong.
Tattoo studio
The artist and service are on every rating, so you can see how each session landed.
Restaurant
Guests rate their visit privately, and the ones who loved it post on your booking page.
Questions
Do unhappy customers see the Google link?
Yes. Everyone who rates sees it. NextUp Walk-in does not do review gating.
Can I remove a bad review?
Honest criticism stays up, and you can reply. If a review is abusive, from someone who was not a customer, or shares private details, report it and NextUp Walk-in decides.
Which plans have it?
Ratings and reviews are on every plan.
How long do clients have to rate a visit?
The client’s page asks for 24 hours after the visit is marked done.
Is a rating public?
No. A rating and its comment are private by default and nothing is published automatically. After rating, a customer can choose to post a review on your booking page.
When do reviews show on my booking page?
Once the location has 5. Until then they collect quietly. “Show reviews on your page” is a switch for each location.
Where do I turn it on?
In Location settings, under Review settings, switch on “Ask customers to rate their visit.”
Goes well with
Know how every visit went
Start the free trial and turn on ratings for your first location.