Keep the chair full, not empty
Ask for a card on file or a deposit when someone books. You decide whether to charge the fee, and deposits come back automatically when a customer cancels in time.
- Card on file or deposit
- You decide the charge
- Automatic refunds
A missed appointment should not
empty your day.
Ask for a card or a deposit when someone books. Cancel in time and it is refunded. Do not come and you decide what happens next.
Alicia T.Skin fadeBooked
Devon K.HaircutBooked
Nate P.Beard trimBooked- Open again, ready to rebook
Jamal W.HaircutBooked
Marcus J.Skin fade · Thursday 2:00 PM- Mon 9:12 AMBooked online. The $20 deposit is paid.
- Wed 9:40 AMPlans change. They cancel before the 24 hour cutoff.
- Right awayThe deposit goes back to their card. No one has to do a thing.
- Thu 2:00 PMThe time is open again for someone else.
Example: a booking at Fade Room Barbershop. Your cutoff, deposit and fee are yours to set.
Protect the booking
Require a card on file or a deposit at booking. Payment is on Stripe Checkout, on your own account.
- You set the rules.A card on file, or a deposit, per location.
- A deposit for one service.A sleeve can ask $100 and a piercing $25: set dollars or a percent on a service or one of its options.
2 more points
- A held time.A booking holds its slot for 30 minutes while they pay, then releases it.
- No surprise charges.The no-show fee is never automatic. Staff charge it from the appointment.
Your cutoff. Their peace of mind.
Pick how early a customer must cancel, from the moment of the appointment to a week before. Cancel in time and the deposit goes back on its own.
Cancel before Wed 2:00 PMThe deposit is refunded to their card automatically.
Cancel after that, or do not comeYou keep the deposit. The appointment is Thursday 2:00 PM.
- Each booking keeps the cutoff it was made with
- Move the appointment early and the cutoff moves too
Example: an appointment on Thursday at 2:00 PM. Your default is 24 hours.
Know who shows up before they sit down.
Every client is marked Reliable, Mixed or Often misses from their own visits. A report ranks who misses most. Only your team sees it.
- No-show rate4.1%1.3 pts lower than before
- Deposits kept9From no-shows and late cancels
- Refunded21Canceled in time, paid back automatically
Alicia T.14 visits · 0 no-showsReliableDevon K.6 visits · 1 no-showMixedNate P.5 visits · 3 no-showsOften missesIn the line, one tap asks "Still coming?" and they answer from their phone.
Example: eight weeks after turning on deposits. Your numbers will differ.
- 0 to 168 hYour refund cutoff, 24 hours by default
- 30 minA booking holds its time while they pay
- 3 marksReliable, Mixed or Often misses on every client
- Youdecide every no-show fee. Never automatic
Set up in three steps.
- 1
Connect Stripe
Deposits are charged on your own account.
- 2
Turn on protection
Choose card on file or a deposit, and your cutoff.
- 3
Charge or refund
Staff charge a no-show. Early cancels refund by themselves.
Made for the way you work.
Barbershop
A card on file for booked cuts, so a missed appointment does not leave an empty chair.
Salon
A deposit when a long colour appointment is booked, refunded automatically if the client cancels in time.
Tattoo studio
A deposit that holds a session, with the fee left for staff to decide.
Questions
Is the fee charged automatically?
No. Staff decide, and charge it from the appointment using the card saved at booking.
What if the deposit is paid late?
If the time is still free the booking is confirmed again. Otherwise the deposit is refunded.
Do customers get their deposit back?
Yes, when they cancel before your cutoff. The deposit goes back to their card on its own. Cancel later, or do not come, and you keep it.
Can I ask for a deposit on just one service?
Yes. Set dollars or a percent on a service or one of its options, so a long appointment can ask more than a quick one.
Where does the money go?
Deposits and fees are paid to your own Stripe account, and the booking is paid on Stripe Checkout.
Which plans have it?
No-show protection is part of Pro. The line’s no-show timer and Still coming? prompt work on walk-in lines too.
Goes well with
Stop paying for empty chairs
Start the free trial, connect Stripe, and protect your next booking.