Walk-in waitlist pricing

Your price is per location, not per customer. A quiet Tuesday and a packed Saturday cost the same.

• Customers join by scanning your QR code, with no app and no account
• A name is all they need; phone and email are optional
• Set a limit on how many can wait at once (1 to 500), or leave it open
• Customers can say if they’re waiting inside, outside or in their car, and staff see it on the ticket

Check out a visit and take payment in cash, by a pay link or QR code the customer pays on their phone, with their saved card, or on a Stripe card reader at the counter.

• A Stripe card reader at the counter (S700, or a WisePOS E you already have), or an M2 paired to a phone in the NextUp app
• Tips added at checkout go to whoever earned them
• Stripe's own fee, plus NextUp Walk-in's 0.5% card fee: never on tips, at most $1 a payment
• Cash and gift-card redemptions carry no fee
• Branded receipts by email, with a PDF to download or print

Card tips land in your own Stripe account with only Stripe's fee taken out (NextUp Walk-in's card fee never touches a tip), and show on each person's statement for you to pay.

• A pay ledger in Excel, with every fee shown
• Commission splits and assistants come with Pro

Choose when a client is due back, from 7 to 365 days, and NextUp Walk-in emails them a reminder in your words. If they've already been back, it isn't sent.

• Set per location
• Only to clients who left an email and agreed to hear from you
• Once per visit, with an unsubscribe link

Every Walk-in and Pro location includes 3 team members, counted across your whole business. Each one after that is $10 a month ($100 a year on yearly billing). Restaurant includes unlimited team members.

• Two locations include six team members, three include nine, and so on
• Add or remove someone and the bill follows, prorated
• Three access levels: owner, manager and staff
• Team members can have their own sign-in for their book, clients, pay and schedule
• The shared Staff Screen opens with one PIN per location

Every business on a paid plan gets a draft website with an address ending .nextupshops.com. It shows your live wait, services and prices, team and hours straight from your account, so it stays up to date on its own. Nothing goes live until you press Publish.

• A gallery of style kits, your choice of fonts, a layout for every section, ready-made pages (Locations, Team, Services, Contact, Gallery) and up to 20 pages
• A search title and description for each page, a sitemap, and Google Search Console verification
• Up to 2 of your own domains with automatic https; the booking times block needs Pro
• $19 a month ($190 a year) per business, all locations included

After joining, customers can allow notifications in their browser. When it's their turn, they get one, even with the page closed.

• No app to install
• Works alongside texts, or on its own

The dashboard and Staff Screen as an app, a client app in your colors for the regulars you invite, and the waiting-room display as a native TV app. Everything also runs in a browser.

• Push notifications for you and your team in the NextUp app (Android now, iPhone coming soon)
• Clients join, message your team (and book, on Pro), from your own app link
• Apple TV, Roku and Fire TV apps pair with a short code from your dashboard
• Joining the line never needs an app

The Check-in Page does more than quote a number: it shows the best time to come today, each team member’s own wait, and lets customers ask to hear when the wait is shorter.

• Best time to come today: the lowest expected wait by quarter-hour, from the same weekday over 8 weeks and the live line
• When customers choose a team member, each one’s own wait, plus First available
• A "Tell me when the wait is shorter" alert when the wait is over 10 minutes (by email)
• Call-time ranges ("called in about 15–25 min") from your real service times
• When a sister location’s wait is much shorter, customers are offered a move there; never automatic

One check-in for a parent and the kids, or a group of friends. Each person gets their own place and their own service.

• Add up to 5 more people on the join form
• Every type except restaurants, which keep party size for a table
• Customers say where they’re waiting: inside, outside or in their car

Customer screens come in English, Spanish, Vietnamese, Korean, Portuguese (Brazil), Haitian Creole and Simplified Chinese.

• The non-English languages are machine-drafted; tell us what to fix
• An "Includes" list under each service, wherever customers pick it

Give each team member a secret link to open on a cheap phone or tablet at their station. One tap finishes the current client and calls the next.

• One link per team member, shown once as a URL and a QR code
• No sign-in or PIN to type with gloves on
• Not for restaurants

Every team member with a booking handle gets a public page: their photo, their role in your business’s own words, their services with prices, and the live wait or a way to book.

• Share it from their Instagram or business card
• Appointments to book on it need Pro
• Licences and insurance per person, with expiry reminders

Keep each team member’s licences and insurance with expiry reminders, and tick off a per-location cleaning checklist each shift. Both start from a list for your type of business.

• Licence types for all 16 kinds of business
• A starter cleaning checklist per business type, printable for the wall or an inspector
• Ticked off per shift, with who did it and when

Mark a visit "left without paying" and it follows the client to their next check-in. At closing time, the close-out shows who didn’t pay, money in by method and the difference against your count.

• An Unpaid tab with Collect; one payment covers today’s bill and earlier unpaid ones
• Splitting a bill takes three steps, with one tip per bill
• A difference needs a reason before you close

Add photos to the services you already list, in sections, with a sold-out mark. Customers pick a look on the join form, your team sees it on their ticket, and the TV can show your styles between calls.

• Up to 12 photos per item; 300 photos per location on Walk-in, 1,500 on Pro
• Named for your trade, like Flash & Portfolio for tattoo studios or Specials for restaurants
• The pick is a note for your team: it does not change the service or the wait

Tick "First ever visit" and the client gets a printable, shareable certificate with your logo, their first name and the date.

• In the business type’s own words, like "First haircut"
• Every plan

Turn on a full-screen "You're up!" with the client’s first name, their team member’s photo and a chime. Between calls the TV can rotate the wait, flash sales, your Lookbook styles, recent 4–5 star reviews and, on the web TV, the best time to visit.

• Spoken call-ups in English or Spanish, and a large-text, high-contrast view, on the web TV
• The spotlight, chime and rotating wait, sales and review cards are also on the Apple TV and Roku apps
• Reviews show only when public reviews are on

Assistants that support MCP, like ChatGPT and Claude, can look up your business, its live wait, services and hours, and send the customer to check in or book. It is read-only and needs no sign-in.

• Copy-ready steps to add check-in or booking to your Apple Maps place card and Yelp page
• Nothing for you to install or switch on

The same protection whether you have one location or ten. Nothing to buy and nothing to switch on first.

• Two-factor authentication with any authenticator app, plus recovery codes
• Passkeys on the website: sign in with Face ID, a fingerprint or your device PIN, which counts as both factors (not yet in the phone apps)
• Owner and manager roles, enforced on the server
• An audit trail of who changed what, kept for 3 years
• Encrypted in transit (TLS 1.2+) and encrypted backups every 6 hours

Each new location is $19 a month on Walk-in, $39 on Pro or $44 on Restaurant, charged only for what's left of the current cycle.

• Each location has its own line, screens, QR code, settings and texts
• Each Walk-in or Pro location adds 3 more included team members
• Remove a location and your bill goes down
• Each location after the first costs less than the first

No phone call, no email, no contract. Cancel from Manage billing and keep full access until the period ends.

• Only owners can change the subscription
• Afterwards the business moves to the Free plan: nothing is deleted, one location keeps taking up to 50 check-ins a month, and the rest is kept and paused until you subscribe again

Ask for a card on file or a deposit when someone books. If they don’t show, staff can charge your no-show fee from the appointment. It’s never automatic.

• Deposits are refunded on their own if they cancel before your cutoff
• Customers see the deposit and the cutoff before they pay
• Paid by card: Stripe's fee and NextUp Walk-in's 0.5% card fee (at most $1) come out of each payment

Win back clients who have drifted, thank your regulars, or announce something new, to customers who ticked "Stay in the loop" when they checked in.

• Audiences: recent, lapsed, regulars, birthdays this month or a tag
• Ready-made templates for your industry, or three drafts written for you
• A live phone and desktop preview, and a test send to yourself
• Send now or schedule it; every email has your postal address and an unsubscribe link
• Plus a one-time import of clients seen in the last 12 months, each welcomed with an unsubscribe link first

Set a percentage or a flat amount per service for each person, with higher tiers as their revenue grows.

• A different rate for a person on a particular service
• A report of revenue, tips and what each person is owed
• Refunds come off first; no-shows never count
• Statements as branded PDFs or Excel, and each person sees their own

Set each renter's rent and schedule, and NextUp Walk-in collects it: from what their customers paid them online first, then by card or bank.

• Rent weekly, every two weeks or monthly
• Owed rent: charge it, carry it over, waive it or mark it paid
• No NextUp Walk-in card fee on rent; Stripe's fee applies when it's paid by card or bank

See clients past their own usual gap with nothing booked, most overdue first, and reach out in a tap. At checkout, Book their next visit offers the three open times nearest the client’s rhythm.

• Not for restaurants or service counters
• Booking the next visit is for types that take appointments
• Smart "anyone" bookings can place an "anyone" appointment with the best free team member (an owner switch per location, off by default)

Reward clients who come back on schedule with streaks and tiers on top of the punch card. Turn on client referrals and a friend’s first visit earns them a discount and the referrer store credit.

• Referrals are off until you turn them on and fund them yourself; the default is $5 off and $5 store credit
• A yearly cap per referrer

Add up to three photos and a note to a visit from the Staff Screen. When that client is called next time, their last visit is on screen.

• Works for every business type: a cut, a colour, a tune-up, a groom
• Clients can see their own visit photos

Ask a plain-language question about your own numbers. Compare your median wait, no-show rate, rebook rate and average ticket with businesses of your type and size. See how many people to have on each open hour, and the themes in your reviews.

• Ask about your business answers questions from your own data, for owners and managers
• How you compare uses the last 90 days against businesses of the same type and size
• Suggested team on duty: people needed per open hour for the next 7 days, on the Hours page
• Review themes: top praise and complaints from 90 days of feedback, with a suggested reply per comment

Set monthly targets for each team member, like visits, average ticket, product sales or review rating, and choose whether the team sees a leaderboard.

• Progress comes from your real visits
• Off until an owner turns it on