Walk-in check-in and waitlist app for vet clinics

• Wait in the car. Owners join from the door code, a link or your Google profile and see their place live.
• Pick one reason: sick pet, injury or urgent concern, vaccines, wellness exam, nail trim, microchip, medication or food pickup (the vet starter list, no prices shown). Your team sees it next to each pet, and each reason counts for its own time in the wait.
• Pet first, owner beside on the Staff Screen and TV.
• Room the next pet with one tap. The owner's phone says "Head to the exam room with your pet." Tap “In room 3” or “Ready” on the row and it says “Come to room 3” or “Ready for you”, with a push notification.
• Walk-ups and phone-ins go into the same line from the front desk.
• Ask what you need: up to five questions (species, age, symptoms) your team reads before the room.
• "Are you still coming?" and the no-show timer keep the line honest. A cap and a closing time stop late joins.

Off until you switch each one on for a location (Locations, then Priority, tickets and windows). A clinic that leaves them off keeps the plain first-come line.

• Priority lanes. The line is ordered by level, then arrival: urgent, accessibility, appointment, then everyone else. Staff can set or clear a level on any row, and every change records who and why. Priority never changes who is already called or being seen.
• Triage questions you write. Up to five yes/no questions on the join form (for example, “Is your pet bleeding?”). A yes moves the pet up as urgent. Only the questions answered yes are kept, on the visit. It is not a medical record, and emergencies still go straight to the desk.
• Accessibility priority. A tick on the join form (“I need priority seating or help”) moves the owner up. The owner’s own page says they have been moved up.
• Appointments go ahead of walk-ins when you want, so a booked wellness exam is not stuck behind a nail trim.
• Rooms, doctor and pick-up. “In room 3”, “Ready”, “Doctor on the way” and “Ready for pick-up” on the staff row update the owner’s page and push notification (English and Spanish). The TV is untouched.
• Species and breed on the staff row, from the pet’s record. The pet record keeps breed, weight, coat, temperament and a handle-with-care flag, and a reactive or biting pet shows as a flag before the room.
• Ticket numbers, if you prefer them. Show A012 instead of a name on the TV and the owner’s page, and print a paper slip at the door tablet.
• Which vet sees which reason, and a window or room label for each person on the call-up.
• A service report. Per vet and per reason: visits, average wait, time with the pet, the slowest tenth, and the share seen within a target you set.

Walk-ins and drop-offs are on every plan; the booked client’s button needs the Pro plan’s appointments. Nothing here is texted: it goes by the bell, phone notifications, email and the live page.

• “I’m outside.” A walk-in’s button on their place in line reads “I’m outside”, and a booked client gets the same button on their booking page from 90 minutes before the appointment (Pro). Your team gets a bell and a phone notification, and a banner on the Staff Screen with a Check in button (“Maya is outside with 2 pets.”). A second tap tells nobody twice.
• “Doctor on the way” and “Ready for pick-up” beside “In room 3” on the staff row. The owner in the car sees it on their page at once and gets a push notification.
• Drop-off visits. Off until you turn it on (Operations, Job Tickets). One tap moves a pet from Dropped off to With the doctor to Ready for pick-up to Picked up, and the owner follows it on a page they open from a link, no login. Push, or email when they have none. No estimate and no medical details on it: that stays in your practice software.

• New patient (pet) form from the vet starter (species and breed, birthday, medications and allergies, previous clinic), signed on the owner's phone before they join. Ask once or once a year.
• A photo question. Add “Photo of the problem” (or the vaccine certificate) to any form and the owner takes or picks one picture on their phone. It is kept privately, shown under the question’s words on the pet’s row, and listed with the answers on the client’s page. It is a photo, not a medical record.
• Health Records: each pet's vaccinations with due dates and a photo of the certificate, marked current, expiring soon or expired.

• Online booking for wellness exams and vaccines beside the walk-in line, with confirmations and reminders 24 hours and 1 hour before (email now, text once live).
• Deposits or a card on file where you want them.

• Cash, a pay link or QR, a saved card or a Stripe S700 reader. Food and supplies as products with stock, and sales tax per location.
• Wellness plans as memberships (Pro) and prepaid packages (Pro).
• NextUp Walk-in's card fee is 0.5% of card payments, never on tips, at most $1 a payment, on top of Stripe's processing fee.

• Return in N weeks. Set it on a service (a booster, a recheck) and the receipt says “Return in about 4 weeks, around Nov 23”, and the rebook suggestion follows it.
• Several pets on one visit: “Add another pet” puts up to five on one ticket, each with its own name, reason and row. A booking can bring up to four more (“Bringing another pet?”, Pro). Every pet named gets its own pet record under the owner.
• Phone-ins and owners who left the line: staff add a walk-up or a phone call to the same line, and "Left without service" and "Reschedule" (Pro) end a visit cleanly and keep the count.
• Licences per team member (veterinarian, vet tech and more) with expiry reminders by email 30 and 7 days before, and a cleaning log from a vet starter list that prints or downloads.
• Customer screens in seven languages, following the phone’s language.
• Not here, by design: medical records, SOAP notes, prescriptions, controlled drugs, imaging and estimates stay in your practice software.

Insights: visits per day, average and quoted vs real waits, people who left the line, and busiest hours by weekday. Plus ratings with your Google review link, rebooking reminder emails, email campaigns with vet templates (Pro) and multiple locations.

• Best time to come today. The Check-in Page shows the lowest expected wait by quarter-hour for the rest of today, from the same weekday over the last 8 weeks and the live line, so someone with time to spare comes when it is quietest.
• Each vet's own wait. When owners choose who serves them, the Check-in Page shows every vet's wait next to their name, plus "First available". Once called, they see a range ("called in about 15–25 min") worked out from each person's real service times.
• "Tell me when the wait is shorter." When the wait is over 10 minutes, a customer can ask to be told when it drops, by email.
• Family tickets. An owner with two pets checks in once. Each pet gets its own place and reason for the visit.
• Overflow between locations. If another of your locations nearby has a much shorter wait for the same services, the join page offers a move there and keeps the customer’s place fair. For businesses with more than one location, so on paid plans (Free is one location).
• Seven languages for customer screens: English, Spanish, Vietnamese, Korean, Portuguese (Brazil), Haitian Creole and Simplified Chinese. The newest six are machine-drafted, and corrections are welcome.

• A button at each vet's station. Every team member gets a secret link to open on a spare phone or tablet at their station. One big button finishes the current visit and calls the next owner, hands free.
• A page for each vet. A team member with a booking handle gets a public page with their photo, services and prices, and the live wait or booking.
• Visit photos and "Last time" (Pro). Up to 3 photos and a note per visit, added after the owner says OK to a photo: a photo of a rash or wound and the note on how it looked. It shows on the Staff Screen when they are called.
• On the TV (all opt-in): a full-screen "You’re up!" with the first name, the team member’s photo and a chime; spoken call-ups in English or Spanish; a large-text, high-contrast view; and rotating content between calls (the wait, flash sales (Pro), recent 4 and 5 star reviews, the best time to visit). The Apple TV and Roku apps show the spotlight, chime and rotating wait, sales and review cards; spoken call-ups, the large-text view and the best-time slide are on the web TV.

• Overdue regulars (Pro). Wellness exams and boosters come months apart, so a pet overdue for its visit shows up in a list. Clients past their usual gap with nothing booked, most overdue first, one tap to reach out by email (only to those who opted in).
• One-tap rebook (Pro). At checkout and on the Done banner, "Book their next visit" offers the 3 open times nearest the client’s own rhythm, with the same services and person.
• Loyalty streaks and tiers (Pro) on top of stamp cards: on-schedule streaks and tiers you name, with a perk for each.
• Client referrals (Pro, off until you switch them on). "Give a friend $5 off, get $5 store credit", paid for by you, with a yearly cap per client.
• First-visit certificate (every plan). A printable, shareable certificate for a client’s first visit.

• Licences and insurance for each team member, with expiry reminders: veterinarian licence and vet tech licence, and booth renter or liability insurance.
• A cleaning log for each location, from a starter list for this trade (disinfect kennels and crates, tubs and tables, sterilize tools), ticked off per shift and printable for an inspector.
• Ask about your business (Pro). Plain-language questions about your own numbers, from Help, like "Which day was slowest last month?".
• How you compare (Pro): your median wait, no-show rate, rebook rate and average ticket against other vet clinics of your size, over 90 days.
• Suggested team on duty and review themes (Pro), plus a weekly "This week, try" on every plan with up to three actions from your numbers.