Check-in and waitlist software for walk-in vet clinics

• Wait in the car. Owners join from the door code, a link on your website or Google listing, or the Door Tablet, and see their place live on their own phone, with no app to download.
• Pick one reason. The vet starter list has sick pet and injury or urgent concern (20 minutes each), vaccines (15), wellness exam (30), nail trim (10), microchip (10) and medication or food pickup (5). Your team sees the reason next to each pet, each counts for its own time in the wait, and you can rename them or change the times.
• Pet first, owner beside. The Staff Screen and the "up next" list on the TV show the pet's name with the owner beside it, and the call-up shows the pet's name, so a front desk calling out "Luna" knows who is meant.
• Room the next pet with one tap. Tap "In room 3" or "Ready" on the row, and the owner's page says "Come to room 3" or "Ready for you," with a push notification if they allowed notifications.
• Walk-ups and phone-ins go into the same line from the front desk, so the car-side owner and the one at the counter are in one list.
• Several pets on one ticket. "Add someone" puts up to five on one ticket, each with its own name and reason. Staff see each pet as its own row, marked "Family of N," and room them separately.
• "I'm not there yet." An owner running errands can tell the page how far away they are and gets one "Leave now" notice by push, or by email if push is not on, never by text.
• A cap and a closing time stop late joins when you cannot see another patient before you close.

Off until you switch each one on for a location, under Locations, Advanced settings. A clinic that leaves them off keeps the plain first-come line. None of it is clinical triage or a medical record.

• Priority lanes you control. The line is ordered by level, then arrival: urgent, accessibility, appointment, then everyone else. Staff can set a row to Urgent or Accessibility or clear it, and every change records who and why. Priority never changes who has already been called or is being seen.
• Questions you write, if you want them. Up to five yes/no questions on the join form under "Does any of this apply right now?" in your own words. A yes moves the pet up for your team to look at, and the row shows "Triage:" and the question. Only the answers that were yes are kept on the visit, and the form tells owners that an emergency means telling the front desk right away.
• Accessibility priority. If you allow it, a tick on the join form ("I need priority seating or help") moves the owner up, and the staff row says they asked for it at check-in.
• Species and breed on the staff row, from the pet's record, with a handle-with-care flag and a reactive or biting temperament shown first, so a pet that needs two hands is flagged before the room.
• Appointments go ahead of walk-ins when you want, so a booked wellness exam is not stuck behind a nail trim.
• Which vet sees which reason. Tick who may take each reason, and "Call next" for a vet skips visits they are not on. A window or room label for each person, like "Room 2," shows on the call-up on the TV and on the owner's page.
• Ticket numbers, if you prefer them. The TV and the owner's page show a number like A012 instead of a name, and the Door Tablet can print a slip with the number, the people ahead and the estimated wait.
• A longest-wait flag. Set how many minutes is too long, and anyone waiting longer is marked on the Staff Screen and counted in the Service report.
• A service report. Per vet and per reason, for the last 7 or 30 days: visits, average wait, time with the pet, the slowest tenth and the share seen within the target you set. Owners and managers can download it as a CSV.
• One limit to know. A ticket with more than one pet does not run the urgent questions or the accessibility tick when it joins, so staff set a level on those rows by hand.

• New patient (pet) form from the vet starter (pet's name, species and breed, birthday, medications and allergies, previous clinic, and a box saying they are the owner or have the owner's permission), signed on the owner's phone before they join. Ask once, every visit or once a year, and the signed copy is filed on the client's profile.
• Health Records: each pet's vaccinations (rabies and bordetella are the usual examples) and other due dates, with a photo of the certificate, marked current, expiring soon (within 14 days) or expired.
• A heads-up on the Staff Screen for anything due within 14 days, and one reminder email to the owner at the address on file, unless they unsubscribed. Texts are not live.
• An optional check-in gate, off until you turn it on: an expired record you marked as blocking stops online check-in, and an owner who is signed in sees which record expired, while anyone else only sees that a record needs updating, so typing a phone number never reveals someone's records.
• The pet's record keeps breed, weight, coat, temperament (calm, nervous, reactive or bites) and a handle-with-care flag.
• A report card at checkout. A short note on how the visit went and when to come back, and "Save and email ready for pickup" emails the owner that their pet is ready.
• Return in N weeks. Set it on a service, such as a booster or a recheck, and the receipt reads "Return in about 4 weeks," with the rebook suggestion following it.
• Licences and a cleaning log. Veterinarian and vet tech licences with number, state, expiry and a photo, and an email to the owners 30 and 7 days before one expires. The cleaning log starts from kennels, tubs, tables and tools, is ticked from the Staff Screen and prints or downloads for an inspector.
• Customer screens in seven languages: English, Spanish, Vietnamese, Korean, Portuguese (Brazil), Haitian Creole and Simplified Chinese. Owners pick one, or the page opens in the first of their browser languages it has.

• Online booking (Pro) for wellness exams and vaccines beside the walk-in line, with confirmations and reminders 24 hours and 1 hour before, by email.
• Wellness plans as memberships (Pro) and prepaid packages (Pro), with food and supplies as products at checkout.
• Deposits or a card on file where you want them.
• Not here, by design: medical records, SOAP notes, prescriptions, controlled drugs, imaging and estimates stay in your practice software.