# Walk-in Waitlist for Small Business, $29/mo | NextUp Walk-in Source: https://nextupwalkin.com/pricing > Free for 1 location and 50 check-ins a month. Walk-in is $29 a month for your first location ($19 each after); Pro, $59, adds appointments. 14-day trial. # Walk-in waitlist pricing Walk-in runs your line. Pro adds appointments, memberships, commissions and payroll. Restaurant adds your floor. Priced per location, with no setup fees and no contract. Switch or cancel any time. **Free** for one small line: 1 location, 1 team member, 50 check-ins a month, every app, no texts, no card.[Start on the Free plan](https://nextupwalkin.com/signup?plan=free) ## Walk-in Everything for a walk-in line: queue, screens, clients and payments. $29/month Your first location + $19/month for each extra location 3 team members included per location + $10/month for each extra team member [Start your free trial](https://nextupwalkin.com/signup) - Walk-in line with live waits, by QR code or link - Staff screen, TV display and door tablet - Client profiles, history and notes - Rebooking reminder emails - Checkout: cash, pay links, saved cards and card readers - Tips tracked for each person, ready for team pay statements - Insights, retention and Google reviews - An accountant package: every report for any month, quarter or year in one download - Best time to come today, each person’s own wait, wait alerts and moving to a shorter line - Family tickets and customer screens in English and six other languages - Station button, team member pages, licences and insurance, and a cleaning log - A website built from your account, with a .nextupshops.com address ($19 a month per business) - A photo gallery of your work, offline-safe staff screen, split bills and a close-out - A weekly “This week, try” summary and a first-visit certificate - A TV with a call-up spotlight, accessible call-ups and rotating content - Lookbook: photos on your services that customers pick from when they join (300 photos per location; Pro 1,500) - Apple Maps and Yelp steps, and a read-only link for ChatGPT, Claude and other AI assistants - Apps for Android, Apple TV, Roku and Fire TV (iPhone app coming soon) - Team sign-ins, passkeys, security, webhooks and API ## Pro For shops that book as well as take walk-ins, sell memberships and run commissions and payroll. $59/month Your first location + $39/month for each extra location 3 team members included per location + $10/month for each extra team member [Start your free trial](https://nextupwalkin.com/signup?plan=pro) - **Everything in Walk-in, plus** - Appointments and online booking, with reminders and calendar sync - Deposits and no-show fees - Memberships and prepaid packages - Gift cards, store credit and loyalty punch cards - Commissions, payroll export and the time clock - Tip pools and cash advances - Booth and suite rent, collected for you - Email campaigns, a one-time email list import and flash sales - Visit photos with “Last time” on the staff screen, and one-tap rebook - Overdue regulars, loyalty streaks and tiers, and client referrals - Team goals, and a suggested team on duty for the week - Ask about your business, how you compare, and review themes - Smart “anyone” bookings that use the best free team member - A waitlist for openings, and canceled times offered to the walk-in line - Your team recommends: product picks on a bill - Remove the NextUp app branding: no “Powered by NextUp Walk-in” on your pages or emails ## Restaurant For tables: the walk-in list and everything in Pro, plus your floor. $69/month Your first location + $44/month for each extra location Unlimited team members No charge for extra team members [Start your free trial](https://nextupwalkin.com/signup?plan=restaurant) - **Everything in Pro, plus** - Live drag-and-drop floor plan - Floor plan editor: tables, layout and decorations - QR ordering at every table - Guests order by seat, with notes - Servers take orders on their own sign-in - Stripe payment at the table - Split the bill by seat, evenly, by items or by amount - Pending orders dashboard - Server assignment per table - Move orders between seats - Food and drink sales in your reports, by server - Station View - Unlimited team members ## Free $0/month - 1 location - 1 team member - 50 check-ins a month (resets on the 1st) - Every app: check-in page, Staff Screen, TV Display, door tablet and phone apps - Checkout, tips and client profiles - Rebooking reminder emails - 'Powered by NextUp Walk-in' shown - No card needed to start ### Not on Free - Texts to customers - The website builder - API keys and webhooks - AI features - Insights beyond today, and report downloads - Pro and Restaurant features The owner counts as the team member. At 50 check-ins, check-in pauses until the 1st and you're offered an upgrade. A card is taken only at checkout when you upgrade, and your one 14-day trial of every Pro feature starts then. US only. Free's limits can change on 30 days' notice. [Start on Free](https://nextupwalkin.com/signup?plan=free) [Start your 14-day trial](https://nextupwalkin.com/signup) - **Your team.** Walk-in and Pro include 3 team members at every location, counted across your business. Each one after that is $10 a month ($100 a year on yearly billing). Restaurant has no limit. - **14-day free trial** with every Pro feature, whichever plan you pick. A card is needed to start, but nothing is charged until the trial ends, when the plan is charged unless you cancel first. ### [Coming from another booking app?](https://nextupwalkin.com/switching) First month free with code SWITCH on monthly billing. - Code SWITCH - Import clients yourself [How switching works](https://nextupwalkin.com/switching) [Step-by-step guides](https://nextupwalkin.com/switching#guides) ### [Refer a business](https://nextupwalkin.com/referrals) Their first paid month is free on monthly billing. - Up to a month free for you - Up to 12 a year [How referrals work](https://nextupwalkin.com/referrals) [Client referrals (Pro)](https://nextupwalkin.com/product#loyalty) Not ready for a trial? [Try the demo](https://nextupwalkin.com/try-demo), a shop that is already set up, with no sign-up and no card. ## What's in each plan Tap or hover a card for the details. ### In every paid plan Free has every app (check-in page, Staff Screen, TV Display, door tablet and phone apps), checkout, tips, client profiles and rebooking reminders too, within its limits. - The lineUnlimited visits Your price is per location, not per customer. A quiet Tuesday and a packed Saturday cost the same. - Customers join by scanning your QR code, with no app and no account - A name is all they need; phone and email are optional - Set a limit on how many can wait at once (1 to 500), or leave it open - Customers can say if they’re waiting inside, outside or in their car, and staff see it on the ticket - Live everywhereSix screens, one live line Everyone sees the same line, updated the moment someone joins or is called. Call the next person once and every screen follows. - Customer phone: their place in line and a live wait, so they can step out - TV: who is being called, who is next, the wait and a code to join, with a chime - Door Tablet: customers type their name in; the screen resets for the next person - Staff Screen: call, start and finish visits; opens with the location's PIN - Queue Status: a public link to your live wait, to share before anyone leaves home - Station Screen: a private screen for each team member that finishes one client and calls the next (not for restaurants) - Run it all from the owner dashboard: locations, team, services, branding and Insights [See the product](https://nextupwalkin.com/product) - KL**Kim Lee**(555) 010-0142 · 12 visits Last visit**3 weeks ago, with Marco**Usual**Skin fade, beard trim** Note: prefers a #2 on the sides ClientsKnow every regular A profile builds itself when someone checks in with a phone number (unless they ask not to be kept), and repeat visits are matched automatically. - Visit history, contact details, birthday, tags, photo and private staff notes - Formula notes for color and treatments - A reliability tier from their visits and no-shows - A Retention page of who hasn't been back - Add a client by hand, or import up to 50,000 from a spreadsheet or contacts file - Clients you add or import get no texts or campaigns until they check in and agree (the one-time Pro email list import sends a welcome email with an unsubscribe link first) - CheckoutTake payment when the visit is done Check out a visit and take payment in cash, by a pay link or QR code the customer pays on their phone, with their saved card, or on a Stripe card reader at the counter. - A Stripe card reader at the counter (S700, or a WisePOS E you already have), or an M2 paired to a phone in the NextUp app - Tips added at checkout go to whoever earned them - Stripe's own fee, plus NextUp Walk-in's 0.5% card fee: never on tips, at most $1 a payment - Cash and gift-card redemptions carry no fee - Branded receipts by email, with a PDF to download or print [Processing fees](https://nextupwalkin.com/pricing#processing-fees) - Team payTips and team pay Card tips land in your own Stripe account with only Stripe's fee taken out (NextUp Walk-in's card fee never touches a tip), and show on each person's statement for you to pay. - A pay ledger in Excel, with every fee shown - Commission splits and assistants come with Pro [Processing fees](https://nextupwalkin.com/pricing#processing-fees) - ReportsInsights on every visit See how the line really runs: how many came, how long they waited, when you are busiest, and how close each quoted wait came to the real one. - Walk-ins, served, average wait, no-shows and rating, against the last period - A heat map of your busiest hours and days - 7, 30 or 90 days or a custom range, for one location or all of them - Every visit exports to Excel, and a summary email arrives every Monday with up to three "This week, try" actions [See the feature page](https://nextupwalkin.com/features/insights) - How was your visit with Marcus? ★★★★★ Leave a Google review ReviewsRatings and Google reviews Once a visit is done, the customer is asked for a private 1–5 star rating. Everyone who rates is offered your Google review link: no review gating. - Low ratings come with a private comment, just for you - A Feedback page with every rating, by team member and service - Nothing is ever posted for you [See the feature page](https://nextupwalkin.com/features/reviews-and-feedback) - RetentionRebooking reminders Choose when a client is due back, from 7 to 365 days, and NextUp Walk-in emails them a reminder in your words. If they've already been back, it isn't sent. - Set per location - Only to clients who left an email and agreed to hear from you - Once per visit, with an unsubscribe link - Your team3 team members per location, included Every Walk-in and Pro location includes 3 team members, counted across your whole business. Each one after that is $10 a month ($100 a year on yearly billing). Restaurant includes unlimited team members. - Two locations include six team members, three include nine, and so on - Add or remove someone and the bill follows, prorated - Three access levels: owner, manager and staff - Team members can have their own sign-in for their book, clients, pay and schedule - The shared Staff Screen opens with one PIN per location - Every theme, with your own accent color Your brandEvery customer screen looks like you Pick a theme, set your accent color and fonts, and add your logo. Every customer screen updates the moment you save. - 14 themes: 7 light and 7 dark - 58 heading fonts, a body font and sizes you can adjust - Your accent color, checked for contrast so text stays readable - On the Check-in Page, TV, Door Tablet, status page and emails (and the booking page on Pro) - A small “Powered by NextUp Walk-in” line shows on Walk-in; Pro can remove it - Main St Barbers ~15 min 3 people waiting Join the line → Your websiteA live wait on your website Paste one line into your site and visitors see whether you are open, about how long the wait is, and a button to join the line, in your colors. - Works in Squarespace, Wix, Webflow and WordPress - Updates live, and visitors need no account - Copy the snippet from your Locations page [See the feature page](https://nextupwalkin.com/features/website-widget) - Your websiteA website built from your account Every business on a paid plan gets a draft website with an address ending .nextupshops.com. It shows your live wait, services and prices, team and hours straight from your account, so it stays up to date on its own. Nothing goes live until you press Publish. - A gallery of style kits, your choice of fonts, a layout for every section, ready-made pages (Locations, Team, Services, Contact, Gallery) and up to 20 pages - A search title and description for each page, a sitemap, and Google Search Console verification - Up to 2 of your own domains with automatic https; the booking times block needs Pro - $19 a month ($190 a year) per business, all locations included - NotificationsWeb Push notifications After joining, customers can allow notifications in their browser. When it's their turn, they get one, even with the page closed. - No app to install - Works alongside texts, or on its own - Apps · iPhone, iPad, LG and Samsung apps coming soonNextUp apps for phones and TVs The dashboard and Staff Screen as an app, a client app in your colors for the regulars you invite, and the waiting-room display as a native TV app. Everything also runs in a browser. - Push notifications for you and your team in the NextUp app (Android now, iPhone coming soon) - Clients join, message your team (and book, on Pro), from your own app link - Apple TV, Roku and Fire TV apps pair with a short code from your dashboard - Joining the line never needs an app - The lineWaits customers can plan around The Check-in Page does more than quote a number: it shows the best time to come today, each team member’s own wait, and lets customers ask to hear when the wait is shorter. - Best time to come today: the lowest expected wait by quarter-hour, from the same weekday over 8 weeks and the live line - When customers choose a team member, each one’s own wait, plus First available - A "Tell me when the wait is shorter" alert when the wait is over 10 minutes (by email) - Call-time ranges ("called in about 15–25 min") from your real service times - When a sister location’s wait is much shorter, customers are offered a move there; never automatic - The lineFamily and group tickets One check-in for a parent and the kids, or a group of friends. Each person gets their own place and their own service. - Add up to 5 more people on the join form - Every type except restaurants, which keep party size for a table - Customers say where they’re waiting: inside, outside or in their car - For customersRead it in their language Customer screens come in English, Spanish, Vietnamese, Korean, Portuguese (Brazil), Haitian Creole and Simplified Chinese. - The non-English languages are machine-drafted; tell us what to fix - An "Includes" list under each service, wherever customers pick it - On the floorA hands-free "Done, next" button Give each team member a secret link to open on a cheap phone or tablet at their station. One tap finishes the current client and calls the next. - One link per team member, shown once as a URL and a QR code - No sign-in or PIN to type with gloves on - Not for restaurants - Your teamA page for each team member Every team member with a booking handle gets a public page: their photo, their role in your business’s own words, their services with prices, and the live wait or a way to book. - Share it from their Instagram or business card - Appointments to book on it need Pro - Licences and insurance per person, with expiry reminders - ComplianceLicences, insurance and a cleaning log Keep each team member’s licences and insurance with expiry reminders, and tick off a per-location cleaning checklist each shift. Both start from a list for your type of business. - Licence types for all 16 kinds of business - A starter cleaning checklist per business type, printable for the wall or an inspector - Ticked off per shift, with who did it and when - CheckoutUnpaid bills, walkouts and close-out Mark a visit "left without paying" and it follows the client to their next check-in. At closing time, the close-out shows who didn’t pay, money in by method and the difference against your count. - An Unpaid tab with Collect; one payment covers today’s bill and earlier unpaid ones - Splitting a bill takes three steps, with one tip per bill - A difference needs a reason before you close - ClientsLookbook: pick a look when you join Add photos to the services you already list, in sections, with a sold-out mark. Customers pick a look on the join form, your team sees it on their ticket, and the TV can show your styles between calls. - Up to 12 photos per item; 300 photos per location on Walk-in, 1,500 on Pro - Named for your trade, like Flash & Portfolio for tattoo studios or Specials for restaurants - The pick is a note for your team: it does not change the service or the wait [See the feature page](https://nextupwalkin.com/features/lookbook) - ClientsA certificate for a first visit Tick "First ever visit" and the client gets a printable, shareable certificate with your logo, their first name and the date. - In the business type’s own words, like "First haircut" - Every plan - In the waiting roomCall-up spotlight and accessible call-ups Turn on a full-screen "You're up!" with the client’s first name, their team member’s photo and a chime. Between calls the TV can rotate the wait, flash sales, your Lookbook styles, recent 4–5 star reviews and, on the web TV, the best time to visit. - Spoken call-ups in English or Spanish, and a large-text, high-contrast view, on the web TV - The spotlight, chime and rotating wait, sales and review cards are also on the Apple TV and Roku apps - Reviews show only when public reviews are on - Getting foundAI assistants can find your wait Assistants that support MCP, like ChatGPT and Claude, can look up your business, its live wait, services and hours, and send the customer to check in or book. It is read-only and needs no sign-in. - Copy-ready steps to add check-in or booking to your Apple Maps place card and Yelp page - Nothing for you to install or switch on - SecuritySecurity on every plan The same protection whether you have one location or ten. Nothing to buy and nothing to switch on first. - Two-factor authentication with any authenticator app, plus recovery codes - Passkeys on the website: sign in with Face ID, a fingerprint or your device PIN, which counts as both factors (not yet in the phone apps) - Owner and manager roles, enforced on the server - An audit trail of who changed what, kept for 3 years - Encrypted in transit (TLS 1.2+) and encrypted backups every 6 hours [How we do it](https://nextupwalkin.com/security) - GrowingAdd a location in a minute Each new location is $19 a month on Walk-in, $39 on Pro or $44 on Restaurant, charged only for what's left of the current cycle. - Each location has its own line, screens, QR code, settings and texts - Each Walk-in or Pro location adds 3 more included team members - Remove a location and your bill goes down - Each location after the first costs less than the first - BillingCancel in a couple of clicks No phone call, no email, no contract. Cancel from Manage billing and keep full access until the period ends. - Only owners can change the subscription - Afterwards the business moves to the Free plan: nothing is deleted, one location keeps taking up to 50 check-ins a month, and the rest is kept and paused until you subscribe again ### Added in the Pro and Restaurant plans - AppointmentsAppointments beside the walk-in line Customers pick a service, a person (or anyone) and an open time from your Check-in Page. Booked visits count in the walk-in wait, so quotes stay honest. - Reminders 24 hours and 1 hour before - Customers reschedule or cancel themselves, up to 2 hours before - Hours and time off per person, and Google Calendar if they connect it - Repeating visits: weekly, every two weeks or monthly - A canceled time goes to the first walk-in it fits, and a waitlist for openings tells people when a full day frees up [See the feature page](https://nextupwalkin.com/features/calendar-and-online-booking) - AppointmentsNo-show protection Ask for a card on file or a deposit when someone books. If they don’t show, staff can charge your no-show fee from the appointment. It’s never automatic. - Deposits are refunded on their own if they cancel before your cutoff - Customers see the deposit and the cutoff before they pay - Paid by card: Stripe's fee and NextUp Walk-in's 0.5% card fee (at most $1) come out of each payment [See the feature page](https://nextupwalkin.com/features/no-show-protection) - Cut Club$45/month - 2 haircuts every month - 10% off other services Join Recurring revenueMemberships and packages Sell a monthly or yearly plan with visits, a discount, or both. Customers sign up from your own memberships page and are billed automatically. - Member discounts apply at checkout by phone number - A shareable link and a printable QR code for your sign-up page - Prepaid packages, like 10 haircuts, are redeemed one visit at a time - Paid by card: Stripe's fee and NextUp Walk-in's 0.5% card fee (at most $1) come out of each payment [See the feature page](https://nextupwalkin.com/features/memberships-and-packages) - Skin fade$40.00 Beard trim$15.00 Gift card ··7F3K−$50.00 Due$5.00 Gift cardsGift cards, redeemed at checkout Create a gift card with a balance and a code, then apply it at checkout. Any amount left stays on the card for next time. - Codes are made for you (8 characters), or set your own - Add a recipient, a note and an expiry date if you like - Pay part of a bill with a card and the rest any other way - Every card keeps a history of what it paid for [See the feature page](https://nextupwalkin.com/features/gift-cards) - LoyaltyA punch card they never lose A punch card in your accent color, fonts and logo, tied to the customer’s phone number. Nothing to print and nothing for them to install. - You choose the goal, the reward and the icon stamped in every slot - Stamp every finished visit automatically, or only when staff tap + Stamp - Customers see their card when they check in and on their spot in line - At the goal, staff see Redeem reward and the card starts again [See the feature page](https://nextupwalkin.com/features/loyalty) - MarketingEmail campaigns Win back clients who have drifted, thank your regulars, or announce something new, to customers who ticked "Stay in the loop" when they checked in. - Audiences: recent, lapsed, regulars, birthdays this month or a tag - Ready-made templates for your industry, or three drafts written for you - A live phone and desktop preview, and a test send to yourself - Send now or schedule it; every email has your postal address and an unsubscribe link - Plus a one-time import of clients seen in the last 12 months, each welcomed with an unsubscribe link first [See the feature page](https://nextupwalkin.com/features/offer-codes) - Flash sale · today until 6 PMHaircut$35**$28** Beard trim$20**$15** PromotionsFlash sales Fill a quiet afternoon: the sale price shows on your booking page next to the original, with no coupon codes to hand out. - All services or the ones you pick - Schedule it ahead; it starts and ends on its own - 50 ready-made sales to start from, or save your own - Comes off at checkout automatically, walk-ins included [See the feature page](https://nextupwalkin.com/features/flash-sales) - Team payCommissions, worked out for you Set a percentage or a flat amount per service for each person, with higher tiers as their revenue grows. - A different rate for a person on a particular service - A report of revenue, tips and what each person is owed - Refunds come off first; no-shows never count - Statements as branded PDFs or Excel, and each person sees their own [See the feature page](https://nextupwalkin.com/features/commissions-and-tip-pools) - NameHoursComm.Tips Sofia R.38.5$1,142$386 Marco D.31.0$918$297 Ines K.24.25$640$212 PayrollTime clock and payroll export The staff screen's On duty switch records each shift. At pay time, export hours, commission, tips, cash tips and advances in your payroll provider's format. - Gusto, RUN Powered by ADP, ADP Workforce Now or QuickBooks Payroll - Checks before you export: missing IDs, open shifts, unsent tips - Shifts left open are closed at closing time and flagged - Every edit to a shift is logged, before and after [See the feature page](https://nextupwalkin.com/features/time-clock) - Tip pool, by hours**$420** Sofia $172Marco $139Ines $109 TipsTip pools and advances Pool tips for the period and split them fairly, and give an advance that comes back on its own. - Pools weekly, every two weeks, twice a month or monthly - Review the shares, or they go on the statements on their own 3 days after the period - Advances taken off the person's statement or payroll, never from their tips [See the feature page](https://nextupwalkin.com/features/commissions-and-tip-pools) - Booth rentBooth and suite rent, collected for you Set each renter's rent and schedule, and NextUp Walk-in collects it: from what their customers paid them online first, then by card or bank. - Rent weekly, every two weeks or monthly - Owed rent: charge it, carry it over, waive it or mark it paid - No NextUp Walk-in card fee on rent; Stripe's fee applies when it's paid by card or bank [Processing fees](https://nextupwalkin.com/pricing#processing-fees) - RetentionBring regulars back, one tap See clients past their own usual gap with nothing booked, most overdue first, and reach out in a tap. At checkout, Book their next visit offers the three open times nearest the client’s rhythm. - Not for restaurants or service counters - Booking the next visit is for types that take appointments - Smart "anyone" bookings can place an "anyone" appointment with the best free team member (an owner switch per location, off by default) - LoyaltyStreaks, tiers and client referrals Reward clients who come back on schedule with streaks and tiers on top of the punch card. Turn on client referrals and a friend’s first visit earns them a discount and the referrer store credit. - Referrals are off until you turn them on and fund them yourself; the default is $5 off and $5 store credit - A yearly cap per referrer [See the feature page](https://nextupwalkin.com/features/client-referrals) - ClientsVisit photos and "Last time" Add up to three photos and a note to a visit from the Staff Screen. When that client is called next time, their last visit is on screen. - Works for every business type: a cut, a colour, a tune-up, a groom - Clients can see their own visit photos - InsightsOwner insights that suggest what to do Ask a plain-language question about your own numbers. Compare your median wait, no-show rate, rebook rate and average ticket with businesses of your type and size. See how many people to have on each open hour, and the themes in your reviews. - Ask about your business answers questions from your own data, for owners and managers - How you compare uses the last 90 days against businesses of the same type and size - Suggested team on duty: people needed per open hour for the next 7 days, on the Hours page - Review themes: top praise and complaints from 90 days of feedback, with a suggested reply per comment [See the feature page](https://nextupwalkin.com/features/insights#ask) - Team payTeam goals Set monthly targets for each team member, like visits, average ticket, product sales or review rating, and choose whether the team sees a leaderboard. - Progress comes from your real visits - Off until an owner turns it on ## Estimate your cost Pick a plan, then set your locations and your team. Number of locations 1 location Team members, across every location 4 team members NextUp Walk-inWalk-in $39/month - Walk-in, 1 location**$29** - 1 more team member × $10**$10** Switch to NextUp Walk-in and save up to **$480** a year* The same setup, priced elsewhere - Typical booking appStarter, billed yearlyabout **$50**/monthSave about $11/mo with us* - Typical salon suiteStarterabout **$79**/monthSave about $40/mo with us* - Typical POS add-onPlusabout **$49**/monthSave about $10/mo with us* *Estimates, our best effort at a fair comparison: their published prices for 1 location and 4 team members, checked October 2026. Not a quote; their actual pricing can differ, so check with them. Subscription only; card fees not included. [Compare apps](https://nextupwalkin.com/compare) ## Payment processing fees, in plain numbers When customers pay by card through NextUp Walk-in (a pay link, a saved card, a card reader, a deposit or a table bill), Stripe processes the payment and charges its own fee, with nothing added to it. NextUp Walk-in adds a small card fee of its own, never on tips. Card payments through NextUp Walk-in are also screened for fraud with Stripe Radar — fraud prevention included in the platform, with no separate tool to buy or switch on. 0.5%NextUp Walk-in's card fee ### Small, capped at $1, and never on tips. On top of Stripe's fee, NextUp Walk-in keeps 0.5% of each card payment, never more than $1, however big the bill. Tips carry only Stripe's processing fee. Cash, gift-card redemptions and booth rent carry no NextUp Walk-in fee. ### Capped at $1 On top of Stripe's processing fee, NextUp Walk-in's fee is 0.5% of a card payment, never more than one dollar ($1). A $200 service and a $2,000 package carry the same $1 NextUp Walk-in fee. ### Tips stay yours NextUp Walk-in never charges a fee on tips. Only Stripe's processing fee applies, and you choose whether the tip or the business covers it. ### Not on everything Cash, gift-card redemptions, store credit you spend and booth rent carry no NextUp Walk-in fee. It only ever applies to card payments. ### No booking fee Your clients pay no booking fee to book with you online. What happensFeeWho pays it **Card payment**A US card, online or saved: tips, bills, deposits, no-show fees, memberships, rent2.9% + 30¢Comes out of the payment. On tips, you choose: the tip or the business. **Card on a Stripe card reader**Tapped, dipped or swiped at the counter or on the M2 in the NextUp app2.7% + 5¢Comes out of the payment **Card issued outside the US**Stripe adds 1.5% to its card fee. NextUp Walk-in's fee doesn't change+ 1.5%Comes out of the payment **NextUp Walk-in's card fee**On card payments you take through NextUp Walk-in. Never on tips, cash, gift cards or rent0.5%, at most $1Comes out of the payment, not the tip **Rent paid from a US bank account**Lower than a card; takes a few days to clear0.8%, at most $5Comes out of the rent **Rent taken off a renter's statement**Taken off what the business owes the renterNo fee— **A refund**Stripe keeps its original fee; NextUp Walk-in's fee on the refunded part is returnedStripe's fee keptThe business **A dispute (chargeback)**When a customer disputes a charge with their bank$15The business A $20 tip by card**$19.12 to your team member**Stripe's fee: $0.88. No NextUp Walk-in fee on tips, and the full $20 if the business covers tip fees. A $50 deposit by card**$48.00 to you**Stripe's fee: $1.75, plus NextUp Walk-in's 0.5%: 25¢ A $300 bill by card**$290.00 to you**Stripe's fee: $9.00, plus NextUp Walk-in's fee: $1 (the cap) $1,400 monthly rent by bank**$1,395 to you**Stripe's fee: $5 (the cap). No NextUp Walk-in fee on rent Stripe's standard US rates as of October 2026. Stripe sets these rates and can change them; the current ones are at [stripe.com/pricing](https://stripe.com/pricing). Every fee, Stripe's and NextUp Walk-in's, shows on your payout records and exports. These fees apply only to payments you take through NextUp Walk-in, online or at the counter. Money you take another way, like cash, your own card machine, or Venmo or Cash App sent straight to you, never passes through NextUp Walk-in, so nothing comes out of it for us or Stripe. ## Billing questions Is there really a free trial? Yes — 14 days, with every Pro feature, whichever plan you pick, once per business. A card is needed to start, but nothing is charged until the trial ends, when the plan is charged unless you cancel first. If you cancel before then, you are not billed. Or [start on Free](https://nextupwalkin.com/signup?plan=free) with no card: 1 location, 1 team member and 50 check-ins a month. What is the difference between Walk-in, Pro and Restaurant? Walk-in has everything for running a walk-in line: the queue, the staff screen, the TV and door tablet, client profiles, rebooking reminder emails (on every plan, Free included), checkout and card payments, tips and team pay statements, insights and reviews, wait forecasts, family tickets, customer screens in six more languages, team member pages, licences and a cleaning log. Pro adds appointments and online booking, deposits and no-show fees, memberships and packages, gift cards, store credit, loyalty punch cards, commissions, payroll and the time clock, tip pools, booth rent, cash advances, email campaigns with a one-time email list import, automated win-back and no-show follow-up journey emails, flash sales, visit photos, one-tap rebook, overdue regulars, loyalty tiers, client referrals, team goals, how you compare, a suggested team on duty, review themes, Ask about your business and smart “anyone” bookings. Restaurant has everything in Pro, plus the floor plan, QR ordering and payment at the table, with no limit on team members. How do team members count? On Walk-in and Pro, every location includes 3 team members, counted across your whole business: two locations include 6, three include 9. Each team member after that is $10 a month, or $100 a year on yearly billing. Add or remove someone and your bill follows, prorated. Restaurant has no limit and no charge for team members. Does NextUp Walk-in take a cut of my payments? A small, capped one. On each card payment you take through NextUp Walk-in, Stripe charges its own processing fee, with nothing added to it, and NextUp Walk-in's card fee is 0.5%, at most $1 a payment. It is never charged on tips, cash, gift-card redemptions, store credit spent or booth rent. What happens if my trial or subscription lapses? Your business moves to the Free plan. Nothing is deleted: one location keeps taking up to 50 check-ins a month with one team member, and everything above Free's limits (other locations, team members, texts and Pro features) is kept and paused until you subscribe again. If a renewal payment fails, everything keeps working for 7 days while you update your card. Can I add locations later? Yes, any time. New locations are billed at your plan's rate for each additional location and prorated for the time left in your billing cycle. Can I switch plans? Yes, any time, from Billing. The change takes effect straight away and is prorated: an upgrade is charged the difference for the rest of the billing period, and a downgrade leaves a credit for the unused part on your next invoice. Moving from Pro to Walk-in keeps what's already under way: booked appointments go ahead, members keep their memberships, gift card balances can still be spent and rent agreements carry on. You just can't set up new ones. I'm switching from another app. Is there a deal? Yes. Enter the code SWITCH on the checkout page where you add your card, on monthly billing, and your first paid month (after the free trial) is free. Coming from any other booking app, import your client list yourself in a few minutes. You see every row before it saves, and you can undo it for 7 days. Questions? Email [support@nextupwalkin.com](mailto:support@nextupwalkin.com). How do referrals work? Copy your referral link from Billing and send it to another business. When they sign up through it, their first paid month is free on monthly billing. You get a credit worth one month of your plan, up to the amount of their first payment, once they start paying, for up to 12 referrals a year. How do I cancel? Cancel any time from your billing portal, powered by Stripe. There's no phone call or email required. What uptime does NextUp Walk-in commit to? A 99% monthly uptime target for signing in, joining a line and running the queue, set in the Terms of Service, with a credit on that month's subscription when a month falls short. [How the line keeps running on a busy day](https://nextupwalkin.com/blog/walk-in-line-reliability-saturday). Is it cheaper with lots of locations? Yes: each location after your first costs less, $19 a month on Walk-in, $39 on Pro or $44 on Restaurant, and that rate holds however many you add, with no volume tiers to negotiate. Add up to 50 yourself from your dashboard; for more, email [support@nextupwalkin.com](mailto:support@nextupwalkin.com) and we'll raise your limit. Opening several at once? We'll help you set them up. ## What owners say - We have a lot of barbers in the shop, and with a paper clipboard nobody could keep track of who was next or how long the wait really was. People would walk in, see the clipboard and a room full of people, and a lot of them, parents with kids especially, would figure it was going to take forever and walk right back out. And when someone asked a barber how long it would be, that barber often didn't know, so we'd give the wrong answer and lose them anyway. Now they check in on the kiosk, look up at the TV, or scan the QR code on our front window before they even walk in. Everybody can see where they stand. It finally feels like a modern shop. **Trinidad Corrales**Owner, Fade Factor, Jacksonville NCTrinidad earns money from NextUp Walk-in.[Read the full story](https://nextupwalkin.com/customers/fade-factor) ## How much are abandoned visits costing you? Some people who join a walk-in line are never served. They cancel, or the wait runs out. Enter your weekly visits, your walk-out rate and your average ticket. Your shop Weekly walk-ins150 Per location, across all days. A busy barbershop might see 150–300. Walk-out rate10% Example: 10%, change to match your shop. The share of people who join and are never served. Average service price$35 Haircut, nail set, oil change, grooming session, etc. Number of locations1 NextUp Walk-in is $29/mo for the first, $19/mo each additional, with 3 team members included at each. JOINED VISITS NEVER SERVED $27,300 About 780 joined visits a year, at 10%, times your ticket. This is not recovered revenue. NextUp Walk-in, per year$348 [Start your free trial](https://nextupwalkin.com/signup)Every Pro feature in the trial. A few minutes to put the first location online. The walk-out rate is yours to set: the example is not a measured figure. People who never join are outside it. The result is an estimate from your inputs, not recovered revenue. [Full calculator →](https://nextupwalkin.com/tools/walk-out-calculator) ## Give your customers their time back. 14 days free, with every Pro feature. [Start your free trial](https://nextupwalkin.com/signup) [Get set up with us](https://nextupwalkin.com/contact?topic=setup)