# Med Spa Walk-in App for Consults | NextUp Walk-in Source: https://nextupwalkin.com/industries/med-spas > A med spa walk-in app: free consults join a live line, booked treatments keep their time, and intake and consent forms are signed on the guest's phone. # Walk-in waitlist and check-in app for med spas Free consults at the front, booked treatments on the calendar. A guest scans the code, picks a consult, a facial or a laser session, fills in your intake form on her phone and waits wherever she likes. Your injector or esthetician reads her answers before she is called back. Walk-in consults and booked treatments share one schedule, so neither one steals the other's room. [Start your free trial](https://nextupwalkin.com/signup) [See pricing](https://nextupwalkin.com/pricing) No card? [Start on Free](https://nextupwalkin.com/signup?plan=free): 1 location, 50 check-ins a month. **Mira**, your guide for med spasA consult-and-treatment day, from the front desk. - Intake and consent forms signed on her phone - Walk-in consults beside booked treatments - No app for your guests Now Calling Laura B. **Taylor**is ready for you Up Next - 1Kenji O. - 2Rosa M. ~20 min Current Wait ~20 min Scan to join the line 4 PM73° 5 PM71° 6 PM68° Sound onNextUp Walk-in On the TV 9:41First nameRosa Last name Mobile (Optional)(555) 555-0123Who would you like?Any**First available**Fastest**Taylor**About 20 minJoin the line YOU'RE IN LINE#3RosaAbout 20 min. Watch the TV for your name.**Follow your place live**Scan the QR code with your phone to follow your place in line and leave if plans change.Done (30) At the door 9:41 Walk to Riley - Turn left2 ft - Turn right29 ft - Turn left4 ft - Station 9, at the back Not where you are? You YouYour routeStation 9 I'm on my wayI'm here 9:41 Your spot#2About **20 min**· around 3:40 PM1 person ahead of you This page updates live. Feel free to step out. In line as Rosa M. Leave the line Glow Aesthetics Rosa M. You're up!**Taylor** is ready for you.Head to the front now. Running late?Let Glow Aesthetics know when you'll be there.On my way, 2 min5 min10 minSorry, I can't make it On their phone $0 Free plan: 1 location, 50 check-ins a month $29 a month for your first location 2 min to set up your first location 15 trades, each with its own words and screens ## A Saturday with consults and booked treatments An example day, hour by hour, with the line on everyone's phone. Example day9:00 The line opens on its own. Four treatments are booked for the day, each with the intake form already signed. The line, shown as an example - 9:00: The line opens on its own. Four treatments are booked for the day, each with the intake form already signed. - 10:30: A woman scans the code at the door for a free consult. She picks the service, fills in the intake form on her phone and sees a wait of twenty minutes. - 10:40: She walks next door for coffee. Her place stays on her phone, and a leave-now nudge arrives when her turn is close. - 11:15: A facial runs ten minutes long. The wait on every phone moves with it, and nobody at the desk has to apologize one guest at a time. - 12:00: A guest who joined for a consult mentions a package. The provider adds a note to her profile so the next visit starts from there. - 1:30: A booked guest cancels. The time opens, and the first walk-in it fits is called in. - 3:00: Two friends join on one ticket of two, each for her own treatment. - 4:00: The line reaches your cap. The join page says it is full, and people who were driving over choose another day. - Tuesday: You open the overdue list on Pro, see eleven regulars past their usual gap and send the ones who agreed to hear from you an email with a rebook link. - Monday: The summary email shows your busiest hours, walk-ins and the people who left the line. Today ## What a Saturday looks like without it Where the time goes today, before anything changes. **Mira**A consult-and-treatment day, from the front desk.Illustrated character - 01 ### Free consults that wander in at the worst time Someone saw your page last night and walks in at noon to ask about lip filler or laser hair removal. Your provider is in the middle of a booked treatment, the front desk says "someone will be right with you" and the guest sits for forty minutes with no idea how long it is. Half of them leave and are not seen again. - 02 ### A treatment room that runs behind all day A forty-five minute facial runs fifty-five. A numbing cream needs twenty minutes to sit. The next booked guest is already in the lobby, the walk-in is behind her, and nobody knows whose turn it really is. One long visit pushes every visit after it. - 03 ### Paperwork that eats the appointment A new guest arrives, gets a clipboard with three pages and fills it in at the front desk while her booked time ticks away. Half the questions are illegible by the time the provider reads them. The treatment starts late, or starts before anyone has read the answers. - 04 ### Privacy in a small lobby Guests come in for things they may not want to say out loud. Asking "what are you here for?" at the counter, with two other people on the sofa, is the moment a nervous first-timer decides to leave. - 05 ### Consultation notes that live in someone's head The provider says she prefers a light hand around the eyes, that she is thinking about waiting on a bigger treatment, that she asked about packages. A month later the guest returns, a different provider sees her, and none of it comes along. - 06 ### Regulars you stop hearing from A guest who comes every eight weeks quietly goes to twelve and then to never. Nobody notices until the slow month, and there is no list of who is overdue. Your best repeat revenue leaves without a word. - 01 ### A live line for the consult at the front Walk-in consults join a line with a real wait on her phone, next to your booked treatments. She sees where she stands, goes for a coffee and comes back when her turn is close. - 02 ### Each treatment counts its own minutes Set the minutes for a consult, a facial, a peel and a laser session, and set each provider's own times. The wait adds up what is really in the rooms, and counts how long the current visit has run. - 03 ### Intake and consent on her phone, before the room The form you build is signed on her phone before she joins or books, filed on her profile with the date and time, and read by your provider before she is called. The clipboard stays in the drawer. - 04 ### Check in without saying why She joins on her own phone or on the kiosk tablet at the counter and picks the service there. The front desk greets her by name and never announces the reason for her visit. - 05 ### Notes that follow the guest Every guest has a profile with visit history and staff notes, found by phone number. The provider who sees her next month reads what the last one wrote. - 06 ### Bring regulars back On Pro, see who is past her usual gap and rebook her in one tap, send an email campaign to guests who agreed to hear from you, and sell packages and memberships for the visits she already repeats. Example: the same day for med spas, before and after. What changes ## How NextUp Walk-in helps What changes once the line lives on a phone, not on paper. 1 ### A live line for the consult at the front Walk-in consults join a line with a real wait on her phone, next to your booked treatments. She sees where she stands, goes for a coffee and comes back when her turn is close. 2 ### Each treatment counts its own minutes Set the minutes for a consult, a facial, a peel and a laser session, and set each provider's own times. The wait adds up what is really in the rooms, and counts how long the current visit has run. 3 ### Intake and consent on her phone, before the room The form you build is signed on her phone before she joins or books, filed on her profile with the date and time, and read by your provider before she is called. The clipboard stays in the drawer. 4 ### Check in without saying why She joins on her own phone or on the kiosk tablet at the counter and picks the service there. The front desk greets her by name and never announces the reason for her visit. 5 ### Notes that follow the guest Every guest has a profile with visit history and staff notes, found by phone number. The provider who sees her next month reads what the last one wrote. 6 ### Bring regulars back On Pro, see who is past her usual gap and rebook her in one tap, send an email campaign to guests who agreed to hear from you, and sell packages and memberships for the visits she already repeats. ## Built for med spas The parts of NextUp Walk-in med spas use most. Each one has its own page, with pictures. - [Calendar and online bookingProA calendar that’s a joy to look at, a booking page your customers will love, and your walk-in line right beside it.](https://nextupwalkin.com/features/calendar-and-online-booking) - [No-show protectionProAsk for a card on file or a deposit when someone books.](https://nextupwalkin.com/features/no-show-protection) - [Commissions and tip poolsProSet a rate for each person, share the tips across the team, and when the period ends NextUp Walk-in shows what each person is owed and how it was worked out.](https://nextupwalkin.com/features/commissions-and-tip-pools) - [Memberships and packagesProSell memberships billed monthly or yearly, and prepaid packages redeemed one visit at a time.](https://nextupwalkin.com/features/memberships-and-packages) - [LoyaltyProA digital stamp card in your colors, font and logo, with a reward you choose.](https://nextupwalkin.com/features/loyalty) - [Reviews and feedbackEvery planAfter a visit, clients leave a private rating and a comment.](https://nextupwalkin.com/features/reviews-and-feedback) ## How NextUp Walk-in runs your med spa Every feature here is in NextUp Walk-in today. The ones marked Pro come with NextUp Walk-in Pro; the rest are on every paid plan. [Compare plans](https://nextupwalkin.com/pricing). ### The walk-in line Every plan - **Check in from a QR code, a link or a tablet.** The code at your door or desk, a link in your Instagram bio or Google profile, or kiosk mode on a tablet in the lobby. A guest gives a name, with no app and no account. - **Services with their own minutes.** Free consult, skin analysis, hydrating facial, chemical peel, microneedling, laser session, injectables follow-up: each counts for its own time and the wait adds up each guest's choices. - **Per-provider times.** If one provider finishes a laser session in 30 minutes and another takes 45, set it per person. The wait uses each person's times and counts how long the current guest has been in the room. - **Pick a provider or "Anyone".** A guest who wants her usual injector chooses her and sees her wait. "Anyone" goes to the first provider who opens up. - **Kiosk mode that starts clean.** One guest's choices are never left on the screen for the next, so nobody reads what the person before her came in for. - **Add friends on one ticket.** A bridal party booked for facials, or two friends coming for a consult, join together with up to five people, each with her own service and provider. ### Intake, consent and client notes - **A form you build.** Add the questions you ask before a visit, from skin concerns and allergies to medications and consent wording you or your advisors have written. It is signed on her phone before she joins or books, with photo questions if you want a picture of the area. - **Ask once, once a year or every visit.** Choose how often a returning guest signs, so a regular is not filling in the same pages every eight weeks. - **Filed on the guest.** The signed answers sit on her profile with the date and time, so the provider reads them before she is called. - **Staff notes and visit history.** Found by phone number: what she likes, what she is thinking about for next time, a reminder to go gently. - **Import your guest list** from your old system or contacts, up to 50,000, with notes, birthdays and tags mapped from your columns. - **Seven languages** on the join screens, following the language her phone is set to, so she reads the form and her wait in her own words. - **What it is not.** NextUp Walk-in is not a medical record system. It holds the forms you build and the notes your staff write. Your license, your consent wording and the records you must keep are yours, and a clinic keeps clinical charts in the system it already uses for them. ### Keep the rooms turning - **The staff screen.** Call next, seat, done, no-show and re-call from any tablet or phone. - **Station button.** A private link per provider for a phone or tablet in the room. One big button finishes the visit and calls the next guest. - **The TV in the lobby:** now calling, up next, the current wait and a QR code for walk-ins, in your colors and logo. - **Free to step out.** Her place lives on her phone with a leave-now nudge. If she is called and does not come in, tap "Are you still coming?" and she answers 2, 5 or 10 minutes. - **Hours and a cap.** The line opens and closes on its own, stops walk-ins a set time before close and says the line is full when you reach your cap. - **Insights.** Busiest hours by weekday and hour, walk-ins, people who left the line and quoted versus real waits, so you can see when consults really arrive. - **Reviews.** After the visit she rates it from 1 to 5, and every guest is offered your Google review link, whatever she rated. - **Skincare at checkout.** Sunscreen, serums and aftercare sets go on the same bill as the treatment, with stock that drops as you sell and tips tracked for each provider. ### Booked treatments and bringing them back Pro - **Online booking** with deposits or a card on file, no-show protection, email reminders 24 hours and 1 hour before and a refund cutoff you set. - **Rooms and equipment.** Tell a service it needs the laser room, and online booking only offers times when that room is free. - **Packages and memberships:** a prepaid series of facials, a monthly skin membership, with the member discount taken off at checkout. - **Gift cards** guests can buy for a treatment or a dollar amount, and loyalty stamp cards for the visits that repeat. - **Overdue regulars and one-tap rebook** for the guest past her usual gap. - **Email campaigns and flash sales** for a slow midweek morning, sent to guests who agreed to hear from you. ## See NextUp Walk-in set up for med spas Six screens, one system, always in sync — styled the way your customers and team will actually see it. ## Why med spas move off the clipboard - **From paper intake:** the guest signs on her phone before the room, and her answers sit on her profile where the provider reads them, not on a page in a folder. - **From an appointment-only booking tool:** those assume everyone books. This adds a real walk-in line for consults and a live wait on her phone, and on Pro you keep online booking, deposits and reminders. - **From a phone that rings all day:** guests stop calling to ask whether you can fit a consult in. The wait is on your join page. - **Your history comes with you:** import your guest list yourself, with notes and birthdays mapped from your columns, so a regular is not a stranger on her first visit. - **Your guests stay yours:** your booking page shows only your clinic. There is no marketplace listing another med spa beside you. - **Switching offer:** your first month free on monthly billing with the code **SWITCH**, and you import your guest list yourself in a few minutes. [See the switching guides](https://nextupwalkin.com/switching). [Start your free trial](https://nextupwalkin.com/signup) [See pricing](https://nextupwalkin.com/pricing) More for this kind of business Also built for **Comparing waitlist apps?** See how NextUp Walk-in compares with other booking apps: price per location, texts included, and who each app is actually built for. [See comparison](https://nextupwalkin.com/compare) Questions ## Med spas: common questions What is a med spa walk-in app? It is a check-in and waitlist for med spas and aesthetic clinics that take walk-in consults beside booked treatments. A guest scans a code or taps a link, picks a service, fills in your form and watches her place and wait on her phone. Your provider sees her answers before she is called. Can we take free consults as walk-ins and still run booked treatments? Yes. The walk-in line runs on every plan. On the Pro plan, booked treatments sit on the calendar with deposits and reminders, and walk-in consults join the line beside them. A cancelled time can go to the first walk-in it fits. Can guests fill in an intake form before they arrive? Yes. Build the form with the questions you ask, make it required, and it is signed on her phone before she joins or books. It is filed on her profile with the date and time. You choose whether a returning guest signs once, once a year or every visit. Is NextUp Walk-in a medical record system? No. It holds the intake forms you build and the notes your staff write, and it is not an electronic medical record. It does not chart treatments, mark up images or hold prescribing tools. Your license, your consent wording and the records you are required to keep stay your own responsibility. Who writes the consent wording? You do. NextUp Walk-in gives you the form builder and the signature on her phone, but it does not give legal or medical advice and does not supply consent text that fits your state or your license. Many clinics have their own wording reviewed by their own advisors before they put it in the form. Can a guest upload a photo with her intake form? Yes, a form can include a photo question, so you can ask for a picture of the area she wants to talk about. It is filed on her profile with the rest of her answers. Decide for yourself what you ask for and how your clinic keeps it. How do guests check in privately? They join on their own phone, or on the kiosk tablet at your desk, and pick the service there. Kiosk mode never keeps one guest's details for the next, so nobody has to say the reason for her visit out loud at the front. Can guests wait outside the clinic? Yes. Her place and wait live on her phone with a leave-now nudge. She can shop, get coffee or wait in the car, and "Are you still coming?" lets her answer in 2, 5 or 10 minutes. Do guests have to download an app? No. They scan your QR code or tap your link and join in their phone's browser with a name and no account. How do you estimate the wait for different treatments? Set each service's minutes and each provider's own times. In services mode the wait adds up each guest's choices and counts how long current visits have been going. Insights compares the waits you quoted with the real ones, so you can tune your minutes. Can we sell packages and memberships? Yes, on the Pro plan. Sell a prepaid series of facials or a monthly skin membership with the visits you set and the member discount at checkout. Gift cards and loyalty stamp cards are on Pro as well. Can we take deposits for treatments? Yes, on Pro. Online booking can take a deposit or keep a card on file, with a refund cutoff you set and no-show protection, which suits a clinic whose provider time is the product. Does it send reminders? On Pro, booked guests get an email reminder 24 hours and 1 hour before the visit. Walk-in guests follow their place on their phone, with a leave-now nudge when their turn is close. NextUp Walk-in does not send texts to customers. Can I show the wait on a TV in the lobby? Yes. A TV with an HDMI port and a small streaming device shows who is being called, who is next and the current wait, with a QR code for walk-ins, in your colors and logo. Can I keep notes on a guest between visits? Yes. Every guest has visit history and staff notes found by phone number, so a different provider reads what the last one wrote. Keep clinical charting in the system your clinic already uses for it. Can I bring back guests who have not visited in a while? Yes, on Pro. See who is past her usual gap, rebook her in one tap and send an email campaign to guests who agreed to hear from you. Accepted Payments: Cards, Wallets and Pay Over Time - - - - - - - - - - - - [See every way your customers can pay](https://nextupwalkin.com/accepted-payments) ## A calmer front desk and a schedule your providers can trust. Set up your first location in about two minutes. Your line can be live before your next walk-in. [Start your free trial](https://nextupwalkin.com/signup) [Get set up with us](https://nextupwalkin.com/contact?topic=setup)