# Unpaid Bills and Walkouts | NextUp Walk-in Source: https://nextupwalkin.com/features/unpaid-bills > Mark a bill Left without paying, see it flagged when the customer returns, and collect it with today’s bill in one payment. On every plan. Every plan # When someone leaves without paying, nothing gets lost Mark a bill Left without paying and it stays open, flagged, and waiting. When the customer comes back, you see it at check-in and can collect it with today’s bill in one payment. [Start your free trial](https://nextupwalkin.com/signup) [How it works](https://nextupwalkin.com/features/unpaid-bills#how) - Flagged in red at check-in - An Unpaid tab across days - One payment for several bills - No charge, with a reason ## Left without paying, and you will know On the staff screen, mark the bill. It is not cancelled and it is not forgotten. - **Kept open.**The bill stays open and marked, and the change is in the activity log. - **Flagged on return.**When that customer checks in again, your team sees a red flag that they owe. - **A possible match by name.**A visit with no phone whose name matches an earlier unpaid bill shows a gentle chip. Staff choose It’s them or Not them. It is never automatic. **Staff screen · Maria L.Maria L.**Owes $35.00 from Oct 12Unpaid **Possible match**Only a name matches. Check with them. It’s them · Not them Example: a returning customer who owes. ## Every unpaid bill in one tab The Unpaid tab on the Checkout page gathers them from every day and every location. - **Three ways to be on it.**A walkout, a bill left open from an earlier day, or a finished visit that was never checked out. - **Collect from the list.**Tap a row to see the bill, the phone and email on file, and a link to the client’s profile. - **Only what is owed.**A bill with nothing left to pay is never shown as owed. **Checkout · UnpaidMaria L.**Oct 12 · Haircut · $35.00Collect **Sam T.**Oct 20 · Haircut + beard · $50.00Collect **Jo R.**Oct 28 · Color · $90.00Collect All locations, all days Example: the Unpaid tab. ## Today’s bill and the old one, one payment When the customer is back, the checkout panel lists what they owe before you take payment. - **Collect or Collect all.**Add an earlier bill to today’s payment, and take it off again if they would rather not. - **Each bill keeps its own record.**Every bill gets its own payment row, number, receipt and activity line. Either all go through or none do. - **The tip is for today.**The tip goes on today’s visit only. **Checkout · Before you take paymentToday (Bill 21)**Haircut$35.00 **Bill 14 · Oct 12**HaircutAdded **Total**Paid by cash or another way$70.00 Collect all Example: two bills, one payment. ## How it works - 1 ### Mark it Left without paying, on the staff screen. - 2 ### Get told when they return A red flag at check-in. - 3 ### Collect From the Unpaid tab, or at checkout with today’s bill. - 4 ### Close the day Who did not pay shows at the top of close-out. ## The small things - ### No charge, with a reason When you could not serve someone, Left without service takes them off the line with a reason and does not keep an unpaid bill. - ### Close-out Anyone who did not pay that day is listed in red at the top, with Collect or Cancel bill. - ### Bill history Find any bill later, paid or not, and open its details. ## Questions Which plans have it? Every plan, Free included. Does it stop the customer from checking in? No. They are flagged so your team can ask, and the choice is yours. Can I collect by card? An earlier bill can be collected on its own in any way the checkout offers. Added to today’s payment, one cash or other-way payment covers them all. What if the name match is the wrong person? Choose Not them and the chip is hidden for that visit. It never links anyone on its own. ## Goes well with - [Split bills and close-outSplit a bill any way, and an end-of-night close-out that adds up.](https://nextupwalkin.com/features/split-bills-and-close-out) - [Bill historyFind any bill, open its receipt and export what you filtered.](https://nextupwalkin.com/features/bill-history) - [Client profilesEvery visit, note and bill for one client.](https://nextupwalkin.com/features/client-profiles) ## Stop writing off walkouts Start the 14-day trial and see how the Unpaid tab works with a test visit. [Start your free trial](https://nextupwalkin.com/signup) [See every feature](https://nextupwalkin.com/features)