# Review Themes and Suggested Replies | NextUp Walk-in Source: https://nextupwalkin.com/features/review-themes > See the top things clients like and the top things to look at, with a suggested reply for every comment. On Pro and the free trial. Pro # See what clients keep saying At the top of your Feedback page, Review themes reads the last 90 days of ratings and comments and lists what people like and what to look at, with a suggested reply to each comment. [Start your free trial](https://nextupwalkin.com/signup) [How it works](https://nextupwalkin.com/features/review-themes#how) - Last 90 days - Likes and things to look at - A suggested reply for each comment - No names sent ## The pattern across your comments One comment is a story. Fifty are a pattern. Review themes counts them for you. - **Top things people like.**The praise that keeps coming up, with how many comments mention each. - **Top things to look at.**What people ask for or complain about, with the same counts. - **The last 90 days.**It reads the ratings and comments from the past three months. - **Your ratings and comments stay.**If the AI helper isn’t set up, the themes are off but ratings and comments still show. **Review themesFriendly, fast service**Liked18 comments **Clean and comfortable**Liked11 comments **Wait longer than quoted on Saturdays**To look at7 comments **Prices not listed up front**To look at4 comments From the last 90 days of ratings and comments. Example: the top of the Feedback page. ## A reply ready to edit Each comment gets a suggested reply you can copy and send. They are suggestions, so you stay in charge of what goes out. - **Copy, edit, send.**Every comment has a suggested reply beside it. - **Never a promise.**Suggested replies never promise refunds or discounts. - **In your voice.**Change the wording before you send. They are a starting point. - **Thank the happy ones too.**Praise gets a reply as well as complaints. **Feedback5 stars: “Best fade in town, and I was in and out.”**Suggested reply: Thanks, we love hearing that. See you next time!Copy **3 stars: “Great cut but the wait ran long.”**Suggested reply: Thanks for telling us. We are looking at Saturday waits.Copy Example: a suggested reply beside each comment. ## Private by design A helper writes the summary from the rating and the comment text only. - **No names or contact details sent.**No customer names, phone numbers or emails are sent to the helper. - **Contact details removed.**Contact details typed into a comment are removed first. - **For owners and managers.**The themes and replies are for the people who run the business. - **A summary, not a verdict.**Read the comments themselves for the full story. **What is sentThe rating**Sent **The comment text**Sent, contact details removed **Names, phone numbers, emails**Never sent Example: what the helper sees and what it never does. ## How it works - 1 ### Collect feedback Customers rate their visit and leave a comment. - 2 ### Open Feedback Review themes sits at the top of the page. - 3 ### Read the pattern See what people like and what to look at, with counts. - 4 ### Reply Copy a suggested reply, edit it and send. ## Who it’s for - ### Barbershop Spot that Saturday waits come up again and again, then staff for them. - ### Salon See which stylists and services draw the praise, and reply to each kind word. - ### Restaurant Find out whether comments are about the food, the wait or the service. ## The small things - ### Ratings and comments Everything customers leave stays on the Feedback page, themes or not. - ### Private No customer names, phone numbers or emails go to the helper. - ### Copy a reply One click puts the suggested reply on your clipboard. - ### Feeds team goals Ratings on a person’s visits can count towards their review rating target. ## Questions Which plans have it? Pro and the free trial, for owners and managers. Does it send my customers’ details anywhere? No. The helper gets the rating and the comment text only. No names, phone numbers or emails, and any contact details typed into a comment are removed first. Will a suggested reply offer a refund? No. Replies never promise refunds or discounts, and they are suggestions for you to edit. What if the helper isn’t set up? The themes are off, but your ratings and comments still show. ## Goes well with - [InsightsThe numbers behind the comments.](https://nextupwalkin.com/features/insights) - [Reviews and feedbackHow customers rate their visit.](https://nextupwalkin.com/features/reviews-and-feedback) - [How you compareYour wait and rebook rate beside similar businesses.](https://nextupwalkin.com/features/how-you-compare) - [Ask about your businessAsk questions about your numbers in plain words.](https://nextupwalkin.com/features/ask-about-your-business) ## Hear what your clients are telling you Start the free trial and see your first themes once feedback comes in. [Start your free trial](https://nextupwalkin.com/signup) [See every feature](https://nextupwalkin.com/features)