# Refunds on Paid Bills | NextUp Walk-in

Source: https://nextupwalkin.com/features/refunds

> Refund part or all of a paid bill with a reason. Card payments go back through Stripe, cash is recorded, and a refund can never exceed what was paid.

Every plan

# Give money back the right way, once

Refund any amount up to what was paid, with a reason. A card payment goes back to the card, cash is recorded as handed back, and every refund is in your activity log.

[Start your free trial](https://nextupwalkin.com/signup) [How it works](https://nextupwalkin.com/features/refunds#how)

- Any amount, with a reason
- Card goes back to the card
- Never more than was paid
- In the activity log

## Part of a bill, or all of it

Open a paid bill from the Checkout page, choose Refund, enter an amount and say why.

- **Any amount.**Up to what is left on the bill, so a partial refund can be followed by another.
- **A reason every time.**It is kept with the refund, in the activity log.
- **History in sight.**The dialog shows the client’s earlier refunds, newest five, and turns amber at two or more in 90 days.

**Refund · Maria L.Bill 214**Paid $65.00 by card

**Refund $20.00**Reason: unhappy with the fade

**2 refunds in the last 90 days**Shown so you can see the patternHeads up

Refund

Example: a partial refund.

## Back where it came from

How the money returns depends on how it was paid, and the books follow.

- **Card.**Returned to the card through Stripe, tip included. The pay each person is owed is reduced by their share.
- **Cash and other ways.**Recorded as money handed back. A cash tip stays with the team member.
- **Counted in close-out.**Cash refunds come out of the cash drawer, so the night still adds up.

**Close out · Money in**

Collected**$1,240**

Refunded**$65Card refunds**Back to the card

**Cash refunds**Out of the drawer

Refunds show apart from money in

Example: refunds in the day’s totals.

## Safe even when two people refund at once

A refund is checked against what was paid at the moment it is made.

- **Never more than was paid.**Two people refunding the same bill together cannot go past the total.
- **Stripe says no? It comes off.**A refund Stripe refuses is taken back off the bill.
- **Not confirmed yet? Check again.**One Stripe has not confirmed is settled with Check again, and it is never refunded twice.
- **Products back on the shelf.**A full refund can put the bill’s products back in stock.

**Refund · PendingRefund $20.00**Waiting for StripePending

**Check again**Never refunds twice

Shown in the activity log

Example: a refund Stripe has not confirmed.

## How it works

- 1

### Open the paid bill

From the Checkout page.

- 2

### Choose Refund

Enter the amount, up to what is left.

- 3

### Give a reason

It is kept with the refund.

- 4

### Confirm

The card is refunded, or the cash handed back is recorded.

## The small things

-

### Owner’s control

Owners can refund. Managers can only if the owner turns their Refunds switch on.

-

### Split bills

A bill paid in shares is refunded one payment at a time.

-

### On the receipt

A receipt shows the refunds since, so the customer’s copy matches yours.

## Questions

Which plans have it?

Every plan, Free included. Refunds on card payments go back through your own Stripe account.

Who can give a refund?

Owners, and managers whose Refunds switch the owner turned on. See Who can take payment.

Is the tip refunded?

On a card payment, yes, and the tip is taken back from whoever received it. On a cash payment the tip stays with the team member.

Can I refund more than the bill?

No. A refund is never more than what was paid and not yet refunded.

## Goes well with

- [Who can take paymentShift sign-ins and the switches you set for each manager.](https://nextupwalkin.com/features/who-can-take-payment)
- [Bill historyFind any bill, open its receipt and export what you filtered.](https://nextupwalkin.com/features/bill-history)
- [Split bills and close-outSplit a bill any way, and an end-of-night close-out that adds up.](https://nextupwalkin.com/features/split-bills-and-close-out)

## Refund without the guesswork

Start the 14-day trial, take a test payment and try a refund.

[Start your free trial](https://nextupwalkin.com/signup) [See every feature](https://nextupwalkin.com/features)