# Overdue Regulars: Bring Clients Back | NextUp Walk-in Source: https://nextupwalkin.com/features/overdue-regulars > See which regulars are past their usual gap with nothing booked, most overdue first. Rebook, call or send a note by email. On Pro. Pro # Know which regulars are late, and invite them back Overdue regulars lists clients who usually come back on a rhythm and have not. Most overdue first, with a one-tap Rebook, a number to call and a note by email. [Start your free trial](https://nextupwalkin.com/signup) [How it works](https://nextupwalkin.com/features/overdue-regulars#how) - Based on each client’s own rhythm - Most overdue first - Rebook in one tap - Email only with consent ## A list that follows each client’s own rhythm A pet groomed every 8 weeks is late after 10. A car serviced twice a year is late after about 7 months. The list works that out for every client. - **Three finished visits.**A client is listed once they have at least 3, with the last one with that team member. - **More than 1.25 times their usual gap.**The usual gap is the middle of the gaps between their last visits. - **Nothing booked.**Anyone with an appointment or a visit under way is left off. - **Most overdue first.**Sort or filter by team member, last visit or days overdue. **Clients · Overdue regularsDana R.**Last visit Aug 3 · usual gap 28 days19 days over **Chris P.**Last visit Aug 14 · usual gap 21 days9 days over **Sam T.**Last visit Aug 20 · usual gap 14 days6 days over Example: the Overdue regulars view on the Clients page. ## Act on each row Every row has what you need to invite someone back, with no export and no copying. - **Rebook.**Opens the Calendar with a booking started for that client and team member. - **Tap to call.**Their phone number is a link on a phone. - **Send a note.**A short email inviting them to book, with your postal address and an unsubscribe link. - **Once every 14 days.**A client gets at most one note in that time. **Dana R. · 19 days overRebook**Opens the Calendar **Call**(555) 010-0142 **Send a note**By email, if they agreed Send a note appears only for clients who agreed to your emails Example: the actions on an overdue regular. ## On the Home page and on each team member’s book Owners and managers see everyone. A team member who signs in with their own email sees only their own clients. - **Clients page.**Switch from All clients to Overdue regulars. - **My book.**A team member sees only the clients whose last visit was with them. - **A Home widget.**Add Overdue regulars to your Home page. - **Every business that takes repeat visits.**Not shown for restaurants or service counters. **My book · Overdue regulars** Overdue**5Dana R.**19 days overRebook **Chris P.**9 days overRebook Example: a team member’s own overdue regulars. ## How it works - 1 ### Visits build the rhythm After three finished visits, a client’s usual gap is known. - 2 ### Open the list Clients, then Overdue regulars, most overdue first. - 3 ### Rebook, call or send a note One action per row, from the same screen. ## Who it’s for - ### Barbershop A regular who comes every three weeks has not been in for five. - ### Pet grooming A dog groomed every 8 weeks is overdue at 10. - ### Auto service A car serviced twice a year is overdue at about 7 months. ## The small things - ### Respects consent Send a note appears only for clients who ticked “Stay in the loop” themselves and have not unsubscribed. - ### Same sending limits Notes follow the same daily limits as campaigns, and stop if your marketing email is paused. - ### Email only Nothing is sent by text. - ### Rebook prefilled The booking opens with the client and team member already chosen. ## Questions Which plans have it? Pro, the Restaurant plan and the free trial. It is not shown for restaurants or service counters, which take no repeat visits. Who counts as overdue? A client with at least 3 finished visits, whose last visit was with that team member, who is more than 1.25 times their usual gap past it, with nothing booked. Does it send a text? No. A note goes by email only, and only to clients who agreed to your emails. Can I send a note to everyone at once? Notes go one client at a time. For a group, write an email campaign to customers who have not been back in a while. ## Goes well with - [Client profilesThe record the list is built from.](https://nextupwalkin.com/features/client-profiles) - [Email campaignsWrite to everyone who agreed to hear from you.](https://nextupwalkin.com/product/marketing) - [Calendar and online bookingWhere Rebook opens a new booking.](https://nextupwalkin.com/features/calendar-and-online-booking) - [LoyaltyGive regulars a reason to come back.](https://nextupwalkin.com/features/loyalty) ## Bring your regulars back Start the free trial on Pro, and see who is due once your clients have a few visits. [Start your free trial](https://nextupwalkin.com/signup) [See every feature](https://nextupwalkin.com/features)