# Openings Go to the Line | NextUp Walk-in Source: https://nextupwalkin.com/features/openings-to-the-line > A canceled appointment is offered to the first walk-in it fits, then to the waitlist for openings. Smart “anyone” bookings fill gaps. On Pro. Pro # A canceled time is offered to the line first When an appointment is canceled soon before it starts, the first walk-in it fits gets the time. If nobody takes it, the waitlist for openings hears about it, and “anyone” bookings fill gaps. [Start your free trial](https://nextupwalkin.com/signup) [How it works](https://nextupwalkin.com/features/openings-to-the-line#how) - Offered to the line - 5 minutes to take it - Waitlist for openings - Smart “anyone” bookings ## The first walk-in it fits gets the time When an appointment is canceled or marked a no-show and it starts soon, the person waiting in your line who it fits is offered the time. - **A push or an email.**“A time opened at 3:15 PM with Marcus. Take it?” goes by push, or by email if a push cannot reach them. - **Five minutes to answer.**They choose Accept or Keep my place on their spot-in-line page. If they accept, they are booked, taken off the line and sent the usual confirmation. - **It has to fit.**Their service is no longer than the freed time, and they asked for nobody in particular or for that team member, who does their service. - **One offer at a time.**If they pass or do not answer, the next person it fits gets it. If two tap Accept together, one gets it. **Line · A time openedCanceled**3:15 PM · Haircut · with Marcus **Offered to Devon K.**First in line it fits5 min **Devon K. accepted**Booked 3:15 PM · off the line Example: a canceled time moving to the line. ## Then the waitlist for openings If nobody in the line takes it, or the time is further out than your window, people waiting for that day hear about it. - **Tell me if a time opens.**When a day is full, the booking page offers it. A customer picks up to 3 days and leaves a name and email. - **Everyone hears at once.**Each person whose service fits gets an email with a link to that day’s open times. Whoever books first gets the time. - **No spam.**A person is told at most once every 15 minutes, and every email has a Leave the waitlist link. - **See who is waiting.**In the Calendar’s gear menu, open Waitlist for openings to see the list and remove someone. **Calendar · Waitlist for openings** Waiting**4** Days**2Alicia T.**Thursday · Haircut **Sam P.**Thursday · Beard trim **Jo R.**Friday · Color Example: who is waiting for an opening. ## “Anyone” bookings fill the gaps A customer who books with “anyone” goes to a free team member who does the service, and can be moved to make room. - **The best fit.**An “anyone” appointment goes to the free, qualified team member who fits best. - **Moved to make room.**If another client later asks for that person at the same time, the “anyone” booking moves to another free person who does the same service, at the same time. - **Chosen people stay put.**A booking where the client chose a person is never moved. - **You switch it on.**It is an owner switch per location, off by default, in Location settings. **Location settings · AppointmentsCanceled times to walk-ins**Start within 2 hours **Waitlist for openings**Full days **Smart “anyone” bookings**Move to make room Example: the switches in a location’s appointment settings. ## How it works - 1 ### A time frees up A customer or your team cancels, or an appointment is marked a no-show. - 2 ### The line is offered it The first walk-in it fits has 5 minutes to accept. - 3 ### Then the waitlist If the line passes, people waiting for that day get an email with a link to book. - 4 ### The calendar stays full Whoever takes the time is booked, and the usual checks stop a double booking. ## Who it’s for - ### Barbershop A 3 PM cut cancels at 2:30. A walk-in already waiting takes it, and the chair does not sit empty. - ### Hair salon Saturday is full. Clients on the waitlist hear about a freed color slot and the first to tap books it. - ### Massage & spa “Anyone” bookings are placed with a free therapist who does the service, leaving the booked ones for those who asked. ## The small things - ### You set the window Choose how soon a time must start to be offered, from 30 minutes up to 6 hours. It is 2 hours by default. - ### Push and email Offers and waitlist notices go by push and email. No texts are sent for this. - ### No double booking The same booking checks run when someone accepts an offer, so a time cannot be booked twice. - ### For appointment businesses Not shown for businesses that do not take appointments, such as restaurants and service counters. ## Questions Which plans have it? Pro, like online booking. It is on by default wherever appointments are on, and you can turn it off. Does the walk-in pay a deposit? No. If they accept, they are booked for that time with no deposit, taken off the line and sent the usual confirmation. What counts as an opening for the waitlist? A booking that frees time: canceled by a customer or your team, moved to another time, or an unpaid booking let go after 30 minutes. No-shows and past times do not count. Can “anyone” move a booking the client chose a person for? No. Only “anyone” bookings move, and only when there is another free person who does the same service at the same time. ## Goes well with - [Calendar and online bookingTake appointments beside the walk-in line.](https://nextupwalkin.com/features/calendar-and-online-booking) - [No-show protectionDeposits and card on file for booked visits.](https://nextupwalkin.com/features/no-show-protection) - [One visit, start to finishHow the line works from join to checkout.](https://nextupwalkin.com/features/one-visit) - [Walk-in line and waitlistThe line on every screen in the shop.](https://nextupwalkin.com/product/waitlist-tv) ## Stop losing the canceled time Start the free trial, take appointments and let the line fill the gaps. [Start your free trial](https://nextupwalkin.com/signup) [See every feature](https://nextupwalkin.com/features)