# Insights & Reports for Walk-in Shops | NextUp Walk-in

Source: https://nextupwalkin.com/features/insights

> See walk-ins, waits, revenue and your busiest hours against last period, and ask questions about your numbers in plain words.

Basic on every plan · Full on paid plans

# Know your shop by the numbers

Walk-ins, waits, revenue and busy hours, compared with the period before. And on Pro, ask a question in plain words and get the answer from your own numbers.

[Start your free trial](https://nextupwalkin.com/signup) [How it works](https://nextupwalkin.com/features/insights#how)

- Compared with before
- Busiest hours at a glance
- Wait accuracy
- Ask in plain words

## The day, the week, the month

Cards for the numbers that matter, each compared with the previous period. Click one to see its trend.

- **Core counts.**Walk-ins, served, average wait, average visit time.
- **The misses.**No-show rate and people who left the line.
- **Money and rating.**Estimated revenue from list prices and average stars.
- **Make it yours.**Choose which cards and charts appear.

**Insights**

Walk-ins**412**+8%

Avg wait**18 min**−3 min

Served**388**+6%

Walk-ins per day

Example: the Insights page.

## See the pattern, staff the pattern

A heat map of your busiest hours and days, and how close your quoted waits come to the real ones.

- **Busy hours.**The heat map shows when to have everyone in.
- **Wait accuracy.**Quoted against actual, so the promise stays honest.
- **Service and staff.**Visits, share and revenue per service; median time per team member.
- **Right now.**Today’s numbers, live.

**Busiest times**

Peak day**Saturday**

Peak hour**11 AM**

Quote accuracy**92%**

Visits by hour

Example: busiest hours.

## Or just ask

In the dashboard, open Help, then Ask about your business. It answers in plain sentences and draws a short bar list when a picture helps.

- **How were my sales last month?**Sales, tips and averages from the same books as Accounting.
- **When is my quietest weekday time?**Busy times and top services from Insights.
- **Who has not been back in a while?**Counts of regulars gone quiet, never names.
- **Private by design.**It only reads your own numbers.

**Ask about your business**

Walk-ins by weekday hour

**When is my quietest time on weekdays?**You

**Tuesday and Wednesday, 1 to 3 PM.**Fewest walk-ins over the last 90 days

Example: Ask about your business, on Pro.

## How it works

- 1

### Run your line

Every check-in, call and checkout feeds the numbers.

- 2

### Open Insights

Pick a period and compare it with the one before.

- 3

### Act on it

Staff to the busy hours, fix slow services, ask questions.

## Who it’s for

-

### Barbershop

The busiest hours and days at a glance, so Saturday is staffed and a slow Tuesday is not.

-

### Salon

Waits and walk-outs by day, and how close the quoted wait came to the real one.

-

### Tattoo studio

Walk-ins by day and time, to plan which artists are on the floor.

## The small things

-

### Accounting reports

Sales, tax, tips, fees and payouts by period, ready for your accountant.

-

### Review themes

See what customers keep mentioning.

-

### How you compare

Against shops of the same type and size.

## Questions

What is on the Free plan?

The basics: today’s counts, waits and walk-outs. Full Insights come with paid plans.

Can the assistant see client names?

No. It only reads numbers and never names a client.

How far back can I look?

Ask for up to 400 days at a time, a year for sales.

## Goes well with

- [Accounting reportsReady for your accountant.](https://nextupwalkin.com/features/accounting-reports)
- [TV DisplayKeep the room informed too.](https://nextupwalkin.com/product/waitlist-tv)
- [Client recordsFind regulars who have gone quiet.](https://nextupwalkin.com/product/clients)

## Stop guessing, start staffing

Start the free trial and watch your first week take shape.

[Start your free trial](https://nextupwalkin.com/signup) [See every feature](https://nextupwalkin.com/features)