# Client App and Messages | NextUp Walk-in Source: https://nextupwalkin.com/features/client-app-and-messages > The NextUp app for your clients: your look, their place in line, bookings and visits, and messages you answer. Clients connect only through your link. Every plan # Your clients’ app, with your name on it Clients see their place in line, their visits and your wait in the NextUp app, in your colors. When you turn messaging on, they write to your team without anyone sharing a cell number. [Start your free trial](https://nextupwalkin.com/signup) [How it works](https://nextupwalkin.com/features/client-app-and-messages#how) - Five tabs, your colors - Book and join the line - Messages without cell numbers - Clients connect only through you ## What your clients see, tab by tab Five tabs, in your colors and with your name at the top. It follows their phone’s light or dark mode. - **Home.**Whether you are open, the wait, their next visit, and buttons to book, join the line, message you and get directions. - **Book.**Your own booking and Check-in Page, with their name and email already filled in. - **Calendar.**Every appointment and visit with you by month, and what is coming up next. - **Messages and Account.**Their conversations with your team, and their details, visits and receipts. 9:41 Your spot#2About **15 min**· around 3:40 PM1 person ahead of you This page updates live. Feel free to step out. In line as Alicia T. Leave the line Fade Room Barbershop Alicia T. You're up!**Chris** is ready for you.Head to the front now. Running late?Let Fade Room Barbershop know when you'll be there.On my way, 2 min5 min10 minSorry, I can't make it Example: a client’s phone when their turn comes. ## Clients connect only through you Being on your client list never adds anyone. Nobody sees your business in their app unless you sent them your link. - **Share your app link.**Send it, put it on your website and booking page, or add the app block to an email campaign. Each location has its own link. - **Or show the QR code.**Print it for the counter, or read out the 8-character invite code. Clients type it into the app. - **Sign in with a code.**Google, Apple or Facebook, or a one-time code by email with no password. They are linked to their client profile by email or mobile number. - **You stay in control.**Make a new link any time and the old link and QR code stop working. Clients already connected stay connected. **Client App · Your app linkApp link**Fresh Fades, Main StCopy **QR code**Download for the counter **Invite code**K7QM-2XPA **New invites**Make a new link Example: the Client App page in the dashboard. ## Messages you answer Turn on “Let clients message your team” and they pick who to write to: a team member or your business as a whole. - **No personal numbers.**Clients write to their barber, stylist or your business without anyone giving out a cell number. - **Right person sees it.**Owners and managers see every conversation under Messages. A team member with their own sign-in sees only the ones addressed to them. - **Alerts both ways.**A new message shows in the bell, and on phones with the NextUp app. Your reply reaches the client as a notification. - **Off until you are ready.**Messaging stays off until you turn it on. Messages are limited to 2,000 characters, and a client can send up to 60 an hour. **Operations · MessagesAlicia T.**To Marcus · Can I move to 4:30?New **Sam P.**To the business · Do you do kids’ cuts? **Jo R.**To Dani · Thanks, see you Friday Example: the Messages list for an owner. ## How it works - 1 ### Open Client App Find Client App in the dashboard sidebar, under Growth, and choose Get my app link. - 2 ### Share the link or QR Send the link, show the QR code at the counter or read out the invite code. - 3 ### Turn on messaging Switch on “Let clients message your team” when you are ready to answer. - 4 ### Answer from Messages Reply from the dashboard or the app, and the client gets a notification. ## Who it’s for - ### Barbershop Regulars message their own barber about a time, and never need his cell number. - ### Hair salon Clients see their next color appointment on the Calendar tab and book the next one from Book. - ### Pet grooming Owners join the line from the app and message the groomer when they are running late. ## The small things - ### More than one business A client connected to several businesses picks which one to use from the top of the screen. - ### Remove or mute Remove a client from your app, or stop one client messaging you while they stay connected. - ### Replies reach their phone Each answer arrives as a notification, even with the app closed. - ### Your look Your logo, colors and name, in the client’s light or dark mode. ## Questions Can clients use the app on an iPhone? Clients can use the NextUp app for Android from Google Play. The iPhone app is coming soon to the App Store. Until then, on an iPhone your link opens the same screens in the phone’s browser. Does everyone on my client list get added? No. Clients connect only with your link or code. Being on your client list never connects anyone. What if my subscription lapses? If your account is read-only because the subscription is not paid, you can still answer messages, but clients cannot send new ones. What if a team member leaves? The client can still read that conversation, but writes to the business instead. ## Goes well with - [The NextUp appsThe client app, and the apps for your team and your TV.](https://nextupwalkin.com/apps#client-app) - [One visit, start to finishWhat a client does from join to checkout.](https://nextupwalkin.com/features/one-visit) - [Calendar and online bookingAppointments that show in the client’s app.](https://nextupwalkin.com/features/calendar-and-online-booking) - [Client referralsRegulars share a link and earn credit.](https://nextupwalkin.com/features/client-referrals) ## Give your clients an app with your name on it Start the free trial, get your app link and send it to your regulars. [Start your free trial](https://nextupwalkin.com/signup) [See every feature](https://nextupwalkin.com/features)